Customer Service Representative

OBJECTIVE

To obtain a position that will allow me to utilize my skillsets in the business field.

EDUCATION

**** – Present College of Southern Maryland LaPlata, MD

General Studies

****-***4 Westlake High School Waldorf, MD

WORK EXPERIENCE

Office Assistant/HR Assistant

2014 – Present

Salary: $25,114 annually Hours per week: 40

Department of Housing and Urban Development, Washington, DC

Office Chief Human Capital Officer (OCHCO)

Recruitment and Staffing Division

Process, verify, and maintain personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence.

Explain company personnel policies, benefits, and procedures to employees or job applicants.

Record data for each employee, including such information as addresses, weekly earnings, absences, supervisory reports on performance, and dates of and reasons for terminations.

Gather personnel records from other departments or employees.

Examine employee files to answer inquiries and provide information for personnel actions.

Answer questions regarding examinations, eligibility, salaries, benefits, and other pertinent information.

Compile and prepare reports and documents pertaining to personnel activities.

Request information from law enforcement officials, previous employers, and other references to determine applicants' employment acceptability.

Process and review employment applications to evaluate qualifications or eligibility of applicants.

Arrange for advertising or posting of job vacancies, and notify eligible workers of position availability.

Customer Service Representative

2012 – 2014

Wendy’s, Waldorf, MD

Salary: $7.25 Hours per week: 20

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel orders, or obtain details of complaints.

Check to ensure that appropriate changes were made to resolve customers' problems.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Refer unresolved customer complaints to managers.

Determine charges for services requested, or payments, or arrange for billing.

Solicit sales of new or additional services or products.

VOLUNTEER EXPERIENCE

Fundraiser

2011 & 2013

Westlake High School, Waldorf, MD

Attended community events, meetings, or conferences to promote organizational goals or solicit donations.

Contacted student body and community leaders to increase awareness of organizational causes, activities, or needs.

Created or updated donor databases.

Designed or produced materials such as posters, market, or advertise fundraising events.

Developed or implemented fundraising activities, such as track and field events for cancer research and awareness.

Developed strategies to encourage new or increased participation.

EXTRACURRICULAR ACTIVIES

2012 – 2014 Varsity Basketball

2013 – 2014 Student Government Association

COMPUTER SKILLS

Microsoft Outlook, Excel, Power Point, Word

REFERENCES

Zohra Cherif, Teacher *******@*****.***

Westlake High School, Waldorf, MD

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