Juhn Baek

**** ******** **. **********, ** *****

256-***-**** ac42sd@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Possesses high-levels of attention to detail allowing to diagnose, troubleshoot, and resolve technical problems

Ambitious, logical, analytical, and adaptable to working in a fast-paced environment

Proficient in Citrix, PowerShell, Active Directory, Fortinet, C++, C, and Microsoft Office

Accelerated in a full-time job while coordinating school obligations with a course load of 18 hours

Bilingual in Korean with the ability to vocally communicate the language in all aspects

CERTIFICATES (Will obtain on May 2018)

CNSS 4011 – National Training Standard of Information Systems Security

CNSS 4013 – National Training Standard for System Administrators in Information Systems Security

EMPLOYMENT HISTORY

IT Support Specialist, USA Consulting Inc., Plano, Texas June 2015 – April 2018

Computer Hardware/Software Analyst

Repaired various technical issues involving Citrix, QuickBooks, printers, MS Office, TCP/IP, DNS, computer hardware, software, & telecommunication devices

Encoded batch files on servers and apply it to users to work more efficiently

Knowledgeable in computer configuration of Windows 7/8/10 Operating Systems

Install, modify, and repair various computer software and hardware

Technician Supervisor

Delegated a group of IT as System Admin to monitor system (CPU, memory, & storage), create backups, retrieve lost data, and provide technical support for both hardware and software issues for end users

Responded/resolved help desk tickets accordingly

Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems (LAN, TCP/IP, VoIP, and computer issues)

Monitored bandwidth and network activity by analyzing information from Goliath Technology

Able to wire a building and install RJ45 connectors

Citrix Support Technician

Knowledgeable on subjects including cloud environment servers, desktop virtualization, and networking in Windows Server 2008R2/2012/2016

Audited all components of Citrix infrastructure to maintain performance and reliability

Recovered lost files/folders for users using StorageCraft (Backup software on Citrix)

Provided emergency technical support for early-morning, after-hour shifts, and weekends

EDUCATION

Bachelor of Arts in Information Technology

University of North Texas, Denton, TX Expected Graduation Date: May 2018

Emerald Eagle Scholars – 4 years scholarship

EXTRA CURRICULAR

Asian Student Association – Historian 2013-2015

Filipino Student Association – Member 2013-2017

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