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Customer Service Machine Operator

Toronto, Ontario, Canada
April 03, 2018

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** ********** ** • Toronto, ON, M*G 2V7 • 647-***-**** •

Extensive driving experience, with 0 accidents, coupled with a safety-first attitude! Re: Driving Opportunities

Dear Hiring Committee,

For the past ten years, I have excelled at working under fast and deadline driven conditions. I am now ready to use my developed skill set as a driver for your organization. Please accept the attached resume as application for this position.

With a valid Class “BZ” class licence, along with experience, I bring an in-depth understanding of customer needs. In other words, I strive to ensure that all customers are satisfied, whether it is delivering items to them or responding to their inquiries. During my career thus far, I have come into contact with diverse clients, and I have confidently developed the ability to establish rapport with all kinds of customers. Furthermore, this extensive customer service experience is parallel to the qualities required to operate one of your vehicles as driving and customer service go hand in hand. If you are looking for a friendly and hard-working driver – one with strong interpersonal, communication and time management skills, please feel free to contact me at 647-***-**** or to schedule an interview. I look forward to hearing from you to discuss how I can be an asset to your team.

Thank you for your time and consideration.


Rakesh Patel


54 Clementine Sq • Toronto, ON, M1G 2V7 • 647-***-**** • Extensive driving experience, with 0 accidents, coupled with a safety-first attitude! DRIVER


• Flawless driving record; adept at navigation; ability to provide on-time deliveries and drive vehicles to transport various materials and passengers

• Well-developed communication, public relations, interpersonal and conflict resolution skills honed through experience in driving role

• Delivers exceptional customer service; providing information to customers while abiding to policies and regulations; ensure customer needs are always met

• High cognitive ability to improve business performance; well-developed verbal, numerical, and abstract reasoning skills; able to retain, organize and apply information

• Proficient with a variety of power and hand tools; personable and energetic; track record of ensuring reliable, safe and prompt service at all times CORE COMPETENCIES

• Driving

• Timeliness

• Procedures

• Team Work

• Safety

• Customer Service

• Compliance

• Repair

• Deliveries

• Maintenance

• Customer Focus

• Documentation


Driver, Bright Transportation, India 2005 - 2006

• Verified invoices are correct; arrived on time at stores; delivered products to multiple locations; responded to their inquiries and maintained positive relations at all times

• Followed instructions of electronic routing device and comply with policies and procedures regarding truck operation, package delivery and customer interaction

• Provided transportation service to customers; operated designated dump trailers/flatbed trailer;

• Ensured correct loading and unloading of vehicles; safely secure cargo for transportation;

• Maintained vehicle and customer records; conducted inspection of pre and post trip PROFESSIONAL EXPERIENCE

Machine Operator (CNC Drill), Metaplast Circuits Lt, Toronto, ON 2016 - Present

• Process jobs in accordance with policies and direction from the supervisor

• Set up drill bits per documentation (drill card)

• Download programs; operate drill machines, ensuring safety at all times

• Perform operator preventive maintenance as required, ensuring work area is kept clean and safe

• Identify and communicate areas for improving quality and output

• Operate and provide support on all machinery; check machinery and ensure it is working

• Clean out machine of material collection and distribution to chip spinning cell

• Support the operation of the equipment tooling sequencing and basic understand production, including lights out operation

• Operate from issued blueprints, verbal and written work instructions to produce qualified parts RAKESH PATEL

Page 2 of 2 • 647-***-**** • Extensive driving experience, with 0 accidents, coupled with a safety-first attitude! OTHER EXPERIENCE

Shipper/Receiver, Nucap Industries Inc., Toronto, ON 2014 - 2016

• Affixed shipping labels on packed cartons identifying shipping information

• Worked closely with the Logistics Manager to review territory alignment (distribution footprint), profitability and efficiencies

• Provided coaching and on the job training to ensure that employees are capable of meeting individual performance goals and are cross trained to maximize their contributions

• to the company and provide backup support when needed.

• Provided way bills (UPS, FEDEX, PUROLATOR, DHL); commercial invoices, certificate of origin, packing slip, end used certificates and all related domestic/international documentation

• Adhered to shipping and receiving policies/procedures, regulatory compliance procedures using

• Performed general physical activities in order to load, unload, sort and move shipments by hand or using material handling equipment

• Verified and kept records on incoming and outgoing shipments and prepares items for shipment; compared identifying information and counts, weighs, or measures items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders

• Unpacked and examined incoming shipments, rejects damaged items, records shortages, and corresponds with shipper to rectify damages and shortages Receiving Clerk, Dynamic Detail Industries, Toronto, ON 2007 - 2011

• Counted, weighed and measured items of incoming shipments in order to verify information against invoices orders, bills of lading or other records

• Assembled cardboard or wooden container or selected preassembled containers; insert items into containers

• Examined and unpacked incoming shipments, record shortages and reject damaged items

• Utilized forklifts to move materials according to proper safety instruction and as directed Front Desk Clerk, Subway Restaurant, Toronto, ON 2006 - 2007

• Greeted customers; processed customer orders and operated cash to process transactions, ensuring high levels of customer service


• Bookkeeping Certificate, Centennial College, Toronto, ON TRAINING

• BZ license, forklift license

• Internet, Microsoft Office, WMS, MS Outlook, RF gun, CPR and Forster certifications

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