Customer Service Maintenance Technician

Covel L. Ledbetter

**** ***** ******* ** ** Apt. A409 Washington DC 20002

HVAC Technician

Aspiring HVAC Mechanic committed to retaining a high level of customer service while offering a wide range of heating and cooling services for residential and commercial properties. Trained at diagnosing system issues and providing timely repairs and ensuring proper installations. Specialize in establishing and maintaining solid customer service.

Skills & Qualifications

HVAC maintenance

NCCER construction core

Site safety and inspection

Customer service

Equipment operator and insulator

NCCER craft skills

Debris and trash removal

Core Qualifications

Vast training experience maintaining and installing heating and cooling systems

Strong knowledge of HVAC equipment and parts

Excellent diagnostic abilities

Familiar with industry codes and guidelines

Ability to lift approximately 60-70 pounds when necessary

Strong ability to work well independently

Professional Experience

Commercial Maintenance Technician August 2013 – November 2013

T & G Cleaning, Bethesda MD

● Cared for, maintained and cleaned assigned facilities

Cleaned and sanitized rest rooms and their related fixtures

Swept, dusted, vacuumed and polished floors and equipment

Emptied, cleaned and sanitized waste containers according to health code standards

Identified and reported building maintenance requirements

Documented and reported building safety hazards to unsafe property conditions

Security Officer April 2016 – December 2016 Capital City Protective Services, Washington DC

Signed visitors and guest in and out of property ensuring effective safety measures are executed

Conducted routine observations and assessments of property grounds +

Implemented excellent written and verbal communication status reports of shift activities

Monitor CCTV'S and completed incident reports for any suspicious activities

Documented and recorded illegally parked vehicles and had them ticketed and towed, if necessary

Sales Associate March 2007 – November 2012

Big lots, Washington DC

Maintained a professional and available presence on sales floor to address customer needs

Approached browsing customers and initiated conversations to determine buying preferences

Assisted customers with furniture products and home decorating information and completing purchases

Signed customers up for marketing lists and inform of upcoming promotions and customer events

Prepared for promotions by rearranging stock, adding signage, and retagging merchandise

Education and Professional Certifications

University of the District of Columbia, Washington DC

HVAC Installation Certificate Present – August 2017

Construction Core Certificate May 2009

Capital City Public Safety Training Academy February 2017

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