Meenakshi G

ac413m@r.postjobfree.com

732-***-****

Summary

Overall 8+ Years of professional IT experience and 3+ Years of experience in ServiceNow platform as both Developer and Administrator.

Direct hands on experience on various IT Services of ServiceNow tool like Service Catalog Requests, Asset Management, Discovery CMDB, ServiceNow Administration, Incident, Problem, Change, Knowledge Management, Custom Applications, Performance Analytics, Integrations with;

Experience in configuring and customizing all aspects of ServiceNow like UI actions, UI policy, Business rules, Data policies, Client scripts.

Extensive knowledge and experience in Development, implementation and administration of ServiceNow, HP Service Manager /Service Centre, and Asset Manager.

Extensive experience in implementation of Business Rules, Data Dictionary, UI Actions, UI Policies, Client Scripts and Validations Scripts in ServiceNow.

I have been involved in both ITSM and PPM solution design as well as building out our service catalog.

Experience in Configuring Applications using ServiceNow tool, used in ITIL Management. Strong understanding of ITIL V3. Deep functional and technical knowledge of the Service Now platform as well as experience delivering medium to large-scale Service Now implementations.

Good experience in developing workflows and in customizing the applications in ServiceNow using HTML, CSS, JavaScript, AngularJS, Jelly, AJAX and DHTML.

Certified Web Developer with more than one year experience in web development, HTML5 Designing, and CSS.

Experience in creating the custom Applications, Modules in ServiceNow as per the requirements.

Experience in working on the ITIL Process Configuration like Incident and Problem Management, Change Management, Knowledge Management, CMDB, Asset Management and Service Catalog Management in ServiceNow.

Experience on the Implementation and maintenance of Business Rules, Client Scripts and UI Policies.

Web Service integration with third party application with SOAP and REST services.

Working on front-end pages that were developed in a professional manner using HTML5, CSS3, JavaScript and jQuery.

Build KPI reports and dashboards in ServiceNow Performance Analytics tool for various business groups.

Good knowledge in Configuration, Asset Management and DISCOVERY tool.

Strong experience in working with Scripted Web services, Script Includes. Experienced in designing and Creating Portals and Portal pages in Service now.

Experience in Service Management and Service Delivery Process. (ITIL Framework)

Good Experience on Catalog end to end development.

Experience on FRS, User Manuals, Test Case, Requirements document preparation.

Good knowledge on Java Scripting and worked on many Java automation requirements.

Excellent knowledge on SDLC using ServiceNow Agile methodology.

Good knowledge on designing Workflows to automate the Business Process using ServiceNow.

Excellent knowledge on creations of custom Applications using ServiceNow.

Good experience on Action, Roles, Notifications, in & out Bound Email Configuration, SLAs, User, Roles, Groups and ACL. Exceptional organizational skills, dedicated Professional with demonstrated ability of effective management and planning.

Strong in Functional Knowledge and implementation experience of ITSM (Information Technology Service Management) frameworks and demonstrated project management skills and experience working directly with the customers and clients.

Work Experience

Enbridge Gas Distribution, North York, ON

Sr ServiceNow Developer Sep 2016 to Present

Responsibilities:

•Involved in working with process owners to develop workflow, implement the workflows in Service Applications and administer the tools and enhanced requests by java script.

• I have been involved in both ITSM and PPM solution design as well as building out our service catalog.

•Increased visibility with real time dashboards using ServiceNow PPM.

•Provided faster time to value with adoption at the team member level.

•Recorded podcasts & white papers related to portfolio and PPM strategy excellence

•Experience in Communicating with external web services using SOAP Messages and REST.

•Experience in loading assets into SNOW from third party system using Web Services and Import Sets.

•Implemented, documented and maintained the ServiceNow platform to meet specific business needs to support ITIL and business processes.

•Built service watch dashboards in Service watch.

•Involved in working with process owners to develop workflow, implemented the workflows in Service Applications and administer the tools and enhanced requests by Java Scripts.

•Worked on setting up Email Notifications for different modules in ServiceNow.

•Worked on SNMP devices in a network protected by an ACL for the project.

•Moving Update sets from one environment to another environment in ServiceNow.

•Writing Scheduled jobs and Schedule Imports depends on the requirements in ServiceNow.

•Configured multiple forms for Asset module using Configuration Management Database.

•Understood the Service Desk and worked on developing the Employee Self Service Portal (ESS) using Content Management.

•Involved in configuration and implementation with CMDB.

