Software Tech Support

Ross Goldstein 954-***-****

**************@*****.***

linkedin.com/in/ross-goldstein

Software Quality Assurance

Organized, out of the box thinker with a strong background for creating, implementing, and regression software testing. Testing used is an Agile development methodology for a proprietary cloud-based software agency management system (AMS). Excellent interpersonal skills and ability to interact effectively in a single or team environment.

Skill Summary

* SQA Testing and Methodologies * Test Case creation and implementation

* Regression and Negative testing * Defect/ Bug tracking

* UI and Compatibility Testing

EXPERIENCE

Vertafore (QQ Solutions), Deerfield Beach, FL 2011-2017

Manual Software Tester, 2014 – 2017

Manual Software Tester for Proprietary Cloud-Based Agency Management System. Working in an Agile Development life cycle via Microsoft Team Foundation (TFS) Software.

Identified and Followed Agile UAT procedures for Testing development in sprint planning. Slashed time estimated for the testing task by 10-15% of goals.

Created manual test cases that were both written and executed using Microsoft Test Manager.

Leveraged Visual Studio 2013 for Basic C# queries.

Designed and implemented basic queries in SQL server.

Launched exploratory testing above and beyond standard testing scope.

Assisted automation testing team when necessary to create test cases that could be leveraged for automation.

Performed Black-Box testing when changes were pushed into the production environment that also included smoke testing.

Tech Support Level 3, Deerfield Beach, FL 2011-2014

Provided Tech support to over 5,000 customers for both cloud and installed software as part of Agency Management system.

Attained first call resolutions by 90% and call time would not exceed 20 minutes.

Received 4 typed letters of recommendation from Customers.

Utilized Tech XL ticket system and had the highest ticket count until transitioned to Manual Quality Assurance Tester (20-25 tickets per day).

Promoted from Level 1 tech support up to level 3 tech support in the span of 3 yrs.

Ross Goldstein 954-***-****

Page 2 of 2 **************@*****.***

linkedin.com/in/ross-goldstein

Slim CD, Coral Springs, FL 2007-2011

Lead inbound Tech Support/ Quality Assurance Specialist/ Accounts Receivable

Handled all inbound calls and the companies credit card gateway system.

Lead Tech Support for the in-house customer support and external customer inquiries.

Prepared the monthly accounts receivables for over 3,000 customers.

Demonstrated and trained the proprietary desktop application on a regular basis to clients via phone conferencing.

Documented via the Beta software functionality for the newer software before roll-out.

EDUCATION & CERTIFICATION

Microsoft Virtual Academy, Online

C# Fundamentals for Absolute Beginners

Fast Train II, FT. Lauderdale, FL

A+ Computer Technician, MCP Certified

Windows 2k certified

Windows Active Directory Certified

Broward Community College, North Campus

AA, English

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