Field Service Data Entry
Resume:
Oscar Rosal
780-***-**** • *********@*****.***
Profile
Experienced Field Service professional, efficient at installation and maintenance for computer controlled equipment in the Access Control, Graphic Arts, Security, and Telecom industries
Highlights of Qualifications
• Advanced experience with MS Office suite (specifically: Excel, Word, Power Point, and Access)
• Ample experience in technical support and customer service for automated equipment
• Progressive experience installing and maintaining computer and network systems
• Extensive experience operating proprietary and off-the-shelf ERP software for control of projects
• Advanced drafting ability with: AutoCAD, MicroStation, and various open source programs
• Skilled installing and servicing Home Entertainment, Access Control, CCTV, and Alarm systems
• Progressive responsibilities in leading and training technical teams at the installation of equipment
Work Experience
Project Manager / Field Surveyor
Distinct Infrastructure Group (Edmonton, AB) 05/2017 – 11/2017
• Supported field crews in the build of telecom infrastructure for major providers in Canada
• Coordinated City/County permits by introducing data from GIS software to permit packages
• Performed data entry of project progress into ERP system and generated reports to clients
• Coordinated locates and road-use permit requests to Government agencies
• Led the process for Change Orders and procurement efforts for promptly billing to clients
Outside Plant [OSP] Designer (Contract)
Tekmark LLC (San Antonio, Texas, USA) 11/2015 – 04/2017
• Supported the engineering team in the design of network infrastructure for internet services
• Monitored work production of contractors for expedited delivery of Construction Packages and Bill of Materials (BOM) to the field teams
• Reviewed of pole loading analysis reports prepared by vendor engineering firms
• Operated and tested proprietary system by providing debugging information to development team
• Managed the Request for Information (RFI) ticketing system and ensure execution of Change Orders
• Generated Excel and PowerPoint reports of project progress to present to upper management
• Provided support to stakeholders in negotiating and planning of Joint Build agreements
Field Designer/Estimator
Fibre Network Services (Edmonton, AB) 03/2015 – 11/2015
• Increased success on bids awarded by advance use of Excel and estimating tools on project costs
• Optimized the design turnaround time by drafting diagrams and schematics directly into AutoCAD
• Applied extensive knowledge of aerial and underground construction methods such as horizontal drilling, cable pulls and setting vaults in the monitoring of projects
• Improved the turnaround time for billing to customers by attentively doing quality checks on assessment of completed work
• Professionally interfaced with customers to understand requirements, create budgets and meet deadlines on projects
Field Designer/Estimator
Twisted Pair Technical Services (Edmonton, AB) 06/2014 – 03/2015
• Optimized the design time process by interpreting area structure plans and surveying sites thoroughly
• Efficiently operated GIS software to prepare and submit permits to city officials
• Prepared various proposals for joint-use and crossing agreements with other utilities providers
• Successfully operated and performed data entry on SAP software for TELUS projects to monitor progress
• Drafted schematics and drawings on MicroStation for submitting construction packages to the field
• Generated and presented to management a flowchart report of procedures which streamlined the tracking and management of projects using an off-the-shelf ERP program
• Strengthened the billing process by efficiently scheduling projects and submitting timely Change Orders
Planner II
Shaw Communications (Edmonton, AB) 10/2012 – 06/2014
• Prepared various MicroStation, AutoCAD, and SpatialNet diagrams and schematics, ensuring accuracy and engineering standards were maintained
• Advanced in the use of GIS software to prepare and submit permits to city officials
• Interpreted area structure plans and surveyed sites for accurate preparation of designs and estimating costs for new projects.
• Evaluated contractors professionally to decide the best suited for awarding construction projects
• Generated advanced Excel reports and performed data entry on proprietary ERP program to monitor projects
Field Service Technician
Shaw Communications (Edmonton, AB) 4/2008 – 10/2012
• Prepared daily routes to visit customers’ houses for diagnose and repair of customers’ services
• Installed new equipment. Replaced defective equipment and/or wiring at customers’ RF Drop System.
• Configured and installed Home Entertainment equipment. Trained customers on functions and use of the systems.
• Installed and debugged Wi-Fi routers and internet equipment.
• Took sample measurements of the plant network for further expansions and upgrades.
• Placed referrals to maintenance department for repair of area issues or upgrades to the network system
Additional Work Experience
L2 Tech Support Dell Canada (Edmonton, AB) 06/2007 – 04/2008
• Tech support for incoming computer issues from customers at a call-centre environment
Geek Squad Agent Best Buy Canada (Burlington, ON) 01/2007 – 06/2007
• Received computers and equipment for repairs and supported customers at retail store environment
Field Service Engineer Juama International (Guatemala) 09/2005 – 10/2006
• Field support for Graphic Arts automated equipment and training to the operator personnel
Sub-Director: Access Control Department Electronics Shop (Guatemala) 11/1999 – 09/2005
• Field support for Access Control / Security Systems, and training to the operator personnel
Education and Certifications
• Bachelor of Science: Electronics, UFM, 1997
• Field Service Engineer Certification: HP Indigo Digital Presses, 2005
• A+ Certification: CompTIA, 2007
• Service Installer Certification: Jones NCTI, 2011
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