Customer Service Sales
Resume:
MEHWISH NAVEED
*******-******@*******.***
ACHIEVEMENTS:
** ***** ** ********* ******** service skills (internal& external).
Excellent Sales skills ability to achieve personal and team sales targets.
Self-motivated, goal oriented with the ability to foster strong relationships.
Successfully handling customer escalations in a professional and timely manner.
Extremely professional, positive attitude and strong work ethics
Strong verbal and written communication skills
Strong ability to recognize customer needs and sales opportunities
Eager to try new things and a quick learner.
Ability to work independently with little or no supervision & a proactive team player.
Superior ability in multi-tasking, adaptive to fast-paced and changing environment
WORK EXPERIENCE
Years of experience in customer service, sales, consultancy and financial advising.
Mobilink (Communications Ltd.)
Sales & Loyalty Rep, Supervisor May 2013 – Aug 2017
Contacted new customers to offer them products and services that meet their needs and demands.
Attained and exceeded individual and team sales targets.
Provided outrageous services to direct & B2B Customers and stakeholders.
Coach, Motivate, Mentor & Supervise employees and workplace.
Making strategies to attract potential customers and target potential market in competitive environment.
Emphasizes product features based on analysis of customers’ needs and on technical knowledge of product capabilities and limitations.
Standard Chartered Bank
Customer Solutions Expert, Financial Advisor (Part-time / On call) Jan 2013 – May 2016
Completed financial tasks such as deposits, withdrawals, bill payments & other account transactions for customers in a professional manner.
Dealt with applications as credit cards, loan and mortgage approvals.
Used to Open and close the branch in a timely manner and by accurately completion of administrative and financial tasks.
Provided the customers advices and financial solutions by understanding and meeting the customer’s current and future financial needs.
Shaw (Communications Inc.)
Customer service representative, Sales Representative June 2011 - Dec 2012
Contacted new & existing customers to discuss their needs and explain how these needs could be met by specific products and services.
Maintained customer records, using automated systems
Answered customers’ queries about products, prices, or credit terms in a professional manner.
Emphasized on product features based on analyses of customers’ needs and demand.
Walmart
Customer service representative, Cashier Sept 2007 - Dec 2010
Answered customers’ queries about products, prices, or credit terms in a professional manner.
Dealt with cash, credit cards and other method of payments.
Opening and closing of store with my team.
SKILLS
Sales skills: Creating and maintaining monthly records on sales at Mobilink and Shaw.
Communication skills: Years of experience in telecommunications of problem solving of customers. In addition, communicate and set deadlines for group projects in Universities.
Problem solving skills: Solve customers’ problems positively & through critical thinking.
Management & Organizing Skills: Set dates and make timetables while working in University group projects & Workplace. Meeting deadlines and targets on and before time.
Computer Skills: Took courses, proficiency in Microsoft Office.
Decision making Skills: Make decisions for customers regarding; billing, discounts and sales.
EDUCATION
CAPITAL UNIVERSITY OF SCIENCE & TECHNOLOGY (CUST)
Masters In Business Administration 2013 – 2016
MOUNT ROYAL UNIVERSITY (MRU)
Bachelors In Business Administration 2008 - 2011
PROFESSIONAL DEVELOPEMENT
Organized & Anchored Convocation of Capital University of Science & Technology (2013-2016)
Worked in Standard Chartered bank as part time worker.
Conducted many seminars throughout the years of studying, MRU (2010) & CUST (2013-2016)
Developed leadership skills while working in Shaw and Mobilink (2013-2016)
Took several courses on PC skills, MS Office leadership & Management skills, CUST (2014-2016)
Got WHMIS certificate, (2010) & Attended Money Management Workshop, (2010)
Volunteered in hospitals environment and fundraising for flood and earthquake victoms
Demonstrated leadership qualities in Jspark (student counselors) in CUST.
Weekly visits to communities, meetings and other facilities to remove isolation and create friendly environment.
Provided my services by helping many clubs (boys & girls club, bike club, YMAP, etc.) and my family, friends and community/neighbors by setting up internet, TV, Telephone connections, new technology operations, machineries including mowers etc.
LANGUAGES
Proficient in English, Punjabi, Hindi and Urdu
References available upon request
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