Customer Service Microsoft Office
Resume:
WAYNE A.E. YEAW
Anchorage, AK 99501
*******@*****.***
PROFESSIONAL SUMMARY
Accounting Professional and Military Veteran with a Top Secret Security Clearance and 30 years of combined experience in the United States Army and the civilian sector. Accomplished measurable results while leading teams in a dynamic, fast - paced environment. Possess a comprehensive background in Suicide Prevention and Intervention Programs derived from conducting domestic and global operations in the Middle East. Managed risk upon multiple lines to protect assets property and equipment valued over $10M while meeting the expectations of senior leadership. Primary point of contact for all volunteers within the religious community on Joint Base Elmendorf/Richardson and secured personally identifiable information for over 1,000 defense personnel and their families. Possesses extensive knowledge in Training and Customer Service. Recipient of multiple awards for outstanding performance and professionalism in the United States Army. Career supported by Department of Defense certifications and a Master of Business Administration in Accounting.
Accounting Team Leadership Data Analysis & Reporting
Program Management Training and Development Policy Implementation
Customer Service Organizational Leadership Communication
Microsoft Office Suite Proofreading/Editing Writing
PROFESSIONAL EXPERIENCE
Department of Defense, United States Air Force, Joint Base Elmendorf/Richardson, Alaska 99506 2016 – Present
•Interviewed over 200 volunteers needed for the Religious Education programs on JBER (Joint-Base Elmendorf/Richardson.
•Ordered over $100,000 in religious education materials and properly vetted each one to insure DOD policy of religious inclusion was followed
•Worked together with other agencies on the installation to insure child protection was at the forefront of our duty requirements.
•Worked directly with the Catholic Community to fully understand the process of catechism and Rite of Christian Initiation for Adults
•Worked directly with the Arch-Diocese of the Military Services to insure each parishioners personal information was guarded and kept private in accordance to DOD rules and regulations
DEPARTMENT OF HEALTH AND SOCIAL SERVICES – Nome, AK 2015 – 2016
Protective Services Specialist I, Office of Children’s Services
•Responded to reports of harm to children within designated timeframes, including immediately in crisis situations; assessed allegations of child abuse or neglect and took necessary steps to protect children
•Interviewed people in the case such as the reporter, family members, medical professionals and others familiar with the family; collaborated with law enforcement, tribal staff, medical personnel and others in the assessment
•Prepared comprehensive and accurate court documents; testified in court, and fielded questioned by defense attorneys and other parties to cases
•Documented information gathered in a complex computer system; worked under deadlines that required prioritizing efforts and flexible work hours
UNITED STATES ARMY – Various Locations 2006 – 2015
Chaplain Assistant
•Provided personal assistance, emotional support, medical care and other personal care to over 1,100 service members, family and Department of Defense (DoD) personnel
•Served as primary advisor and counselor with regards to organization’s suicide prevention and intervention programs; developed outreach programs and materials for training and counseling
•Instructed more than 100 personnel in active communication techniques to enhance personal and
•professional relationships; resulted in 95% success rate
•Collaborated with Army Community Service, Marriage and Family Life counselors and other military and civilian organizations to ensure proper care and support for service members, families and DoD personnel
•Maintained and secured personal logs/journals/recordings of counseling sessions to ensure confidentiality during counseling sessions
•Procured over $1M in religious materials and goods for the spiritual health of the military personnel and their families
•Managed the weekly collection of tithes and offerings, up to $1.5K weekly, maintained accounts and deposits
•Supervised maintenance of chapel facilities, equipment, and associated supplies
UNITED STATES ARMY – Various Locations 2006 – 2015
Battalion Personnel Retention Advisor
•Served as advisor on matters relating to the Army Retention Program, under the operational supervision of the Active Army career counselor and coordinated retention information with the retention career counselor
•Informed individuals on matters concerning career opportunities, incentives, military rights, benefits, and advantages of military career; resulted in an 86% retention rate of all personnel counseled
•Provided current and prospective employees with information about policies, job duties, working conditions, wages and opportunities for promotion and employee benefits
ADDITIONAL WORK HISTORY
Customer Service/Printing Press Operator/Proofreader/Graphic Designer/Receivables Clerk, Alpha Omega Printing and Imaging, Pleasanton, CA, 1986 – 2006
Customer Service Supervisor/Technology Sales, CompUSA, Pleasanton, CA, 2000 – 2003
EDUCATION & TRAINING
Master of Business Administration, Accounting, University of Phoenix – 2005
Bachelor of Arts, Social Science, Washington State University – 2000
Associate of Arts, General Studies, Las Positas College, Livermore, CA – 1995
Advanced Leadership and Development Course, Fort Richardson, AK – 2012
Sexual Harassment and Sexual Assault Course, Fort Richardson, AK – 2012
Emergency Medical Ministry Course, Fort Sam Houston, TX – 2010
Resiliency and Operational Stress Course, Fort Sam Houston, TX – 2010
First Responders Course, Combat Lifesavers – 2010
CERTIFICATIONS
Master Trainer, Applied Suicide Intervention Skills Trainer (ASIST), Living-Works, Fort Knox, KY– 2011
Registered Applied Suicide Intervention Skills Trainer (ASIST), Living-Works, Fort Knox, KY– 2008
SELECT AWARDS
Army Commendation Medal (2)
Army Achievement Medal (2)
Afghanistan Campaign Medal with 2 Campaign Stars
Meritorious Unit Commendation
NATO Medal
TECHNICAL SKILLS
Software: Microsoft Office (2003, 2007, 2010), SharePoint
Operating Systems: Mac / Microsoft Windows (95, 98, XP, Vista), Windows 7, Windows 8
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