Engineer Test
Resume:
STEVE LAMB
Fairfield, CA *****
***********@***.***
https://www.linkedin.com/in/stephen-lamb/
NETWORK TEST ENGINEER
Network Test Engineer with more than 15 years of experience testing Layer 2/3 and WAN protocols on switches and routers. Background in customer support, including after hours tier 2 escalation. Quality advocate on project teams for over 8 years. Highly respected by peers. Dedicated to giving 110% to the job.
TECHNICAL BACKGROUND
PROTOCOLS TCP/IP, UDP, VLAN IEEE 802.1Q, STP, RSTP, MSTP IEEE 802.1D, LACP 802.3AD, IGMP V2 AND V3 RFC 2236, VRRP RFC 2338, RIP, OSPFV2, DVMRP RFC 1075, TFTP, FTP, SSH, BOOTP/DHCP, SNMPV2 & V3, CISCO ACS, RADIUS, FREERADIUS
TEST TOOLS SPIRENT TEST CENTER, IXIA IXNETWORK, SILVERCREEK, TENABLE NESSUS, BEYOND TRUST RETINA, WIRESHARK, NETSNMP
SKILLS Functional Testing, System (Solution) Testing, Integration Testing, Vulnerability Assessment, Test Strategy, Test Design, Test Planning, Test Estimates, Test Procedures, Regression Testing, Project Planning
ADDITIONAL SKILLS AND BACKGROUND
Skilled in Microsoft Office, with a focus on Excel and VBA, Microsoft Project and Visio
QA Applications: Clarify CRM, JIRA, HP ALM Quality Center
Standards: ISO9000, USDRP, PEMs, familiarity with Sprint process
Scripting with UNIX Shell, Tcl/Tk, Perl, Python
PROFESSIONAL EXPERIENCE
AVAYA INC, Santa Clara, CA 2009 – Jun 2017
Senior Network Test Engineer
Supervised and assigned duties to 2 local and 70 overseas network test team members. Quality Assurance Lead representing the customer on project development teams
Created and reviewed Test Plans for Layer 2/Layer 3 Protocols. Execute test plans from HP ALM Quality Center. Open bug reports as required
Reproduced and resolved customer-reported issues
Developed and delivered statistical reports and training materials
Reviewed technical documentation and release notes; developed associated internal technical material
Elected Quality Assurance representative for ISO9000 audit 3 years running. No Major or Minor findings. 1 Opportunity for Improvement related to QA. 1 finding for Best Practice. All audits resulted in Pass
NORTEL NETWORKS, Santa Clara, CA 2000 – 2009
Network Test Engineer
Created Test Plans for Layer 2/Layer 3 Protocols. Execute test plans. Open bug reports as required
Configured and tested Proof of Concept changes for New York Stock Exchange network
Reviewed Technical Documentation; created bulletins and Release Note content
Created statistical program in Excel VBA using database connection to streamline reports. Reduced weekly preparation time from 3 hours to 10 minutes
Collaborated with manager to standardize test process and test plan documents. Accelerated review process and reduced time for document revision. Allowed for quick conversion to automated test plan format
OTHER SIGNIFICANT EXPERIENCE
3COM CORPORATION, Santa Clara, CA
Customer Support Engineer
Support Communication Servers, Switches, Routers using L2/L3, WAN & ATM protocols
Responsible as cyclic second level on-call escalation resource
As on-loan expert, collaborated with the bank staff to pinpoint failing ATMs. Reduced onsite calls, resulting in $2M savings
Travelled overseas to implement a software fix for an irate customer. Result: issue was resolved, resulting in a $2.5M equipment purchase
MISCELLANEOUS
US Navy, Submarine Service, Nuclear
Manager, Little League, 12 years, Coach 4 years; City Soccer Coach, 2 years
In the foster care system for more than 15 years. Adopted six children.
EDUCATION
Associates Degree, Computer Science
Solano Community College, Fairfield, CA
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