Oscar Rosal

Edmonton, Alberta T*X *M*

780-***-**** • ac42tk@r.postjobfree.com

Profile

Experienced Field Service professional, efficient at installation and maintenance for computer controlled equipment in the Access Control, Graphic Arts, Security, and Telecom industries

Highlights of Qualifications

• Advanced experience with MS Office suite (specifically: Excel, Word, Power Point, and Access)

• Ample experience in technical support and customer service for automated equipment

• Progressive experience installing and maintaining computer and network systems

• Extensive experience operating proprietary and off-the-shelf ERP software for control of projects

• Advanced drafting ability with: AutoCAD, MicroStation, and various open source programs

• Skilled installing and servicing Home Entertainment, Access Control, CCTV, and Alarm systems

• Progressive responsibilities in leading and training technical teams at the installation of equipment

Work Experience

Project Manager / Field Surveyor

Distinct Infrastructure Group (Edmonton, AB) 05/2017 – 11/2017

• Supported field crews in the build of telecom infrastructure for major providers in Canada

• Coordinated City/County permits by introducing data from GIS software to permit packages

• Performed data entry of project progress into ERP system and generated reports to clients

• Coordinated locates and road-use permit requests to Government agencies

• Led the process for Change Orders and procurement efforts for promptly billing to clients

Outside Plant [OSP] Designer (Contract)

Tekmark LLC (San Antonio, Texas, USA) 11/2015 – 04/2017

• Supported the engineering team in the design of network infrastructure for internet services

• Monitored work production of contractors for expedited delivery of Construction Packages and Bill of Materials (BOM) to the field teams

• Reviewed of pole loading analysis reports prepared by vendor engineering firms

• Operated and tested proprietary system by providing debugging information to development team

• Managed the Request for Information (RFI) ticketing system and ensure execution of Change Orders

• Generated Excel and PowerPoint reports of project progress to present to upper management

• Provided support to stakeholders in negotiating and planning of Joint Build agreements

Field Designer/Estimator

Fibre Network Services (Edmonton, AB) 03/2015 – 11/2015

• Increased success on bids awarded by advance use of Excel and estimating tools on project costs

• Optimized the design turnaround time by drafting diagrams and schematics directly into AutoCAD

• Applied extensive knowledge of aerial and underground construction methods such as horizontal drilling, cable pulls and setting vaults in the monitoring of projects

• Improved the turnaround time for billing to customers by attentively doing quality checks on assessment of completed work

• Professionally interfaced with customers to understand requirements, create budgets and meet deadlines on projects

Field Designer/Estimator

Twisted Pair Technical Services (Edmonton, AB) 06/2014 – 03/2015

• Optimized the design time process by interpreting area structure plans and surveying sites thoroughly

• Efficiently operated GIS software to prepare and submit permits to city officials

• Prepared various proposals for joint-use and crossing agreements with other utilities providers

• Successfully operated and performed data entry on SAP software for TELUS projects to monitor progress

• Drafted schematics and drawings on MicroStation for submitting construction packages to the field

• Generated and presented to management a flowchart report of procedures which streamlined the tracking and management of projects using an off-the-shelf ERP program

• Strengthened the billing process by efficiently scheduling projects and submitting timely Change Orders

Planner II

Shaw Communications (Edmonton, AB) 10/2012 – 06/2014

• Prepared various MicroStation, AutoCAD, and SpatialNet diagrams and schematics, ensuring accuracy and engineering standards were maintained

• Advanced in the use of GIS software to prepare and submit permits to city officials

• Interpreted area structure plans and surveyed sites for accurate preparation of designs and estimating costs for new projects.

• Evaluated contractors professionally to decide the best suited for awarding construction projects

• Generated advanced Excel reports and performed data entry on proprietary ERP program to monitor projects

Field Service Technician

Shaw Communications (Edmonton, AB) 4/2008 – 10/2012

• Prepared daily routes to visit customers’ houses for diagnose and repair of customers’ services

• Installed new equipment. Replaced defective equipment and/or wiring at customers’ RF Drop System.

• Configured and installed Home Entertainment equipment. Trained customers on functions and use of the systems.

• Installed and debugged Wi-Fi routers and internet equipment.

• Took sample measurements of the plant network for further expansions and upgrades.

• Placed referrals to maintenance department for repair of area issues or upgrades to the network system

Additional Work Experience

L2 Tech Support Dell Canada (Edmonton, AB) 06/2007 – 04/2008

• Tech support for incoming computer issues from customers at a call-centre environment

Geek Squad Agent Best Buy Canada (Burlington, ON) 01/2007 – 06/2007

• Received computers and equipment for repairs and supported customers at retail store environment

Field Service Engineer Juama International (Guatemala) 09/2005 – 10/2006

• Field support for Graphic Arts automated equipment and training to the operator personnel

Sub-Director: Access Control Department Electronics Shop (Guatemala) 11/1999 – 09/2005

• Field support for Access Control / Security Systems, and training to the operator personnel

Education and Certifications

• Bachelor of Science: Electronics, UFM, 1997

• Field Service Engineer Certification: HP Indigo Digital Presses, 2005

• A+ Certification: CompTIA, 2007

• Service Installer Certification: Jones NCTI, 2011

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