Administrative Assistant Executive

DIANA HUFNAGEL

SKILLS

• Highly organized allowing for the ability to multi-task with the attention to detail.

• Excellent customer skills including written and oral correspondences.

• General office skills include answering multi-line phone system, data entry, scheduling appointments and meetings, accounts payable, submission of payroll, managing and tracking employee schedules, maintaining service contracts, graphic design, and use of fax machines, copiers, scanners, postage machines, etc.

• Proficient in use of the internet for research and communication and several computer software programs including, but not limited to, Microsoft Word, Excel, Access, Outlook, QuickBooks and PowerPoint as well as industry specific software and the ability to learn new software quickly. EXPERIENCE

TIDEWATER PROPERTY MANAGEMENT, Owings Mills, MD

Administrative Specialist, 6/16 – 2/18

Responsibilities:

Work with three (3) Property Managers to maintain the daily operations of over 40 condominiums and homeowner associations to include:

• Answer and respond to phone calls and emails from residents, committee members and board members.

• Contact vendors to schedule regular and emergency maintenance.

• Maintain the activity calendar and rental of community clubhouses for various communities.

• Prepare proposals, invoices, reports, and letters using word processing and spreadsheet software.

• Mass mailings to residents.

• Schedule community meetings at various locations throughout the state and prepare meeting documents.

• Member of the Tidewater Alliance, giving back to various communities throughout the Baltimore Metro region with donations and activities.

CUSTOM ELECTRONIC SERVICES, Owings Mills, MD

Administrative Assistant, 6/14 – 6/16

Responsibilities:

• Answer incoming calls and greet visitors.

• Prepare proposals, invoices, reports, and letters using word processing and spreadsheet software.

• Work with customers on the phone to resolve problems with security systems.

• Schedule appointments.

REHABCARE AT STELLA MARIS, Timonium, MD

Program Assistant, 6/13 – 6/14

Responsibilities:

• Answer incoming calls and greet visitors, patients, families and Stella Maris staff.

• Maintain patient records; verify insurance and payor information; obtain physician authorization for therapy services.

• Maintain admission and discharges records and track weekly therapy reports.

• Maintain monthly reports for submission to Medicare and RehabCare.

• Order therapeutic devices for patients and maintain office supplies. LEGACY INVESTMENT & MANAGEMENT, LLC, Columbia, MD

Executive Assistant, Corporate Trainer, 9/11 – 10/12 (company closed) Responsibilities and accomplishments

Assistant to Executive Vice President to maintain the daily operations of several Condominium and Homeowners Associations; assisted the President on special projects when requested. Responsibilities:

• Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, and presentation software.

• Conduct research, compile data, and prepare data for consideration and review by executives, committees and boards of directors.

• File and retrieve corporate documents, records, and reports.

• Prepare agendas and make arrangements for committee, board, and other meetings.

• Obtain proposals and coordinate major maintenance/repair projects such as replacement of twenty

(20) condominium building roofs and the yearly inspection and cleaning of several hundred chimneys.

• Coordinated an energy saving program which retrofitted units with energy saving light bulbs and water saving devices in an effort to decrease monthly utility expenses.

• Work with homeowners to resolve delinquent accounts in a way which allowed the Association to continue to meet all financial obligations.

• Work with residents and vendors to schedule and resolve maintenance issues.

• Create and maintain Association websites.

Corporate Trainer

• Review operating practices and procedures to determine whether improvements could be made in areas such as workflow and procedures.

• Set up and oversee procedures.

• Train staff in more efficient use of industry specific software. WP&M REAL ESTATE GROUP, LLC, Owings Mills, MD

Administrative Assistant, 4/06 – 8/11

Responsibilities and accomplishments

Assist numerous Property Managers, including the President and Vice President, with the daily operations of several Condominium and Homeowners Associations. Responsibilities:

• Daily customer service to over 1500 residents.

• Composing general correspondence and forms, and processing community mailings.

• Compiling and submitting reports, general clerical and receptionist duties.

• Submitting bi-weekly payroll reports, tracking employee leave.

• Scheduling appointments.

• Working directly with members of the Board of Directors.

• Obtaining proposals for maintenance and repair projects.

• Community webpage maintenance and updates.

EDUCATION

CARROLL COMMUNITY COLLEGE, Westminster, MD

February 2003, Continuing education

Dean’s List, GPA 3.71

January 1994 – May 1996, Associates of Arts Degree in General Studies Dean’s List, GPA 3.89

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