Customer Service Representative

KALESIA G

Delhi, Louisiana, La ***** • Home: 318-***-**** • Cell: 318-***-**** • *.*******@*****.***

Professional Summary

Well qualified and results-oriented Finance and Banking professional with experience and demonstrated

accomplishments developing growth, stability, and financial performance. Skilled analyst with strong

organizational and communication abilities and proven leadership qualities. Broad based understanding

of financial needs at all business levels including evaluating, analyzing, and communicating financial

data.

Skills

• Familiar with Electronic Banking products and • Team Player

services and regulations. • Able to accept and adapt to change

• Knowledge of ACH Rules and Regulations • Have strong communication skills to address

recommended customer phone calls and email inquiries

• Proficient in computer skills, word, excel. • Detail oriented and well organized

Strong communication skills • Willing to learn how to navigate new software

Data trending knowledge systems and attend training

Work History

Loan Processor 03/2018 to 03/2018

Guaranty Bank & Trust Co – Delhi, La

Review initial loan approval and work with borrower to gather appropriate documents

Collect all required documentation for the loan package

Ensure that approval falls within the established lending guidelines

Electronic Banking Specialist,06/2015 to 03/2018

Guaranty Bank & Trust Co – Delhi, La

Provide exceptional customer service and support of our Electronic Banking products and services,

including ACH, VISA debit card, wire transfers, online banking, mobile banking, and eStatements.

Provide support to our consumer and business customers as well as our Retail and Lending

departments. Process, verify and reconcile the electronic banking transactions to ensure accuracy and

adherence to policies, procedures and bank regulations. I am a successful candidate as well as a team

player with a positive attitude. I am comfortable with changing environments

Payroll Specialist, 06/2016 to 03/2018

Guaranty Bank & Trust – Delhi, La

Maintained integrity of general ledger, including the chart of accounts.

I set up and released Payroll on every business or individual set up through our bank.

Troubleshoots payroll processing time & labor issues

Customer Service Representative, 03/2009 to 06/2015

Delta Bank – Lake Providence, LA

Answered calls by addressing customer inquiries, solving problems and providing new product

information.

Described product to customers and accurately explained details and care of merchandise.

Politely assisted customers in person and via telephone.

Handled daily heavy flow of paperwork and cooperated with the accounting departments.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

EDUCATION

High School Diploma: May 1999

Lake Providence Senior High - Lake Providence

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