Customer Service Data Entry
Resume:
IDELISSE
MUNOZ
*************@*****.***
OBJECTIVE
To fulfill the objectives and performance on an established organization, with my experience accomplishment and team work that will allow the opportunity to grow.
SKILLS
Bilingual – Spanish and English
Licensed Adjuster
Customer Service Oriented
Computer Skills
EXPERIENCE
AD ASTRA
INTERPRETER
09/2016 – Present (1 year 7 months)
Facilitate the communication between two or more parties from one language to the other (Spanish – English)
Provide extreme confidentiality and professionalism observing the ethic codes and rules.
Interpretation assignments for the State of Maryland clients including correctional facilities, DJS, Social Services, Dpt. Education. Community assignments with several hospitals and lawyers.
Independent contractor
ACE INSURANCE CO.
CLAIMS ADJUSTER
02/2004 – 04/2015 (11 years 5 months)
Claims Adjustment for:
Accidental Death
Cancer and Critical Illness
Shor and long term disability
Accident related medical expenses for students – Department of Education of Puerto Rico
Travel Claims – Centurion / American Express card holders
Customer service – Products presentations including guidelines, claims process, policy coverage and exclusion.
Data entry – Internal systems Apollo and Meridian
EDUCATION
Management
Metropolitan University Bayamon
2010-2014
CISR Certification
2012 -2015
Property, Casualty, Auto and Agencies Management.
VOLUNTEER EXPERIENCE OR LEADERSHIP
Since we moved to Frederick, Maryland from PR a year ago I have been helping new Hispanics friends in any personal matter that involved speak English such as school, medical and government agencies.
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