Administrative Assistant Customer Service

Allison Johnson

**** ******* **. ****** ****, FL 34609 Home: 352-***-**** Email: ***********@*****.***

Administrative Assistant

Demonstrated dynamic understanding of multiple systems to best manage databases and optimize existing technical efficiency.

Strong capacity for operating within diverse environments and coordinating administrative functions.

Recognized for improving customer service productivity and enhancing client support.

Computer Skills

Microsoft Programs: Word, Excel, PowerPoint, Access, Outlook, Publisher

Operating Systems: Windows (all versions)

Experience

AETNA- BLUE BELL, PA

Inbound Queue Associate- 2002-2015

Responded to all inquiries and actively worked to develop stronger rapport with clients in order to expand professional network and drive client retention. Personally handled incoming calls and redirected calls to appropriate divisions.

Consistently and effectively resolved customer concerns and directed escalated issues to supervising managers.

Demonstrated dynamic understanding of multiple systems to best manage databases and optimize existing technical efficiency.

Strong capacity for operating within diverse environments and coordinating administrative functions.

Recognized for improving customer service productivity and enhancing client support

Strong supervisor and management experience

TEMPORARY AGENCY ASSIGNMENTS – PHILADELPHIA, PA

Administrative Assistant, 1998-2002

Assigned by Millennium Staffing to serve in administrative support roles for clients in need of an administrative assistant or receptionist position.

Hit the Ground Running: Learned organizational processes, policies and procedures with minimal ramp-up time.

Service Focus: Adapted to diverse work styles and consistently provided professional service.

Education

Owego Free Academy- 1985-1989 High School Diploma

Kaplan University- starting 10/2017 Medical Billing and Coding Certificate

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