Jaime M. Rodriguez

PROFESSIONAL PROFILE

Network Engineer with knowledge in network administration and computer repair. Self-starter with ambition to learn new technologies. Great team player.

Technical Skills

Systems: Windows XP/2008R2/2012/Windows 7, Cisco IOS, Chrome OS, Light Mac OS X experience

Software: MS Word/Excel/PowerPoint/Outlook (2007-2013), Symantec Endpoint Protection,

Symantec Backup Executive 2014

Hardware: MikroTik, JunOS, Cisco Switches/Routers, Cisco ASA/Firewalls, HP Switches

CERTIFICATIONS

●CCNA Routing & Switching

●CCNA Security

●CompTIA Project+

●CompTIA Security+

●CompTIA A+

●CompTIA Network+

●CompTIA Server+

●CompTIA Linux+

PROFESSIONAL EXPERIENCE

Enterprise Network Engineer Level 2 August 2016 – Present

Comcast – Naperville, IL

Responsible for troubleshooting operations issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services, contributing in project teams at times, and the overall upkeep and maintenance of designated areas of engineering. Considered a SME in Metro-Ethernet. Acts in compliance with industry and Company technical requirements, standards, policies, and procedure. Provides technical leadership to less experienced engineers and project teams. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as resource for colleagues with less experience.

Core Responsibilities:

●Listens to and understands customer requests and provides the most effective resolution. Acts as the escalation point within the team.

●Provides guidance/mentoring to Engineer 1.

●May serve as a team leader within a work group or on cross-functional teams.

●Gathers requirements and provides level of effort (LOE) for documents.

●Collaborates with and fosters relationships with internal and external customers.

●Documents and communicates technical situations within the troubleshooting tools both internally and externally.

●Consistent exercise of independent judgment and discretion in matters of significance.

●Other duties and responsibilities as assigned.

Operations Analyst Level II - Windows October 2015 - August 2016

CDW Corporation – Vernon Hills, IL

Perform troubleshooting and maintenance in NOC and assist corporate customers with Windows server issues.

●Respond to tickets from Global customers.

●Immediately respond to priority 1 and priority 2 tickets from level 1 analysts.

●Assist other engineering teams to resolve escalated issues.

●Communicate with customers to inform of the issue and resolution.

●Escalate issue to senior engineers when needed.

IT Support Engineer March 2015 – October 2015

Dyson– Aurora, IL & Naperville, IL

Provide top-level technical support to headquarters in Chicago, Aurora call center, and to Dyson Service Centers throughout the US. Ensure stable operation of computer hardware and software applications.

●Troubleshoot and maintain 400+ computers to ensure top performance.

●Work with Active Directory to create user accounts, apply groups, passwords resets, and organization units assignments.

●Monitor Image server to ensure users are on most recent streamed image.

●Build and Deploy client computers, iPhones, iPads, and printers.

●Perform preventative maintenance on computers and printers to ensure longevity.

●Monitor server to confirm backups are running and up to date.

Field Service Engineer June 2014 - March 2015

Connecting Point Computer Centers – Peru, IL

Provide support for many businesses in the area. Assist with major IT Projects for hospitals, schools, etc.

●Assist with the maintenance of IVNet cabling to ensure our business customers receive stable internet.

●Maintain and install wireless equipment for IVNet.

●Configure and install new computers for our business and home customers.

●Provide malicious application removal for customers.

●Troubleshoot network issues to ensure optimal network performance.

●Install and troubleshoot switches and routers.

●Provide IT consultation

●Install Cat5e – Cat6a and replace older cable infrastructure.

IT Support Specialist November 2012 – June 2014

Office Depot Max (Formally OfficeMax) – Peru, IL & Ottawa, IL

Provide Level 1 technical support to Ottawa and Peru customer service centers. Ensure stable operation of computer hardware and software applications.

●Troubleshoot and maintain 600+ computers to ensure top performance.

●Work with Active Directory to apply groups, passwords resets, and organization units assignments.

●Monitor Image server to ensure users are on most recent streamed image.

●Perform preventative maintenance on computers and printers to ensure longevity.

●Work with headquarters to troubleshoot network connectivity issues.

EDUCATION

Bachelor of Science, Information Technology April 2014 - May 2018

Western Governors University, Salt Lake City, UT

●Studies focus in network administration and security

●Emphasis on Network Security

References available upon Request

Contact this candidate