IT Officer

HIROSHI TAKAHASHI

*-**** ***********, ******, *****, Japan • Cell: +81-70-139*-****• *****************@*****.*** IT Officer

IT Officer offering almost 10 years of experience providing technical support to end users utilizing an array of technology and software programs. Broad and deep technical experience related to studying and analyzing systems needs, systems development, systems process analysis, design, and re-engineering. Highly developed skills and experience in business management, systems engineering, operations research, and management engineering. Expert in multiple software, software and business applications utilized in an end user environment. Keeps abreast of technological developments and applications and uses that information to proactively initiate enhancements to mitigate against future problems. 2014 - Mar. 2018 IT Officer (Supervisor)

Gate Gourmet Japan -Narita, Japan

Top level technical expert supporting multiple end user groups. Worked with user groups to identify and solve business problems with all available technology including hardware, software, databases, and peripherals.

Main Duties and Responsibilities:

Network System Administration

Installed, administered, maintained network infrastructure including IT security compliance with that of internal standards, policies and procedure. Evaluated new networking solutions and services to recommend / implemented changes to improve networking operations and support for the business. Assisted to troubleshoot application performance/ network related issues. General IT Hardware, Software and user support

Hardware/ Software installation for user groups as per company standards. Troubleshoot and solve general IT issues

Purchasing of IT Equipment and software in line within agreed budgets. Provided IT user training where required.

Supported a multi-site IT infrastructure of at least 100 employees. Coordinated with IT service providers

IT Compliance

Ensured GG Japan IT plan and Guidelines are followed through. Telecommunication

Administered the cabling system for the transmission of network and telephone signal Provided support for the VOIP (Avaya/DialPad) system and telephone extensions IT Projects

Participated in the global/ regional IT infrastructure project initiative. Assisted the IT Project Manager and project team with the global/ regional project implementation. Provided remote technical support for APAC users whenever required Provided solution recommendation for improvement as appropriate Operation Maintenance

Updated and monitored IT user accounts.

Maintenance & management of the Critical Windows based Server Environment. Managed the routine backup of data is done and kept properly. Made sure IT hardware / network devices / Telephone system work in good condition. Summary

Relevant Work experience

https://www.visualcv.com/hiroshi-takahashi

Global applications and local applications support. 2006 - 2011 IT Support Officer

Business Manager Center, Tokyo, Japan

Main Duties and Responsibilities:

Initiated troubleshooting analysis, reporting and documentation of network equipment, servers, printers,workstations, applications, and all associated systems for customers. Maintained, analyzed, troubleshoot and configured all active Network switches, routers, firewalls,wireless access point, and Windows/Linux servers. Troubleshoot network issues related to TCP, IP and DNS, worked on hardware and software levels to help troubleshoot network issues

Created & Managed the Network Monitor/Backup solution. Configured and Managed AD,DHCP, WSUS and backup servers in the corporate network. Assisted in determining and recommending network architecture, topology, standards and protocols.

Installed upgraded software and hardware.

Maintained and upgraded website information.

Trained telephone end users touse on-screen order-taking program. 2012 - 2012 Business Diploma Program

ISS of BC Language College

Vancouver, Canada

2011 - 2011 IT Network Engineer Course

Ueno Vocational Training School

Ueno, Japan

1997 - 2002 Bachelor of Humanities and Human Sciences Hokkaido University

Sapporo, Japan

Hardware/Systems

Windows Server2003/2008/2012, Windows 7/10, Linux, Mac OSX, VMWare, Cisco switch, Avaya IP phone, DialPad, iPhone, iPad, Andoid, Airwatch MDM Languages

Python, SQL, HTML, VBA

Applications

Microsoft Office 365: Word, Excel, Outlook, PowerPoint, Access, Skype for Business, SharePoint, OneDrive

Veritas Backup Exec, CA ARCserve Backup

Strong background in Network/Server Maintenance and Computer Support. Outstanding ability to handle Windows OS, windows Office and other software. Solid problem solving/troubleshooting skills

Calm and helpful person who works cooperatively with co-workers Customer focused and keen on exceeding expectations. Education

Skills

Key Skills and Compentencies

https://www.visualcv.com/hiroshi-takahashi

References available upon request

https://www.visualcv.com/hiroshi-takahashi

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