Office Customer Service
Resume:
Shannon Thomas Bowden
Maricopa, AZ 85138
********.******@*****.***
Objective: Seeking an IT Technician position where I can utilize my skills and abilities obtained in over the last 10 years, in the information technology filed.
Skills:
Administrative:
o45 wpm, Customer Service, Heavy Phone/ Help Desk in fast pace work environment, Fax, and Copy.
Computer Program & Operating Systems:
oMicrosoft; Word, Excel, Outlook, Access
oAdobe Suite
oProcess Pro, IQMS
oCrystal Reports
oOracle
oTeam Viewer
oWindows XP, Vista, 7, 8.1, 10
oMac OSX
oLinux
oWindows Server 2003, 2008, 2012
oNortel Networks
Work History:
National Vitamin Company
IT Technician Casa Grande, AZ 12/15-Present Assist IT Manager in resolving network and server issues ensuring security and performance, as well as troubleshooting desktop, laptop, and printer issues. Create and maintain user profiles in Active Directory, Process Pro, IQMS, and Gmail. Update software as well as implement new software. Maintain all computers, printers, servers, and network equipment with latest patches and security protocols. Set up meetings with different vendors for various equipment and software related repairs and upgrades. Prepare problem tickets and resolve by priority for over 150 employee’s day to day IT related needs.
Self Employed
Computer/Cell Phone/ Car Audio Repair & Sales 01/08- Present
Purchase and refurbish of Desktop and Laptop Computers for resale. Extensive knowledge of Windows and Mac operating systems. Knowledge and hands on experience troubleshooting hardware issues and replacing hardware on desktop, laptop, Chromebook, thin clients and zero clients. Laptop screen repair. Hard drive replacement and optical drive replacement. Virus removal. OS reload. RAM upgrades. Custom builds. Motherboard replacement and computer optimization. Cell phone screen repair, tablet screen repair. Automotive head unit replacement. Amplifier installation, mobile video, Speaker upgrades as well as custom installs.
ATX Services (Contractor with Time Warner Cable)
Cable/Internet/Phone Installer Kansas City, MO 06/09-01/10
Install cable TV/ network cable and network equipment in home and office environments. Plan and layout site installations. Pulls cables, such as coaxial, twin-ax, twisted pair, optical fiber and other cable types, through conduit, above ceilings and between floors, able to Tip/Terminate Cable. Inspects quality of work, makes repairs. Understand and apply the codes and standards per job requirements. Performs testing and certification of installed components. Terminates cable on cross connects, hubs, and routers. Troubleshooting, maintenance, repair, and recovery of failed IT and cable TV hardware in home and office environments.
DHL Delivery
Courier/Delivery Driver Kansas City, MO 05/08-12/08
Picked parcels off belt for load and delivery, Created route for the day, truck maintenance, mileage log. Kept and organized files and return receipts for location office. Ensure safe on-time delivery of parcels in Down Town Kansas City, MO as well as pick up outgoing parcels.
Careful Courier
Courier and Process Server Mountain View, CA 01/04-03/08
Pickup and delivery of same day documents/parcels. Served official court documents and subpoenas as well as court research. Kept organized files of signatures and accompanying documents for attorneys and various clients.
Boise Office Solutions (Now Office Max)
Delivery Specialist Menlo Park, CA 01/00-01/04
Delivery of office products while operating 24-foot Bobtail truck, Full DOT compliance and warehouse safety. Unloading of returned merchandise and pallets, used Electric Pallet Jack and other equipment needed to safely and efficiently complete daily tasks.
Teamsters Local Union 85
Union Worker Back Up Driver San Francisco, CA 05/99-12/99
Worked as a union house back-up driver as needed, most work done was for Airborne Express (now DHL). Worked as a route creator and delivery driver.
Ziff Davis Publishing
Mail Clerk/Receptionist San Francisco, CA 11/97-02/99
Worked in the Facilities department. Daily sort and delivery of USPS, Fed-Ex, UPS. Covered lunches and breaks for receptionist taking phone calls and catering to over 100 employees.
Education: Chattahoochee Tech (1995)
Oakwood University (1996)
MCC-Penn Valley (1996)
References are available on request
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