IT support

Summary

Skills

Experience

BRYAN RUSSELL

**** ********** **. *** ***, AURORA, IL60502 (H) 630-***-**** brussellone@gmail.c om Upcoming BSSE g ra duate o ffe ring a so lid fo undation in so ftware e ngineering a nd p ro g ramming princ ip le s ac ro ss multiple platfo rms. Quic kly to master new te c hno lo g ie s, suc c e ssful working in bo th te am and se lf-d ire c te d se ttings. Programming language Ja va, C+, Python

Da tabase SQL

Pla tform Windows XP,10, 2000/ Mac IOS /

Oracle

ITnt Support Technic ian 01/ 2013 to Pre se

CANON BUSINESS SOLUTIONS

Effe c tively manage system func tio nality to ensure o ngo ing o p e ra tio ns Pro vided te c hnic a l assistanc e fo r internal and e xte rnal c ustomers. Used remote a c c e ss to pe rfo rm tro ubleshoo ting when needed. Walked inte rnal and e xte rnal c ustomers through step-b y-ste p pro c e ss fo r tro ubleshoo ting hardware issues.

Assisted e xte rnal c ustomers with anti-virus pro g ra m installations and virus removals. Exc e lle nt pro b le m-so lving skills fo r tro ubleshoo ting. Pe rfo rmed upgrades and installed updates.

Re c o mmended modific a tio ns to improve system se c urity measures. Pe rfo rmed upgrades and installed updates.

Supported 90 internal and e xte rnal end use rs o n a daily basis, train and assist staff with c o mputer usage .

FIELD2012 SERVICE TECH 01/ 2011 to 01/

DISH NETWORK

Experience installing and repairing Sate llite / Cable TV, home theate r systems, so und systems, TV wall mounts, and pro je c to rs. Ne twork se tup and pro viding c ustomer Education

e ducation. Number o ne in sale s e very month.

Material2010 Management 01/ 2004 to 01/

RML SPECIALTY HOSPITAL

Maintain and sc a n medic a l supply into inventory. Sustained up-to -date knowledge o f inc o ming medic a l supplies Uplo a d data to Medite c h So ftware, re sto c ke d medic a l supply sto re ro o ms. In c harge o f submitting invo ic e s fo r payment to ac c o unting. Ba c helor of Science : So ftware Engineering

ARIZONA STATE UNIVERSITY- Tempe, AZ

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