Juhn Baek
**** ******** **. **********, ** *****
256-***-**** ****.****@*****.***
SUMMARY OF QUALIFICATIONS
Possesses high-levels of attention to detail allowing to diagnose, troubleshoot, and resolve technical problems
Ambitious, logical, analytical, and adaptable to working in a fast-paced environment
Proficient in Citrix, PowerShell, Active Directory, Fortinet, C++, C, and Microsoft Office
Accelerated in a full-time job while coordinating school obligations with a course load of 18 hours
Bilingual in Korean with the ability to vocally communicate the language in all aspects
CERTIFICATES (Will obtain on May 2018)
CNSS 4011 – National Training Standard of Information Systems Security
CNSS 4013 – National Training Standard for System Administrators in Information Systems Security
EMPLOYMENT HISTORY
IT Support Specialist, USA Consulting Inc., Plano, Texas June 2015 – April 2018
Computer Hardware/Software Analyst
Repaired various technical issues involving Citrix, QuickBooks, printers, MS Office, TCP/IP, DNS, computer hardware, software, & telecommunication devices
Encoded batch files on servers and apply it to users to work more efficiently
Knowledgeable in computer configuration of Windows 7/8/10 Operating Systems
Install, modify, and repair various computer software and hardware
Technician Supervisor
Delegated a group of IT as System Admin to monitor system (CPU, memory, & storage), create backups, retrieve lost data, and provide technical support for both hardware and software issues for end users
Responded/resolved help desk tickets accordingly
Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems (LAN, TCP/IP, VoIP, and computer issues)
Monitored bandwidth and network activity by analyzing information from Goliath Technology
Able to wire a building and install RJ45 connectors
Citrix Support Technician
Knowledgeable on subjects including cloud environment servers, desktop virtualization, and networking in Windows Server 2008R2/2012/2016
Audited all components of Citrix infrastructure to maintain performance and reliability
Recovered lost files/folders for users using StorageCraft (Backup software on Citrix)
Provided emergency technical support for early-morning, after-hour shifts, and weekends
EDUCATION
Bachelor of Arts in Information Technology
University of North Texas, Denton, TX Expected Graduation Date: May 2018
Emerald Eagle Scholars – 4 years scholarship
EXTRA CURRICULAR
Asian Student Association – Historian 2013-2015
Filipino Student Association – Member 2013-2017