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English Teacher Customer Care

Dammam, Eastern Province, Saudi Arabia
April 09, 2018

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Ms.Aaisha Mohammad Ali Sheikh

Career objectives:

To find a challenging position to meet my competencies, capabilities, skills, education and experience.

Qualifications -

1. Certified courses in:

a) Web Designing, Tapas Multimedia Institute, 2012 b) Office works, Level1 (Introduction to Computers, Internet Fundamentals, Outlook, Windows, Overview- Word, Excel and Power Point) -APTECH Computer Education, 2009

c) Programming in C -APTECH Computer Education, 2009 d) Programming in C++ -APTECH Computer Education, 2009 e) Office works, Level3 (RDBMS Concepts, MS Access) -APTECH Computer Education, 2009

2. High School (12th grade) - Sri Chaitanya Junior College, 2007 3. 10th grade- International Indian School, 2005


1. 1. January 2010 to January 2011- Customer Care Executive HSBC, India.

2. June 2009 to August 2009- English teacher, Bayan Gardens School, Dammam.

3. September 2007 to March 2009- English teacher, Dhahran Ahliyya Schools, Dammam.

Duties and responsibilities held as a teacher:

Special fields- Writing patterns, Guided and shared reading, Literature circles, Team teaching, Cooperative learning, Understanding By Design-

1. Instructed individuals, small groups and classes of over 20students, aged 6 to 9 years. Developed curriculums suited to different learning styles and grade levels. Designed, prepared and executed lesson plans for lesson units to achieve the goals and objectives that correspond to steps in the learning process. 2. Provided instruction in the basic skills of English. Taught grammar, essay writing, guided and shared reading, lessons in listening and speaking activities. Provided assistance to students with special needs. Designed specific lesson plans with games and activities to help them in the learning process.

3. Used technology in classroom effectively to motivate students and make the learning activities interesting and challenging. Maintained up to date records on daily performances, continuous assessments, scores and grades.

4. Participated in all team and department meetings, training sessions, workshops, seminars and conferences in the school. 5. Trained students for co-curricular activities of the school like- Morning Assemblies.

Duties and responsibilities held as a customer care executive: Special fields- Providing solutions to problems of credit card customers on the phone.

1. Attended customer’s calls and solved credit card related queries, like payments, credit scores, lost/stolen cars reporting, issuing of new cards etc.

2. Filed customer complaints related to failure of card delivery, delay on payments, unsatisfactory services.

3. Sold products and services related to credit card account protection, account monitoring etc.

4. Participated in all banking and technological workshops, training sessions held in the office.

5. Received various accolades for quality of service provide to customers.

Career Highlights and Professional Abilities-

1. Ability to instruct individuals, small groups and large groups. 2. Effective problem solving skills.

3. Completed various courses on time with practical experience at the institutes.

4. Guided and helped colleagues with any computers related queries. 5. Have taught students in small groups, internet navigation and Microsoft word usage.

6. Received honors for being punctual in attendance and in performing duties.

7. Maintained up to date student records related to performance. 8. Combined experience in computers and training/teaching. P ersonal Details:

Name: Aaisha Sheikh

Date of birth: 21/12/1989

Nationality: Indian

Marital status: married

E-Mail: a

Telephone number: Mobile: 059*******

Reference: Mrs.Mitzilla Sanchez, Supervisor, Dhahran Ahliyya Schools, Mrs.Kauser, Principle of English department, BayaanGardens School, Madhumita Nath, Manager, HSBC, Rajnikanth Chanda, AVP( Care), HSBC( HDPI).

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