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Engineer Technical Support

Location:
Doha, Doha, Qatar
Posted:
April 09, 2018

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Resume:

MOHAMMED ASLAM .K.P

IT SUPPORT ENGINEER

+974-****-**** ac42tv@r.postjobfree.com

INDUSTRIAL AREA 2, DOHA

PERSONAL SUMMARY

I am a self-motivated and creative person who is looking forward to work with a firm where I can apply and utilize my knowledge and skills to the best of my ability as a graduate for fulfilling organizational goals.

EMPLOYMENT / PROFESSIONAL EXPERIENCE

CUSTOMER SUPPORT ENGINEER

ADONAI TECHNOLOGIES, CALICUT, KERALA.

2016 Aug – 2018 FEB

1.Operates and maintains all aspects of server administration to include but is not limited to Microsoft 200X Active Directory, DNS, DHCP, print queues etc.

2. Daily administration of Exchange 200X servers.

3. Backup Exec to conduct file server Backup / Restores.

4. Maintain Systems Availability and perform regular maintenance on equipment.

5. Proficient at hardware maintenance and troubleshooting of various venders Server platforms including Dell, HP, LTO tape library, fiber switch, and SANs.

6. Maintaining antivirus / security requirements by the standard and regulations.

7. Provides user and Microsoft Exchange account maintenance as required.

8. Performs other duties as required.

9.Application Server Installation, Configuration, Administration & Troubleshooting .

RELEVANT EXPERIENCE & ACCOMPLISHMENTS IN “CUSTOMER SUPPORT ENGINEER”

Managing and processing customer needs.

Responsible to monitor and maintain the computer hardware and network.

Expert in Desktop and PC hardware trouble shooting.

Install and configuring OS installation.

Attending Calls and Communicating with Customers and diagnose faults and solve technical problems either over phone or face-to-face.

IT SUPPORT ENGINEER

XYBO3 IT SOLUTION, CALICUT,

2015 – 2016 Aug

Troubleshoot and resolve technical problems or issues related to computer software and systems.

Provide technical guidance and recommendations to resolve business problems. Analyze, recommend, and implement process improvements.

Enter commands and activate controls on computer and peripheral equipment to integrate and operate equipment.

Troubleshoot, modify, support, manage, and maintain applications programs and user accounts.

Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

Train or instruct users in the proper use of hardware or software.

Manage and coordinate planning, design, operations, maintenance, and resource allocation of telecommunications activities, including client/server support and strategic and tactical planning.

Consult with and advise others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications.

RELEVANT EXPERIENCE & ACCOMPLISHMENTS IN “IT SUPPORT ENGINEER”

Perform network and systems performance monitoring tuning capacity planning.

Following change management procedures recommended schedule install troubleshoot and support software hardware improvements upgrades patches reconfigurations and/ or purchases.

Implementation of CCTV and IP Cameras.

Firewall Configuration trouble shooting and maintenance.

Server Management including windows server 2008 and 2012.

Cisco routers ADSL modem Configuration.

Routing & Switching, Wi-Fi, Security, Structured Cabling and Collaboration.

CCNA/ certified or equivalent.

Experience in designing network systems.

Advance skills in LAN/WAN, firewall and WIFI.

.

EDUCATION

Bachelor of Technology (Information & technology)

(Calicut University. 2012-2016)(Course completed)

Vocational higher Secondary Education (Kerala State VHSE board. 2010-2012)

CERTIFICATION

Successfully Completed MCSE.

MCSE: Server Infrastructure- With the knowledge of storage, networking, and systems handling, the course prepares students to design server infrastructure solutions.

MCSE: Desktop Infrastructure- The course equips students to deploy desktops using Microsoft technologies, as well as manage their performance and security.

Certified MICROSOFT CERTIFIED IT PROFESSIONAL(MCITP)

Microsoft Certified IT Professionals (MCITPs) have the skills and experience to successfully perform the duties of an IT position - such as Database Developer or Server Administrator - with a concentration on Microsoft technologies of course.

Beyond the abilities to install, configure and troubleshoot widely-used Microsoft platforms, MCITPs can make the business and technology decisions necessary to ensure successful product deployments and implementations. This advanced level of expertise enables Microsoft Certified IT Pros to help the organization increase its technology ROI and maximize performance, often earning them top-tier salaries and benefits.

Successfully Completed CCNA

COMPUTER SKILLS

OS Windows7,8,10

MS Office (Excel, Word)

SKILLS & STRENGTHS

.

Highly Proficient in Computer Hardware and Networking.

Experience in Desktop Hardware Troubleshooting.

Experience in LAN Network Administration.

Proficient in Server Administration

Basic knowledge on CCTV & Camera.

PC assembling and monitoring.

Technical knowledge on Windows Operating System.

Install and configure 2008 & 2012 Servers.

Knowledge on server configuration

PERSONAL DETAILS

Date of Birth : 06.06.1994

Sex : Male

Marital Status : Single

Nationality : Indian

Language Know : English, Malayalam, Hindi, Tamil

References : Available on Request

DECLARATION

I hereby declare that all information given above are accurate and to the best of my knowledge for which I shall be solely responsible for any consequences

Date: 05-04-2018

Place: DOHA MOHAMMED ASLAM



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