Christine Hall-Andersen

702-***-****

Las Vegas, NV

ac421l@r.postjobfree.com

Objective

L ooking for a position that lets me utilize my excellent knowledge and experience with Microsoft Server System Administration, Microsoft Active Directory Administration, LAN & WAN support/Administration, OSX Server/System Administration and Hardware certs, web design and development, and Multiple OS/System AD integration. Technical Skills

• 19 Years of Experience - Windows client and server Operating System Administration

• 19 Years of Experience - PC Hardware (Help Desk, Bench Support, Custom Builds)

• 20 Years o f Experience – W eb Design and Development (HTML, Java, Flash, Graphic Design, etc)

• 19 Years of Experience - Microsoft Active Directory Administration and support

• 14 Years of Experience - Cisco, Extreme Networks, Paradyne, HP, and other various networking equipment setup, installation, support and administration including full wiring (cables, punchdowns, full closet installs, etc)

• 12 Years of Experience - Apple hardware and software service and support – ACMT, ACTC, ACSP 10.5 certified (Apple Certified Technical Coordinator) and Apple Server System – integration into AD, hardware servicing, network integration

• 12 Years of Experience - POS Systems Administration, Setup and Support

• 10 Years of Experience in IT Project Management from PM to Project Assignee.

• 5 Years of Experience - AS400 System Administration

• 5 Years of Experience – Audio/Video/Design system and software administration and support.

• 7 Years of Experience - SDS Systems Administration and Support

• 7 Years of Experience - Slot/Gaming Lines and Cage Administration and Support Education/Certifications/Certificates

Computer Education Institute, H enderson NV - 10/03 Associate in Network Systems

College of Southern Nevada, Las Vegas NV 2014 to 2018 Associate of Applied Sciences - Psychology and IT Business Management Apple Inc. 2014

ACTC – Apple Certified Technical Coordinator; ACSP – Apple Certified Support Professional; ACMT - Apple Certified Macintosh Tech with 2014 iOS Software and Hardware, Macbook Pro, Macbook Air, iMac, Mac Pro Specialties. Caesars Entertainment, 10/12

Successfully completed Manager LAP - Score of 96/100 Professional Experience

Service Tracking Systems - CVPS, Las Vegas NV; 02/17 to Present IT - Field Engineer

Responsible for the Valet operation at most major Strip casinos, around the Country and International sites. Support/Install/Train all systems involved including gates, mobile devices, pcs, network, cameras, Software QA, SQL administration, hosted options, UTG/CMS/LMS/Opera/CC processing interfaces etc. Travel to remote sites to Install train and support entire system setups and training. The Shade Tree, North Las Vegas NV; 02/15 to 03/16 IT - Network & Systems Admin

“jack of all trades” one person IT Department

Responsible for any and all IT operations 24/7

Multiple Servers (win 2k3-2008 Dell and HP), in house CM db, Win 7 - 10 pcs, Active Directory domain in house. rebuilt entire network with Cisco Gear including fiber distro and multiple drops Independent VoIP phone system

Full Surveillance system. biometric time-clocks, full badge system and electronic locks IT trainer for Employees and Clients

Caesars Entertainment, Las Vegas NV; 07/11 to 11/14 Started Deskside Support, promoted to ME I then to Market Engineer II within a year - Lead ME for Linq, High Roller, iApp and Quad Projects/ construction.

• Provide specialized technical problem solving and problem resolution skills.

• Work with management and Enterprise IT to resolve complex business, computer system and data communication problems.

• Install, upgrade and maintain gaming hardware & software products.

• Plan and coordinate all hardware installations, changes and updates with vendors and users, adhering to the I.T. Change Control Process.

• Administer and control updates/changes to production programs, files and databases.

• Recommend application design changes to management and Enterprise IT to maximize resources.

• Plan, schedule and load new versions of the Host Platform operating system and related vendor patches or temporary fixes as defined in the Product Support Agreement.

• Provide first- or second-level problem determination/ isolation and recovery support for Host Platform computer systems.

• Analyze and recommend tools and service aids for system/network operation and problem determination. Report results from technical research, system performance reports and problem resolutions to upper-management.

• Collect and analyze system data for quality assurance of technical design and optimum system performance. Adjust system parameters to achieve peak system performance.

• Assist in the research, evaluation and support of new technologies (hardware and software) for ongoing productivity and resource improvements.

• Assists in planning by communicating with project / product teams, clients and vendors.

• Effectively contributes to the engineering process and roles as outlined in the HIT project management methodologies.

• Recommends changes for improved system implementations/modifications.

• Practices, and adheres to system management criteria and policies and procedures.

• Ensures established enterprise standards are followed and enforced during system implementations.

• Ensures that the infrastructure resources meet committed user expectations, including projects for future usage and growth.

• Provides consistent support for existing infrastructure and programs. Updates and adjusts service, product, and support as needed.

• Analyzes infrastructure for evidence of unsatisfactory or unusual operating conditions. Active Directory 2003/2012

• Builds knowledge of products and direction through vendor interaction.

• Appropriately leverages vendor resources to efficiently resolve issues.

