Customer Service Representative

Professional Summary

Skills

Work History

Education

DONNA OLSON

**** ******* ** *** #***, Rockford, IL 61103 (H) 815-***-**** (C) 815-***-**** *******@*******.***

Trustworthy Teller who enjoys working in a customer-focused work environment. Offers strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude. Quick learner

Proficient in cash management

Strategic sales knowledge

Credit card processing

Extremely organized

Exceptional communication skills

Customer Service Representative 04/2012 to 04/2017 BMO HARRIS BANK/Retired – Rockford, IL

Accountable for delivering superior customer service that defines a great customer experience. Count and package currency and coin quickly and accurately. Balance cash drawer nightly.

Always accurate with balancing.

Identify customer needs and match needs with appropriate product or service. Meet or exceed all personal referral goals as defined. Consistently in the top 10% of the company.

Identify risks associated with regulatory compliance. Answer phone lines when necessary.

Customer Service Rep 06/2006 to 02/2012

PNC Bank – Rockford, IL

Worked with customers on a daily basis, meeting their banking needs and either answering or referring their financial questions to the appropriate individuals.Accepted and processed customer deposits and loan payments Responded to customer inquires regarding account balances Maintained and balanced a cash drawer daily. Accurate with balancing Secured the financial institution nightly. Customer Service Rep 07/2006 to 03/2012

National City Bank – Rockford, IL

Same duties as PNC, In July National City was acquired by PNC. Cashier 05/2003 to 10/2004

Rockford, Il

Ran transactions for customers.

Handled cash and credit transactions.

Balanced accurately daily.

Stocked shelves.

High School Diploma:

Hononegah Community High School/Auburn High School - Rockton, IL/Rockford, IL

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