Customer Service Data Entry

Calesta A. Tyson ************@*****.*** 7-04-713-****

Workup Specialist – National Marrow Donor Program / Be The Match Registry (Charlotte, NC) 2005-2017

● Scheduled information sessions with potential donors and engaged donors throughout entire Workup process

● Efficiently recruited and on-boarded physical examination sites, coordinated potential donors’ physical examinations, results, and played a key role in declaring donors’ medical suitability as well as eligibility

● Completed all tasks required for bone marrow donation including cultivating relationships with third party vendors and coordinating with Apheresis Centers and Collection Centers across the nation

● Successfully managed blood samples and autologous donations of bone marrow donors

● Effectively verified prescriptions of blood stem cells and bone marrow requests

● Known for prompt communication with key stakeholders, including Transplant Center Case Managers, internal management, filgrastim providers, and potential donors

● Completed required documents well within designated timelines

● Maintained meaningful relationships with bone marrow donors post-donation

● Effectively assessed recovery of donors post bone marrow donation and facilitated donor and recipient communication post bone marrow transplant

Bone Marrow Coordinator – American Red Cross (Charlotte, NC) 1998- 2005

● Coordinated all aspects of managing a potential donor through the donation process

● Performed health history screening to assess potential donors’ emotional and physical wellbeing

● Conducted information sessions, scheduled physical exams, and maintained post-donation follow up with donors using required documents

● Escorted and provided integral support to donors’ family and friends on donation day and assisted with questions and offered comfort to donor during donation process

● Promptly met couriers for bone marrow product and paperwork delivery for transport to Transplant Centers

● Proudly transported bone marrow products to Transplant Centers in hospitals across the country Data Entry Specialist – American Red Cross (Charlotte, NC) 1997- 2005

● Proficient data entry of potential donors’ geographic information and HLA tissue typing that resulted in helping people become potential bone marrow donors for patients with Leukemia Coordinator – Wilmington Domestic Violence Shelter (Wilmington, NC) 1995-1997

● Provided support in clients’ safety

● Managed room and board and distributed clothing for dislocated families

● Coordinated and conducted workshops on resources to aide in the re-building and re-structuring of clients’ lives Sales Associate – Concepts Unlimited Incorporation (Wilmington, NC) 1991-1995

● Supported clients with purchase orders and promotion sales.

● Conducted general office duties, data entry and filing with efficiency Assistant Supervisor – Concepts Unlimited Incorporation (Wilmington, NC) 1986-1991

● Packaged, boxed and shipped products locally and internationally

● Assisted warehouse shipping and receiving functions; maintained delivery records

● Assisted supervisor with delegating duties to a staff of 10 CNA – New Hanover Memorial Hospital (Wilmington, NC) 1980-1985

● Assisted patients with bathing, dressing, and daily activities; changed beds, served and fed patients

● Measured and recorded weights and vital signs; assisted nurses with patient care Miscellaneous Part-Time Employment 1985-1999

● Extensive customer service experience: retail, aerobics instructor, after-hours call service, etc. Education:

● 1981-1982 Business Administration, Incomplete; Cape Fear Community College (Wilmington, NC)

● 1979 Certificate CNA; Cape Fear Community College (Wilmington, NC)

● 1978-1979 Certificate Welding; Southeastern Community College (Whiteville, NC)

● 1977 Graduate; New Hanover High School (Wilmington, NC)

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