•Development of various ServiceNow applications like Incident Management, Problem Management, Configuration management, Discovery and Portfolio, Project Management & CMDB.

•Implementing Service Catalog, Incident Management, & Change Management with extensive knowledge on Content Management System.

•Worked on End-to-End Discovery Setup in Service Now to identify the elements of enterprise IT infrastructure, making it possible to capture an accurate and up-to-date map of CI relationships.

•Involved in CMDB, SCCM Integration, Discovery, and Integration with other external modules.

•Worked on Email Notification, Reports and Database views.

•Worked on integration of third party applications into ServiceNow using APIs and Web Servers.

•Worked on many Server-Side Scripts, Client side Scripting, UI Actions and several business rules.

•Good knowledge and experience on Eureka, Fuji, Geneva and Helsinki.

•Hands-on experience on ServiceNow Orchestration.

•Wrote many inbound email actions to ease the work of creating incidents from an inbound email.

•Developed Email templates and Email Notifications.

•Supported the team responsible for the implementation and administration of the ServiceNow, including managing system configurations, gathered and documented user and process requirements, developed workflow customizations, and performed quality assurance testing and user acceptance testing.

ConocoPhillips Toronto, ON

Sr ServiceNow Developer/Admin July 2015 to August 2016

Responsibilities:

•Worked on AWS Cloud Watch integration with ServiceNow.

•Involved in creation of reports, dashboards in ServiceNow.

•Manages data with tables, CMDB, Import Sets, and Update Sets.

•Experienced in working on the ITIL process configuration, Change Management system.

•Responsible for the design, development, and implementation of mappings transformations based on source-to-target specifications.

•Functional knowledge experience and implementation experience of ITSM frameworks, Service Watch and Service Mapping.

•Proficient in designing and developing Service Catalog using best practices in development.

•Performs core configuration tasks including system policies, business rules, and client scripts.

•Key contributor in Service Integration ITSM Tools team including configuring ITSM tools to engage effectively over the Service Integration Layer, building Web Services for different technologies and providing support for demos to internal stake holders as well as client stake holders.

•Have conducted several use case test scenarios before going live in UAT instance.

•Strong knowledge of the server-side scripting Business rules and Script Includes. Experience in creating Ad-hoc reports, data-driven subscription reports by using Report Builder in SSRS.

•Experience in Integrating SQL Server Reporting Services with Microsoft Office Share Point Server (MOSS).

•Have conducted several use case test scenarios before going live in UAT instance.

•Extensive knowledge in ETL Process & Progressive knowledge in using DTS/SSIS utilities.

•Experience in Extraction & Migration of Data from heterogeneous data sources like Excel, MS Access, and Oracle.

•Have been instrumental in handling the entire upgrade activities and fixing the issues post upgrade.

•Responsible for the Service Now upgrade from Helsinki to Istanbul and Jakarta.

•Expertise in designing SQL Server SSIS packages to import and transform data between databases and external data sources.

•Worked on Inbound Email actions and out bound email triggering actions.

•Used Email integration to fulfil this requirement, worked on Inbound Email Actions Client Scripts and Email Notifications to fulfil the requirements.

•Responsible for creating homepage including basic reporting, gauge configuration and dash board presentation.

•Involved in running the daily and weekly jobs to push the data into the application using Import Sets and Transform Maps.

•Defined SLA, OLA and Contract for the customer.

•Involved in various ServiceNow customizations as per client's requirement.

•Used network protocols to know the connection between systems.

•Collaborated with application and infrastructure teams to provide architectural and technical guidance and oversight for ServiceNow solution implementation and customization.

•Configured Mid Server's on Dev, UAT and Production Instances and experience in ODBC and JDBC.

•Environment: ServiceNow (Eureka, Dublin), Java Script, HTML, CMDB, CSS, ITIL, ITSM.

HGC Technologies, Toronto, ON

ServiceNow Developer May 2014 to June 2015

Responsibilities:

•Involved in LDAP integration with ServiceNow for obtaining users and groups.

•Performs core configuration tasks including system policies, business rules, and client scripts.

•Managed data with Tables, the CMDB, Import Sets, and Update Sets.

•Worked on data sources to migrate the data from excel sheets to ServiceNow through transform map.

•Created workflow activities and approvals. Implemented new workflows that use a variety of activities to understand how records are generated from workflows.

•Expert in JavaScript, jQuery, prototype and Jelly scripting used in ServiceNow.

