Engineer Sales

Aaron Jackson

*** ******* ***** **, ***********, NC 27560 Cell 919-***-****

email **********@*****.*** linkedin https://www.linkedin.com/in/jacksonaaron

Architect System Administrator Systems Analyst

A dedicated driven technical professional with extensive experience in system architecture, administration and support

Years of root cause analysis experience and a proven track record for delivering solutions

Strong hands on working knowledge of Microsoft and DaaS based solutions

Adaptive to the ever-changing “IT World” while remaining grounded

Technical Expertise

Server 0S:

Windows 3.5 - 2016

Virtualization:

VMware ESX(i)4.5 - 6.5; vCenter 5.1 - 6.5; Horizon View 7.x; MS App-V 4.5, VMWare App Volumes; Softtricity SoftGrid; Hyper-V

Software:

MS Exchange 5.5 - 2016; SQL 2000-2012; IIS Server; MS ADFS; Veeam; Backup Exec; Visio; CommVault; MS Project 2003 - 2010; Terminal Services/RDS 2000 - 2012R2; Citrix XenApp 4.5 - 7.6; VMware UEM; VMware; VMWare vRealize Horizon; Lync 2010 - 2016; CommVault; WSUS, Sysinternal Tools; Office 365, AV (Trend Micro, Symantec); Wireshark; N-Central; Solarwinds; Connectwise; NetSuite; Autotask; Outlook 95 - 2016; Office 365; PDQ Deploy

Hardware:

SANs (NetApp, Dell, HP); NAS (Dell, WD, HP, Buffalo); Blade Centers (Dell); Servers (HP, Lenovo, Dell); Routers & Switches (Meraki, Netgear, Dell, Cisco, Juniper); Firewalls (Palo Alto, Meraki, Cisco); DLT/LTO Backup Libraries (Dell, HP, Exabyte, Quantum); UPS (APC, Tripplite, Liebert); Network Printers (Xerox, HP, Canon), WLAN (Meraki, Cisco, Ruckus), thin clients; Load Balancer (NetScaler, Kemp), nVidia GRID solutions 4 - 5

Networking & Services:

AD, DNS, TCP/IP, DHCP, NFS, iSCSI, SMB, CIFS, ADFS, RDP, FTP, LAN, WAN, WLAN, GPO, WSUS, DFS, RDFS, SMTP, ADFS

Clients:

Win XP - 10; XPe, Mac OSx 10.6 - 10.12

Professional Experience

Carolinas IT, Raleigh NC

A customer focused company based in RTP which has achieved many awards over years including: Fast 50, CRN Top 250, and so on. Carolinas IT works in many different areas ranging from Health Care, Government, Biotech, Engineering, Legal, etc. The services offered include Managed Services, Cloud Computing (Public, Private and Hybrid) as well as traditional IT services.

Senior Systems Architect 09/2016 – 2/2018

Responsible for designing and implementing technical solutions for clients. Part of the Pre and Post “Review Team” for SOW Projects. Configured servers, SANs and networking equipment and software to meet client business needs and documenting the solution for ongoing support. Functioned as the lead on larger projects and mentored Jr Engineers. Also provide technical support to the sales staff as needed.

National consolidation of LOB applications from local on premises server to the cloud for Response Team One

Implementation of a collaborative multi-site VMWare VDI nVidia GRID hosting solution within the cloud for +80 seats for J Davis Architects

Exchange 365 online live migration for East Coast Metal Distributors with 200 mailboxes

Architected and implemented a on premise load balanced Exchange 2016 environment

from a 3rd party hosting company for about 250 mailboxes for ScottMadden

Sr. Systems Engineer 02/2012 – 08/2016

Responsible for designing and deploying IT based solutions for varying clients. In large projects acting as the project leader. Escalation resource for Jr. Engineers and Managed Services division. Mentor for Jr Engineers and help desk associates. Documenting client networks and various systems. Periodic technical assistance for the sales.

Deployment of a custom private cloud solution for the mortgage division of Southern Bank and Trust (AMS)

P2V and re-organization of Vilcom and its subsidiaries infrastructure to help improve workflow, streamline the number of system and improve system uptime.

Exchange 2013 design, implementation, and migration for Wayne Memorial Hospital (~2000 Seats)

Re-Architect Terminal Server(RDS) farms for CESI Debt Solutions call centers. Included upgrades to backend storage and VMware infrastructure.

100% Migration into the “Cloud” for Morgan Creek Capital (Exchange Servers, SQL Servers, AD, File/Print and implementation of Citrix Farm)

Office 365 Migration for BioCryst Pharmaceuticals along with system consolidation.

Interim IT Director at Southern Pharmacy. Resolved DR and system stability issues.

TMW Systems, Inc., Chapel Hill, NC

TMW Systems is the industry leader in the transportation and logistics software market. In 2009, TMW Systems founded the Managed Services Team to provide Enterprise Class Cloud Hosting for the Transportation Industry.

Sr. Solutions Architect 08/11 – 2/2012

Responsible for reviewing, expanding, planning and re-defining the vision, design and technical sales of the Managed Services Hosted offering. Worked with various internal teams and external clients to offer technical advise and services in the aspects of design, and implementation of both on premise and hosted TMW Applications.

