Manager Case

SUSAN BATTERSBY SWITZER

* ********* **** ********, ** 02920 401-***-**** *************@*****.***

Key Strengths

Highly organized and detailed professional with over five years of experience in relationship building, advocating, coaching, assessing, and interviewing clients from diverse backgrounds in order to define individual needs, and to assemble personal histories. Friendly, organized, and adaptable to new concepts, situations, and ideas. Continuously evolving experiences and knowledge.

Education

Master of Science, Human Resources, Southern New Hampshire University, 2017

Bachelor of Arts, Psychology, Rhode Island College, 2012

Proficiencies

Interviewing

Research

Coaching

Retail Experience

Scheduling

Paperwork - Metrics

Strong Written Communication Ability

Strong Verbal Communication Skills

Seasoned Supervisor

Professional Experience

Hospital Liaison/ Community Psychiatric Case Manager Oct ‘15 – Present

The Kent Center (Warwick, RI)

Interviewed and assessed clients daily for changes in needs, provided timely written notes of interactions, and researched avenues to meet and support client’s on going needs.

Provided practical and side by side support to clients to obtain and access daily necessitates of life (i.e. food, housing, medical care, medical insurance/Medicaid)

Tracked client’s compliance with treatment, and coached clients to increase adherence to treatment regimen.

Community Psychiatric Case Manager Hospital Liaison Nov ‘14 – Oct ‘15

Gateway Health Care (Pawtucket, RI)

Acted as liaison between staff, clients, and hospitals to coordinate inpatient treatment and discharge plans, lowering hospitalization visits by 10%.

Developed on going working relationships with other community agencies.

Support Services for Veterans Family Case Manager Apr ‘14 Oct ‘14

Veterans Inc. (Pawtucket, RI)

Trained over 10 clients per week on how to reintegrate into society by providing social and soft skill training.

Assessed potential clients for appropriateness for services.

Community Based Case Manager Nov ‘13 – Apr ‘14

Arbour Counseling Service (Fall River, MA)

Developed and implemented individualized treatment plans designed to support clients in developing skills.

Visual Sales/Logistics Supervisor Oct ’07-Jan‘10

Borders Bookstore (Cranston, RI)

Provided support to staff and customers in role of Manager on Duty, including managing shifts, monitoring productively, and running payroll reports.

Executed daily, weekly and monthly scheduled visual presentations of product.

Target Team Leader/Supervisor Sept’03-Oct ‘07

Target (Warwick, RI)

Trained and coached newer Target staff by educating and developing them to the standards of Target, Corp.

Wrote yearly evaluations on staff member’s performance.

Motivated and lead hourly staff to maximize profitability, consistent performance.

Supported Leader on Duty (salaried manager) in running the sales floor, managed out of stocks within departments, and assisted customers in meeting their needs.

United States Air Force Mar ‘97 – ‘01

Honorable Discharge

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