Sales Technical Support

Mohamed El Barbary

**** ***** **** *** ***, Brooklyn, New York 11209 +134*-***-**** *******.*******@*******.*** CAREER OBJECTIVE

Perpetual development of talents & seeking jobs with an everyday is a new challenge rhythm. CORE COMPETENCIES

Fixed Transmission

Microwave Transmission

Ethernet Protocols

Routes and capacity design

P ROFESSIONAL E X P E R I E NCES

Dish Network, NYC, NY

Customer representative for national/international customers, Apr 2017 – Now

Responsibilities:

Billing

Tech support

Sales

Account Issues

Retention

Ericsson, Giza, Egypt

Second line technical support, Apr 2013 – Jan 2017

Vendors:

Ericsson

ZTE

Alcatel

Intracomm

SIAE

Tsunami

HP switches

Netgear Switches

Responsibilities:

Configuring

Troubleshooting

Auditing

Training

Add-on Sales

Customer interfacing

Unique Contributions/Innovations:

Scripting commands for automatic bulk configuration (using python). Huawei, Giza, Egypt

Data configuration, Jul 2010 – Mar 2013

Vendors:

Huawei

NEC

Technologies:

MPLS

QoS

EoSDH & EoPDH

Responsibilities:

Configuring

Troubleshooting

Training

Unique Contributions/Innovations:

Providing Excel macro file to run audits with a click & to create configuration files for swapped cabinets (using Visual Basic for Applications)

Mobiserve Holding, Alexandria, Egypt

Field Maintenance, Dec 2009 – Jun 2010

Responsibilities:

Hardware maintenance & hardware upgrades

EDUCATION

Ain Shams University, Cairo, Egypt

Master of Science in Telecommunications, October 2016

GPA: 3.7/4.0

Publication : "Performance of Simplified Faster Than Nyquist Tranceiver", IEEE 7th International Conference on Information and Communication Systems, p 174 – 179, April 2016. Alexandria University, Alexandria, Egypt

Bachelor of Science in Electronics and Telecommunication, August 2009

Rank “Good” with Cumulative Grade 70.4 %

I NTERNSHIPS

Huawei/ 3 months

Telecom Egypt/ 1 month

Siemens/ 3 months

AWARDS

Won the “Best Computer Science Graduation Project” for “Design of Voice Over IP Communication System” Aug 2009.

Won the “Employee of The Month” Jun 2014 at Huawei.

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