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Manager Management

Atlanta, Georgia, United States
April 03, 2018

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Phone: 404-***-****


IT Program Management Consultant specializing in the leadership, development, deployment, and successful delivery of complex global networks, solutions, and products for high-end global enterprise providers and clients. Extensive IT experience managing application development with full SDLC using agile and waterfall environments. Demonstrated leadership skills directing multiple critical programs spanning full project life cycle from scope definition through successful implementation. Responsible for all financial management and reporting for programs. Acclimated to high stress, high profile and diverse environments, Proven success of effectively managing client relationships at the executive level. Delivered solutions for large and complex customer base while communicating policies, purposes, and goals of the organization to subordinates.

Professional Certifications: ITIL V3 Certified



IT Program Management: Department of Aviation – City of Atlanta 06/2017 – 10/2017

Successfully planned, executed, and closed project for roll-out of Microsoft 2016 for Department of Aviation.

PM for implementation of OS365 Exchange for Department of Aviation.

PM for development and deployment of comprehensive Safety Management System (SMS).

Genpact: Consulting Program Management Director 02/2017 – 04/2017

Cox Communications: Sr Program Manager – Tier 2 Governance


End to End Technical Program Management

Directed program management of large-scale, high-risk Cox Business Technology Product Development and service delivery of new Products and Services. Manages cross-functional teams responsible for delivering and definition of program outputs on time, within budget, and with quality results. Responsible for all financial management and reporting for programs. Manage vendor relationships related to program requirements. Responsible for project metrics; including reporting, trend analysis, creation, and metrics Directs and manages programs of complex strategic projects with full SDLC with cross functional and geographically distributed teams (onshore and offshore teams) to manage, design, build/configure, integrate, test and deploy enterprise mission critical solutions, products, and operational support systems.

Cox Business Technologies End to End Program Manager of cross functional teams for the development and successful product roll-out of a standardized, scalable, and cost-effective Hospitality Wi-Fi product across the national Cox market footprint to implement and leverage for Internet service. This product is a packaged operationalized Hospitality Wi-Fi solution that is now in production and being sold, leveraged, and implemented in all Cox markets. $1M investment resulted in $10M ROI in year 1.

Technologies End to End Technical Project Manager f cross functional teams for Cox Gig C Metro Wi-Fi deployment and successful launch for the Phoenix, Las Vegas, San Diego, Rhode Island, Omaha, and Sun Valley Markets.

Responsible for strategic and tactical initiatives within Cox Communications envelope-pushing Agile environment including scaling to the Enterprise. Responsible for project coordination including planning and implementing content across all work flows while ensuring that security, risk and compliance requirements were met.

VERIZON COMMUNICATIONS, INC., Atlanta, GA / New York, NY 2003 – 2011

Senior Consultant – Global Service Program Delivery

Directed all phases and processes of diverse technical and business programs including building WAN’s, MAN’s, and LAN’s, SONET Rings, Transparent LAN solutions, DWDM, and V-SAT installations. Experienced with Network protocols including TCP/IP, Packet over SONET, MPLS, ATM and Frame Relay. Worked cross-functionally with all program stakeholders and assembled and managed numerous project leads and teams including engineering, software development, account teams, product development and marketing, service organizations, support personnel, subcontracts and customers based on required needs and skills to deliver results.

As program/project manager, provided c-level consulting performed needs assessment, contract negotiation, product rollout, contractor management, vendor management, and problem solving and contract compliance. Formulated and represented corporate position in high-impact situations.

Successfully closed contract and financial issues with complex DSL / VSAT contract in New England. Integrated solution into Service Management. Received Verizon Excellence Award.

Directed successful Managed Services deployment and takeover for one of the largest providers of private post-secondary education in North America.

Directed rollout of new Green fiber optic product and team member to develop and refine all methodologies including marketing collateral. Client facility achieved the LEED Platinum rating, the highest awarded in LEED certification.

RSA SECURITY, INC., New York, NY 2000 – 2003

The Security Division of EMC, which provides software and hardware used to protect, monitor, and manage access to computer networks and enterprise software.

East Coast Practice Manager

Recruited to establish start-up of East Coast Professional Services Consulting practice for the former Securant Technologies. Penetrated tough market and directed 10+ consultants nationwide. Responsible for utilization management, training and development of staff and direction of software development. Developed presentations outlining product life cycle and strategies associated with gaining product maturity until the company’s acquisition by RSA Security.

Successfully established and grew venture which was sold for $140M in 2001. Following the acquisition, remained in position at RSA Security to integrate Securant’ s clients and product into RSA Securities product portfolio and services.

Prior Experience:


Executive Director

Directed >200 member team for software development and implementations.


Designed first ever interactive integration of video, voice and data network for distance learning.

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