• Understanding and ability to execute on Project Management principles, life-cycle, knowledge areas, and Project Management methodologies

• Understanding of Continuous Improvement and LEAN theories with the ability to execute solutions

• Represent property interests on, and locally deploy, enterprise solutions

• Champion local innovations and solutions to meet local business drivers within the framework of acceptable standards

• Collaborate with Corporate PMO and other initiative, project, and technical teams to minimize redundant work and eliminate rogue solution development/deployment at the property level Siemens IT Support and Solutions @ Harrahs Entertainment, Las Vegas NV; 07/10 to 7/11 LV Region I.T (Deskside)

● Responsible for second level phone and desk side break fix support, software installs, new customer setups, customer training and preventative maintenance in a large enterprise Windows network

● Responsible for troubleshooting, and restoring network connectivity for e-mail, printers, desktop workstations, laptops, and other IT infrastructure components is always operational and performance to meet performance requirements

● Update system documentation, facilitate on-site troubleshooting, provide limited system training.

Micromass Communications, Cary NC; 08/07 to 01/2009 Network & System Administrator/User Support/Mac Support

• Maintain Property IT Operational status including troubleshooting and/or debugging network-related problems in a mixed Windows NT, 2000, 2003, OSX Server and Exchange environment.

• Responsible for cross-connecting multi-platform systems and providing website traffic strings for tech support communication.

• Fully responsible for site-wide integration of Apple OSX and Active Directory Services and equipment.

• Responsible for multiple VM environments; setup, support, and system administration, including maintaining HIPAA regs.

• Maintain the hardware and software that comprises the LAN/WAN network including Cisco, Juniper, Paradyne, and HP equipment.

• Responsible for the deployment, maintenance and monitoring of active network gear

• Responsible for the maintenance of network facilities in individual machines; drivers and settings of personal computers as well as printers, maintenance of certain network servers: file servers, VPN gateways, intrusion detection systems, etc.

• Responsible for the maintenance of the network's authorization infrastructure, as well as network backup systems

• Responsible for maintaining a full in-house creative department, print studio, sound/video studio, and video editing department.

• Responsible for setup and maintenance of all user id's on all systems and email addresses using Active Directory, Exchange and OSX.

• Responsible for all End User, desktop, laptop and printer support. (PC and Apple)

• Installed, serviced and maintained an closed circuit, office wide system of plasma tv’s.

• Responsible for the service, maintenance, and support of a closed circuit multiple state video conference system. Alexis Park Resorts, Las Vegas, NV; 04/05 to 09/07 IT Director/Administrator, Contract

• Maintain Property IT Operational status including troubleshooting and/or debugging network-related problems in a Windows NT, 2000, 2003, Exchange environment.

• Train users on required systems/software

• Maintain the hardware and software that comprises the LAN/WAN network including Cisco, Juniper, Paradyne, and HP equipment.

• Responsible for the deployment, maintenance and monitoring of active network gear

• Responsible for the maintenance of network facilities in individual machines; drivers and settings of personal computers as well as printers, maintenance of certain network servers: file servers, VPN gateways, intrusion detection systems, etc.

• Responsible for the maintenance of the network's authorization infrastructure, as well as network backup systems

• Responsible for setup and maintenance of all user id's on all systems and email addresses using Active Directory, POP3, and Exchange.

• Migrated stand-alone POP3 email system to MS Exchange 2003.

• Installed, configured, and supported Oracle and SQL/Server databases. Performed backup and recovery for databases.

• Responsible for property security and hotel systems. (SAFLOK, Delphi, Opera, Kronos, Micros; Software/Server systems) Unisys/Dell and Gateway Computers, Las Vegas, NV; 07/06 to 04/07 Dell Field Service Technician - DCSE Certified, Contract

• Provide onsite IT support (Break & Fix) on Dell/HP-Compaq desktops, laptops, and servers TEKSystems at Harrah's Entertainment, Las Vegas, NV; 10/05 to 07/06 MIS Helpdesk Support Specialist, Contract

• Responsible for providing first level support functions on all platforms including but not limited to: AS400, PCs, Telephony, Enterprise Networks, NT Server, UNIX and on all applications including but not limited to: LMS, CMS, Events, SDS, Pit Player Tracking, Saflok, Point of Sale, Time and Attendance, and audio and video systems

• Perform problem determination and resolution and records all trouble situations reported to I.T. Provide basic training to Support Technicians and users

Netview Consulting, North Carolina; 09/05 to 11/05 PC Hardware/Workstation Technician, Contract

• Provide on-site workstation and server install and setup

• Work in partnership with Bank of America to facilitate the nationwide migration to Intel Pentium based workstations and the Microsoft XP platform

Sitel Corporation, Henderson, NV; 09/04 to 09/05

Customer Service Professional- HSI Technical Support, Cox Communications, Permanent

• Provide end-user phone based support

• Provide home-based networking support and High Speed Internet technical support

• Provide e-commerce administration and support

• Provide feedback on scripts, reports on and tracks current network status and rebuttals to help improve programs ClientLogic Corporation, Las Vegas, NV; 09/01 to 09/02, 10/99 to 02/00 Technical Support Specialist- Level II / S.o.D (Supervisor on Duty)

• Provide help desk support to Level I "Floor/ call-taking" personnel, managed call times and statistics supported call-monitoring of Level I personnel

• Work on the Large Business side of the Campaign for Portable (Laptop) and Desktop Computer Hardware and Operating Systems

• Also participate in the North American Technical Support campaign for a large scale Computer Components Manufacturer

• Receive commendation from client for outstanding service and support (consistently scored 5 on 1-5 scale via silent and desk-side monitoring)

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