Curriculum Vitae

Umar Ateeq

Abu Dhabi, U.A.E

Contact No: 054-*******

Visa Status: Employee Visa

Email: ac41uw@r.postjobfree.com

Career Objective

To build up a career, taking higher responsibilities, by utilizing my acquired skills during my work tenure which can contribute to the success and growth of organization.

Work Experience

1 Year and 4 Month’s Experience as a Merchandiser (Continue)

(December 2016 to March 2018)

Grand Stores L.L.C

Division: Technology

Brands:

Brandt, Thomson (Major Domestic Appliances)

Epson (Printers)

Skyworth (Televisions)

Palson (Small Domestic Appliances)

Outlets:

I am working in different outlets of ADCOOPS for all above mentioned brands.

I have work for Epson Printers in Sharaf DG (Deira City Center) during DSF 2016.

Responsibilities

Assist the customers.

Manage 5 brands at a single time.

Inform customers about the features of our products and making our product sales.

Make invoices for MDA products.

To be in contact with customers regarding product delivery.

Check the remaining stock and ordering the stock.

06 Months experience as a cashier at Sialkot Bakers (April 2016 till September 2016)

Responsibilities

Manage Accounts.

Data Entry.

Taking care of customers using the word of blast.

Believing the customers, listening the customers, apologize the customers, solving the problem and thanks to customers.

1 Year Experience as a Customer Relationship Officer (CRO) (March 2015 till March 2016)

Abacus Consulting

Division: Retailer Support Department of Telenor Pakistan

Responsibilities

Receive calls and solve the customer issues instantly. If the issues prolong then send the issue to back end for further assistance.

Data Entry.

Access data base to review client’s records.

Receiving inbound calls.

Review all relevant information related to the customer’s.

Guide the Customer regarding their sales offer & any changes happen in charges.

Handling the Customer using soft skills, politely talking, and patiently.

Promote our company through NPS philosophy which is a Net Promoter System.

Use multiple software at a time whose detail as under.

CSP : It is used for log in, punching break, dialing number details.

Siebel : This software is used to check all the record of the customer like address, complaint handling information like complaint is solved or not yet, making new complaints, ownership about customer number.

RCMS : This software is used to enter the details of the number where the wrong prepaid load was sent and here customer wants to get his prepaid load return if prepaid balance is available in wrong number. Here details are enter about a calling number, wrongly prepaid number where wrong prepaid load was sent, transaction id, amount how much it was sent, and the available amount that how much amount it is present now in a customer number where wrong prepaid load was sent.

Magic Screen : It is used to deduct amount in a customer number where wrong prepaid load was sent.

Fundamo : It is used to know all the record of the customer like his original name, address account balance ATM card number, Date of Birth, Transaction Id, Sender Id card number, Receiver Id card number.

SMAP : It is used to know the transaction of easy load that whether the prepaid easy load was successfully sent or not.

Tameer Bank : It is used to know the customer account balance in his bank account.

Tracker : It is used to know whether mobile sim is verify or not.

EDUCATIONAL BACKGROUND

Bachelors (In Arts) from Punjab University Lahore Pakistan 2016.

Higher School Certificate (I.C.S) from B.I.S.E Lahore Pakistan 2013.

Secondary School Certificate from B.I.S.E Lahore Pakistan 2011.

COMPUTER KNOWLEDGE

Three months foundation course in MS Office.

Window installation.

Internet Utilities.

Know the uses of different software like Siebel, RCMS, SMAP, Fundamo, CSP, Magic Screen.

PERSONAL INFORMATION:

Father Name : Muhammad Ateeq

Date of Birth : 01/10/1995

Marital status : Single

Nationality : Pakistani

Language known : English, Urdu, Punjabi, Hindi and Arabic

Declaration:

I hereby confirmed that all details given above are true and correct to the best of my knowledge.

Umar Ateeq

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