Audited existing Contracts for issues and irregularities

Developed and reviewed quoting and cost analysis tools

Review and audited potential customer infrastructure for Cloud model transition

Provide quotes to the Sales team for infrastructure hosting

Create and manage projects for customer onboarding

Levered and managed existing customers and prospective customers to continue growth trajectory

Sr. Systems Administrator Lead 05/10– 08/11

Key player on a team, responsible for operating and monitoring all aspects of Managed Services; including hardware, software, virtualization, networks, databases and security components. Interfaced with clients during all phases of implementations and operations to provide the customer a solid understanding of the status and health of their hosted services; duties also included assisting various support teams within TMW when dealing with possible infrastructure and performance issues for clients running TMW application on premise. Contributed to several different consulting projects for on premise customers of TMW Systems.

Deployed SharePoint and customized for Internal Documentation, Client Portals, Wiki, etc…

Deployed Change Management Process

Performed Business/Cost Analysis for Deploying Multi-Tenant Exchange Hosting

Develop Project Templates for on-boarding new clients

blue dog Network, New Brunswick, NJ/Wilmington, NC

blue dog Network (bdN) was one of the first to be a complete “Cloud Based Desk top Hosting Solution” AKA DaaS for Small to Midsize Businesses. bdN’s approach was to use an isolated shared environment instead of a traditional dedicated server environment. Typical cost savings ranged between 15-35% over tradition IT solutions.

Chief Architect/Engineer 9/05-5/10

Architected and managed a homogenous Microsoft Cloud Hosted Environment. Oversaw IT Staff, Developed Best Practices, Training Guides, Migration Documents, Trouble Shooting Guides and DR Plans. Conducted onsite visits to key clients for Presales Qualifications, Migrations and End User Satisfaction follow-ups. Responsible for day-to-day engineering and troubleshooting escalation issues.

Architected two major releases/versions of bdN’s “End-2-End” Cloud based computing solution (terminal servers/RDS, email, data storage (FS and SQL), application streaming (AppV), etc)

Developed criteria for selecting “best of breed” from IT vendors and service providers; preformed “Bake Offs” (built out of actual test beds to measure performance and effectiveness of competing products)

Implemented and managed a ticketing system to improve the responsiveness and accuracy of the of the support team as well as providing an audit trail and accountability.

The final go to person to solve all support and technical issues, both internally and externally.

Microsoft, Redmond, WA

A multi-billion-dollar technology company based in Redmond, WA with an employment base of over 75,000+ people. Microsoft is one of the leading providers of Operating Systems, Consulting, Hardware, Desktops and Server Applications.

Systems Engineer, ITG/OTG 02/02-08/04

Architected and supported File Shares, MyDocs Servers and Share Point for Microsoft’s corporate campus which serviced approximately 60,000 end users. Developed “Deployment Guides”, “Spec Build Sheets”, and “Troubleshooting Guides”. Worked with product groups to develop and refine MS software and offerings. Assisted in support to end-users and help desk; occasionally advised external customers on the Best Practices via technical air lifts and conferences and trained other engineers and held desk staff.

Spearheaded the development of DFS and Quota management (Part of the Windows 2003 R2 release).

Developed ROI and TCO documents for external consumption.

Improved Microsoft's internal ROI by consolidating 43 DAS file servers to a single 4 Node Cluster at the corporate campus.

Lab Manager, ITG 07/00-02/02

Managed a test lab for testing software before it was deployed into production. Assisted in installs and setups of systems and services. Managed and trained an assistant.

Spec’d out and developed a client bed to generate a test load that mimicked 25,000 users using 25 desktop systems.

Became a platform that other teams modeled their labs after for testing or they requested access to ours.

Defined and developed a tracking system for checking out hardware and resources.

Built a complete test bed that mimicked Microsoft internal production environment (Multi forest/domain/sites, latency generators, pbx bridge heads, vlans, SANs and so on).

Software Test Engineer, Windows Datacenter Server 11/99-07/00

An Exchange Test Lead for a team dedicated to working with fortune 50 companies in demonstrating the advantages of Windows 2000 Datacenter Server.

Created test plans/cases tailored specifically for Microsoft Windows Datacenter 2000 server and Exchange 2000 with a focus on migrations and airlifts.

Meet with Clients to demonstrate the advantage of using clustering with Windows Datacenter 2000 in their environment.

Assisted in the designing and implementing a test lab to replicate several different and diverse Fortune 50 environments.

Professional Studies

VMware

Install, Configure, Manage V5.5

Project Management Classes:

Project Management Framework (PM101)

Project Management of MS IT

Work Breakdown Structure (PM210)

Risk Management (PM220)

Misc. Classes:

MS Project 2003: Basics

Manager Talks: Effective Delegation

Peer Mentoring

Strategic Thinking

Write and Speak Confidently

Presentation Skills

SQL Classes:

Writing SQL Queries

SQL 2000 High Availability

SQL Server 2000 System Administration

Volunteering

LuminousSTREAM, Executive Board Member & Mentor/Coach 1/18 - Present

Founded a non-profit organization to help expose students to STREAM (Science Technology Robotics Engineering Art Mathematics) with focus at Elementary and Middle School Girls.

Girl Scouts, Volunteer 10/16-present

Awards

NJTC Tech Award

One of a Three Part Management Team that was awarded the “Best Management Team Award" by the NJTC in 2007

References

Professional and Personal references available upon request

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