Customer Service Professional Experience

Tina Trivett

*** ******* **. *******, ** ***** Phone: 1-423-***-**** *********@*****.***

Profile

Persistent, driven and enthusiastic individual with excellent communication and time management skills. Handles responsibilities with accuracy and efficiency. Able to learn new tasks quickly and proficiently. Will represent establishment with friendly, professional demeanor at all times.

Skills

Clerical

Complex Problem Solving

Social Perceptiveness

Active Listening

Critical Thinking

Troubleshooting

Economics and Accounting

Judgment and Decision Making

Sales Collateral & Support

Time Management

Computers and Electronics

Education

NORTHEAST STATE COMMUNITY COLLEGE

Blountville, TN 37617

Business Management (AAS) Fall 2016

Accounting Technology (CER) Spring 2015 GPA: 3.365

Data Entry (CER) Spring 1996

Computer Spreadsheets (Excel)

Payroll Accounting

Principles of Accounting I

Principles of Accounting II

Principles of Marketing

Business Communications

Human Relations in Business

Principles of Business

Business Law

Technology

Software: MS Office (Word, Excel, PowerPoint) OneDrive

Professional Experience

Van Driver / Client Specialist 08/2017 to present

First Tennessee Human Resource Agency

Accountabilities:

Responsible for transporting clients to and from various destinations under the rural public transportation program.

Must transport using agency-provided fifteen passenger vans, wheelchair lift-equipped vans, or similar.

Must use defensive driving techniques and operate van in a timely and safe manner.

Must follow all applicable Agency, State, and Federal regulations. Must attend driver trainings as required.

Approximately 95% of employees' time is van operation.

Responsible for providing client assistance on and off van.

Responsible for assisting clients with mobility impairments.

Frequent stepping, stooping, twisting, climbing, pushing, pulling and bending.

Requires a valid Driver's License with Class F endorsement, DOT physical card and subject to drug screens.

Tina Trivett

219 Delaney St. Bristol, TN 37620 Phone: 1-423-***-**** *********@*****.***

Professional Experience continued

Customer Service Representative 03/2017 to 07/2017

Volkswagen Court Settlement Support Team

AGERO

Accountabilities:

Answer calls for clients involved with the Volkswagen Court Settlement

Provide claimant with excellent assistance in their claim process

Strive for continuous improvement and embrace change

Daily use of computer knowledge

Maintain client confidentiality

Value integrity and honesty

Show passion for customer service and helping people

Self-confident and love a challenge

Substitute Teacher 10/2009 to Present

BRISTOL TENNESSEE CITY SCHOOLS

Accountabilities:

Helped Tennessee High office staff review EOC and ACT forms for efficiency before they were summit and scored.

Set exemplary standards, as well as provide exemplary instruction.

Become familiar with individual school procedures regarding student absences, student privileges, and staff duties (lunchtime, dismissal, and emergencies).

During planning periods when needed will assist Guidance Office personnel in filing student records and test scores.

Maintain student confidentiality

Be fair, and sure to carry out rewards and consequences while trying to establish a positive classroom environment.

Carry out lesson plans and assigned duties, improvising when necessary, to fill extra time enhance activities, or supplement lesson plans.

Maintain order among students, in hallways, cafeteria, lobbies, and assemblies.

Serve as a positive role model

Driver 08/2014 to 07/2015

ASAP EXPEDITING INC

Accountabilities:

Transported time sensitive freight

Handled customer relations

Maintained contact with home office and report once freight has been delivered

Followed safety regulations set forth by DOT

Tina Trivett

219 Delaney St. Bristol, TN 37620 Phone: 1-423-***-**** *********@*****.***

Professional Experience continued

Electronic Sales Associate 08/2011 to 02/2012

BRISTOL WALMART SUPERCENTER STORE #2089

Accountabilities:

Assisted customers with making purchases

Recommend another item if we were out of stock of item customer wanted

Recommend additional items needed

Provided detailed knowledge of merchandise to customers

Operated cash register to finalize sales

Set and Reset modes, which provide specific location and store count for merchandise

Answered phone calls

Binned merchandise

Stocked shelves and returned merchandise to its proper location

Understood and performed procedures to do Pick-Up-Today orders

Set up new customer accounts with pre-paid phone services

Accounting Clerk 08/2008 to 06/2009

COUNTRY BOY SEED

Accountabilities:

Answered phones

Filed invoices

Input invoices into Century 21 data system

Filed Accounts Payable and Receivable

Made bank deposits

Sent bills to customers

Tina Trivett

219 Delaney St. Bristol, TN 37620 Phone: 1-423-***-**** *********@*****.***

Volunteer Work

Currently

Family Resource Center Advisory Council Member

Bristol Tennessee City School System

Kay Ward Outreach Coordinator

1236 Volunteer Parkway, Bristol, TN 37620

Accountabilities:

Serve as a member on the Family Resource Center Advisory Council.

Meet monthly and discuss ways to help the children and families in the Bristol Tennessee City School System.

The council is made up of parents, teachers, school counselors and administrators within the school system.

Contact this candidate