Customer Service Representative

Professional Summary

Skills

Work History

JULIANA SANDRIDGE

**** * ****** ***, ****** Arrow, OK 74012 • Home: 918-***-**** • *************@*****.*** Meticulous Customer service associate, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes mental Healthcare, secretarial, call centerDedicated Customer Service Representative who provides exceptional customer service through active listening and problem-solving, versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

MS Windows proficient

MS Windows proficient

MS Windows proficient

MS Windows proficient

MS Windows proficient

MS Windows proficient

MS Windows proficient

MS Windows proficient

Customer Service Associate, 10/2003 to 06/2007

Walmart Supercenter – Broken Arrow, OK

Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.

Greeted customers entering the store to ascertain what each customer wanted or needed. Served as the main liaison between customers, management and sales team. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Helped on the front line (Cashier).

Built long-term customer relationships and advised customers on purchases and promotions. A waitress, 06/2007 to 08/2008

Dennys – TULSA, OK

Consistently provided professional, friendly and engaging service. Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff. Provided friendly and attentive service.

Pre Kindergarten Teacher, 07/2008 to 10/2009

71st Street KinderCare – Tulsa, OK

Successfully improved student participation in the classroom through integration of creative role-playing exercises.

Planned, implemented, monitored, and assessed a classroom instructional program which was consistent with Capistrano Unified District regulations and Board of Education goals. Parts Delivery Driver, 10/2009 to 11/2011

AutoZone – Broken Arrow, OK

Verified each delivery against shipping instructions before delivering to customers. Contacted customers prior to delivery to confirm and coordinate delivery times. Loaded truck and properly secured items to prevent damage during transportation. Submitted receipts and money received from deliveries at the end of each shift. Recorded each delivery using the proper paperwork before leaving the warehouse. Secretary, 10/2011 to 05/2016

Bill Lewis Automotive – Broken Arrow, OK

Drafted biweekly time sheets for employees.

Obtained signatures for financial documents and internal and external invoices. Carefully wrote down all phone messages and relayed them to the appropriate personnel. Ordered all office supplies including ink cartridges, toner, and paper. Coordinated office inventory by restocking supplies and placing purchase orders. Provided clerical support to company employees, including copying, faxing and file management. made daily bank deposits

Kept accounting books up to date

Call Center Agent, 02/2018 to 03/2018

Procom – Tulsa, Oklahoma

Education

managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Effectively managed a high-volume of inbound and outbound customer calls. Answered a constant flow of customer calls with up to 12 calls in queue per minute. Addressed and resolved customer product complaints empathetically and professionally. Defused volatile customer situations calmly and courteously. Referred unresolved customer grievances to designated departments for further investigation. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Associate of Applied Science: pre-social work, 2017 Tulsa Community College - Tulsa

Dean\'s List, 4 Semesters,

Coursework in criminal justice, alcohol and chemical dependencyaddiction and recovery Coursework in Speech and Communication, Sociology and Psychology, case management, and basic counseling

Bachelor of Science: social work, present

Northeastern State University - Arrow, OK

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