Driven and compassionate healthcare professional with 8 years hands-on experience in fast-paced residential and hospital environments. Accountable and responsible with a strong focus on patient wellness. Skilled customer service representative committed to addressing customer concerns with speed, accuracy and professionalism. Detail-oriented warehouse worker highly efficient in leading shipping and receiving operations. Able to lift 60 pounds. Flexible schedule and available for all shifts. Skills

First Aid certified

Personal and professional integrity

Psychiatric population familiarity

Strong communication skills

Critical thinking proficiency

Clinical documentation mastery

Confident public speaker

Health and wellness expertise

Experience

Customer Service Representative

MRS BPO, LLC

I was responsible for providing efficient customer service and maintaining up-to-date knowledge of store policies regarding payments, returns and exchanges. I excelled in exceeding daily credit card application goals and Computing accurate sales prices for purchase transactions. Direct Care Professional

New Lisbon Developmental Center

I was responsible for supervising and providing care for individuals with both mental and physical disabilities. This included documenting behaviors, bathing, feeding, and providing a safe environment for my individuals. I also was responsible for planning trips, helping individuals reach their monthly goals, and monitoring work crew. As a result of maintaining a positive and meticulous work ethic, I was able to guide some of my patients to independence.

Residential Program Worker

Oaks Integrated

Responsible for quickly responding to crisis situations when severe mental health and behavioral issues arose. I Charted and recorded information in client files. I Documented all patient information including service plans, treatment reports and progress notes. I also developed comprehensive treatment plans that focused on accurate diagnosis and behavioral treatment of problems.

Picker

Amazon Fulfillment Center

Selected products for specific routes according to pick sheets. Unloaded, picked, staged and loaded products for shipping. Followed proper selection procedures as established by the company. Residential Assistant

Bancroft

I was responsible for monitoring and providing care for individuals with health and mental disabilities. Some of my duties consisted of: distributing medication, showering, transportation, and providing meals for my patients. I also was responsible for documenting behaviors and maintaining a safe and clean environment *******@*****.***

2009

Burlington, NJ, United States

Mount Laurel, NJ, United States

Education and Training

High School Diploma: Nursing

Burlington Township High School

CPR certified

still pursuing: Liberal Arts

Rowan College at Burlington County- Laurel Hall

Activities and Honors

Teen Pep

Multi-cultural Club

Time Management courses

Garland and Sons construction

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