•Customize ServiceNow applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow in Helsinki.

•Have been instrumental in handling the entire upgrade activities and fixing the issues post upgrade.

•Have conducted several use case test scenarios before going live in UAT instance.

•Performed migration activities (Dev to UAT to Prod).

•Used JavaScript and Glide Script to create Business Rules, Client Scripts, UI Policies and UI Actions.

•Successful oversight of several ServiceNow implementations including upgrades to Helsinki and Istanbul.

•Worked on creating users, roles, groups and Configured LDAP Server and LDAP Listener for updating the user and group table record.

•Configured end to end process for Knowledge management, and worked on the knowledge Centered Support (KCS) plug-in.

•Expertise on using DISCOVERY to load configuration information to CMDB.

•Development and design of Self Service Portal. Developed several client-side scripting, catalog scripts, UI scripts, server side scripting based on business rules.

•Creating custom Tables, Fields and configuring Access Controls over them.

•Development/Integration of Web services for B2B communication for Change Management using inbound and outbound actions with script Includes and Sonic for the synchronization between third party and the ServiceNow Change application by processing XML Tags containing the full information of the record.

•Created functional and technical specifications documents for various Service Now modules.

•Coordinating the instance upgrade activities.

•Configuring Project Portfolio Management (PPM), Incident and Knowledge Management, and Web Services Integration.

•Gathered requirements for SLA and configured in ServiceNow.

•Worked on User Management to add, update and deactivate users in ServiceNow. Worked on Macros and formatters.

CSC (India) Private Limited, India

Product Developer, April 2013 to April 2014

Responsibilities:

•Working on different phases of software development life cycle (SDLC), like business requirement analysis, system design, coding and testing.

•Responsible for building, designing and maintaining applications in vanilla mainframes (COBOL, DB2, JCL, CICS, and VSAM) with rich experience in CSC proprietary HOGAN® CAMS II & CIS Application architecture.

•Finding the root cause analysis of recurring issues and proposing solutions.

•Preparing high level and low-level design documents for new enhancements.

•Involved in day to day interaction with clients to understand their business requirement.

•Involved in performance optimization of different programs in various applications.

•Participating in integration, system and regression testing of upstream and downstream applications.

•Providing technical consultancy to offshore team for approaches to different requirements.

•Attending the crisis calls and working on the critical production tickets and services requests opened by clients.

•Participating in all the CMMI activities and ensuring that project is aligned with all process areas of CMMI.

•Mentoring resources on complex areas of the product and making them productive with practically no down-time.

•Involved in preparation and documentation of tests scenarios.

Tata Consultancy Services Limited, India

Systems Engineer, March 2009 to March 2013

Responsibilities:

•Working on different phases of Software development life cycle (SDLC), like business requirement analysis, System - design, coding and testing. Also responsible for Building, Designing and Maintaining Applications in IBM Mainframes (COBOL, DB2, JCL, CICS, VSAM).

•Gathering and understanding requirements from Business. Liaise with Business for any issues, clarifications and proposing system design. Converting the requirements into Design documents, provide solutions and implement the chosen solution.

•Participating in all Project Management activities, client communication, reviewing status reports, fully involved in design and SRS, HLD, LLD, UTP, STP creations and review Plan documents.

•Debugging of existing applications to identify design gaps and to support existing applications.

•Finding root cause analysis (RCA) of frequent issues proposing solutions.

•Involved in performance optimization of different applications in IBM Mainframes.

•Coordinating and conducting the Functional Unit Testing and User Acceptance Testing phase for the projects.

•Coordinating with offshore team and onsite client coordinator for new client requests and implementing them.

•Accurate Status reporting, quick response to client needs with design solutions, estimates etc., and extra effort for customer delight.

•Quality management by effective reviews and process compliance ensuring quality deliverables.

•Training and mentoring new recruits in team and team mentoring.

Skills & Expertise

Android

5 Years

Angular

3 Years

ASP.net

5+ Years

Cloudscape

5+ Years

Demand Management

2+ Years

Discovery

2+ Years

ITSM

3+ Years

Orchestration

2+ Years

JavaScript

4 Years

Java

5 Years

PHP

5 Years

PPM

4 Years

Service Mapping

2Years

ServiceNow

3+ Years

Service Watch

2 Years

Web Services

3+ Years

Education

Sant Longowal Institute of Engineering & Technology

Bachelor of Engineering (B.E)

Year of Completion: 2008

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