Senior Desktop Support
Resume:
Melvin Smith
**** **** **. *** *** KENOSHA, WI 53144
******.*******@*****.***
Summary:
Hardware and Software Support technician with 13 years in technical and customer support roles.
Effectively identifies and resolves problems using advanced troubleshooting skills.
Education
Zion Benton High School, Zion, IL USA
CompTIA A+ certification
A+ Certified
Skills:
Remote Support
Office 365
Active Directory\Group Policy\OS upgrades
Executive Support
McAfee e-Policy Orchestrator Support
Remediation solutions Data transfer\restore and back-up
Hardware knowledge of workstation and server Networking Concepts
System checks and troubleshooting Windows 7/8 &10 Windows imaging and Capture
Professional experience:
Mphasis Jan 2018-Present
Onsite Support Tech (Part-time)
Provide support for End Users, Desktops, Laptops and Mobile Devices
Onsite Support for remote Server Team and Networks engineers Swapping UPS units and rebooting Servers.
Freelancer (On-call for multiple clients) Feb 2017 – Present
IT Technician
Computer Consulting and Solutions
Installation of software, Hardware installation and refresh
Hands on Computer\Server Support
TSI- Transworld System Jan 2016 – Jan 2017
Senior Computer Tech
Support CEO and SLT members.
Conduct computer diagnostics to investigate and resolve problems and provide technical assistance and support. Support Virtual desktops.
Lead IT projects ( software upgrades and new process implementation )
Strong break/fix skills with Desktops, Tablets, Notebooks and Printers.
McAfee e-Policy Orchestrator management
Allstate Insurance Aug 2005 – Aug 2015
Senior Desktop Analyst
Set up computer equipment for client use.
OS Upgrades and Hardware Refresh
Diagnose hardware, software, printing and network connectivity issues
Answered client inquiries regarding computer software and hardware operation.
Conduct computer diagnostics to investigate and resolve problems and provide technical assistance and support.
Train and mentor Associate Desktop Analyst
Windows OS (7, 8, 10), Microsoft Office and Active Directory
Contact this candidate