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Customer Service Active Directory

Irmo, South Carolina, United States
April 04, 2018

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Irmo, SC *****




Experienced IT professional with a demonstrated history of working in the computer networking industry seeking to contribute my training and acquired skills within a Tier-1 or 2 technical support and/or help desk role. Expert and highly familiar with a wide variety of security, engineering, networking and operating systems, customer and end-user help desk support. Possess excellent communication and presentation skills with an Associate Degree in Computer Science/Computer Systems Technology from Midlands Technical College.


Platforms: Windows Vista/7/10; Mac OS X; Oracle; SAP

Software: Microsoft Office (Word, Excel, Access, Outlook, PowerPoint, Publisher), Office 365, Photoshop, Adobe Animate, CS5, Dreamweaver, computer and mobile applications

Languages: Java, HTML, C++

Cyber Security

Active Directory

Ticketing System

Phone system Avaya


Babcock Center, INC, West Columbia, SC

Information Technologist, October 2016 - PRESENT

●Develop computer information resources, provide for data security and control, strategic computing and disaster recovery

●Analyze organizational technology usage and requirements, provide software/hardware recommendation upgrades and purchase equipment as appropriate

●Assemble, install, Repair or replace equipment (ie telephones, wires, switching system components, communication lines, computer systems and networks)

●Program computerized switches and switchboards

●Manage backup, security and user help systems

●Supervise end peripheral loading of equipment by end users

●Provide technical advice on current instructional technologies, including computer based training and distance learning technologies

●Develop and design instructional materials, evaluation tools and instructional aids for stand-alone or instructor led classroom training

●Cyber Security

●Active Directory

●Provides opporational support and tier 1, tier 2 support for all employees

●Assist and lead major projcts I.e. 365 Transfer, T-Mobile Transfer, Self help classes, and Xerox contract

Teleperformance, Columbia, SC

Wellcare Account Specialist - September 2014 - September 2016

●Provided customer service support to providers and subscribers of WellCare Medicaid

●Evaluated claim status and escalated to higher authority for review when required and provided claim status, eligibility and benefit information to providers in Kentucky, South Carolina, Georgia and Florida

●Reviewed subscriber accounts concerning medication, medical and non-medical coverage.

●Verified and resolved eligibility issues, located doctors, and assisted with outbound calls when needed

●Provided on the job training support to new employees

●Handled de-escalating telephone calls to assist with individuals in suicidal crisis

Kents Corner, Batesburg, SC

Customer Service Representative - November 2009 - December 2010

●Provided outstanding customer service

●Performed cashier and janitorial duties

●Stocked shelves and coolers


University of Phoenix Bachelor of Science, Business Administration

October 2016- January 2018, Jacksonville, FL

Midlands Technical College - Associate in Science for Computer Science

October 2010 - August 2014, Columbia, SC

Aiken Technical College - Medical Assistant

August 2006 - July 2009, Graniteville, SC

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