Database, Technical Support

Juanita C. Hopkins

***** **** ***** ***** ● Houston, Texas 77083 ● 361-***-****

*******.*.*******@*****.*** ● LinkedIn: www.linkedin.com/in/juanita-c-hopkins

Objective

Obtaining an entry level computer programming or advance level data entry position that utilizes my passion for information technology to create a positive experience for a solid organization and the customers they serve.

Professional Summary

A dedicated information technology professional who balances the necessity of protecting people and organizations personal identifiable information with the need to maintain good relationships with customers and the public. Qualifications include:

● Proficient in C++, Javascript, Visual Basics, Data Structures and SQL ● Data Analyst

● Proficient in Lightwave, Speed Edit, TemPeg, Peg-i-sys ● Problem Solving

● Proficient in MS Word, Excel, PowerPoint and Access ● Automated Supply Accounting Systems

Relevant Experience

Programming

Effectively communicated in both written and oral forms in the design of a database for tracking Quality Incident Reporting significantly reducing the occurrence of incidents and accurate reporting requirements.

Established and maintained multiple databases in Excel, Access, Formatta, and Health Information Network System (HINStx) for the accountability of equipment, personnel training records and doctors in South Texas.

Accounting

Established accountability and standards in multi-cultural inclusive diverse organizations thru accurate record keeping and collaboration while maintaining an environment that was conducive to learning.

Detailed tracking of equipment delivery, usage, fuel, purchases, and contract milestones resulting in consistent profit gains.

Customer Service Support

Exceptional customer service support delivering quality problem solving solutions for technical support in tax preparation software and individual tax returns.

Highly valued team player capable of providing constructive feedback to employed organizations leading to exponential growth in the organization and profit.

Employment History

Equipment Clerk, Harbor Bridge Project, Corpus Christi, TX, Apr 2017- Jun 2017

IT Technical Support, The Results (H&R Block), Corpus Christi, TX, Jan 2017-Apr 2017

IT Analyst Intern, Bay LTD, Corpus Christi, TX, Jun 2015-Aug 2015

IT Database Research Assistant, Texas A&M University-Kingsville, Kingsville, TX, Oct 3013-Aug 2014

Multimedia Assistant, Del Mar TV, Corpus Christi, TX, Jun 2008-Dec 2010

Education

B.B.A, Computer Information Systems

Texas A&M University-Kingsville, Kingsville, TX

A.A.S., Computer Information Systems: Computer Programming Specialist

A.A.S., Computer Information Systems: Microcomputers for Business

Specialist, Multimedia-Internet Developer Emphasis

Del Mar College, Corpus Christi, TX

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