Customer Service Administrative Assistant

CHRISTINA TAPIA

**** ******* **** **** ******, Georgia 30019 770-***-**** ********.*****@*****.***

OBJECTIVE: To join an organization and become a contributing team member, utilizing my education, business

experience and exceptional leadership qualities. A professional with superior interpersonal abilities who interacts well with

diverse personalities. A strong leader who possesses excellent written and communication skills. An advocate of the team

concept who understands the importance of increasing revenue through productivity and providing excellence in service.

SUMMARY OF QUALIFICATIONS:

Creative with exceptional ability to motivate

Superior analytical skills

Vast Knowledge of mortgage underwriting, title

and appraisal review and analysis

Fast, accurate, reliable and punctual

Proficient project management skills

Effective in fast paced environment

Proficient interpersonal abilities – fostering relationships and team concept directive

Excellent written and oral communication skills

SKILLS: Internet, MS Excel, MS Power Point, MS Word, Outlook and all company platforms

EXPERIENCE:

Freedom Mortgage Corp Mount Laurel, NJ October 2011 - Present

Internal Auditor, Promoted to VA Remote Underwriter -

Provides superior support for credit assessment, risk analysis and compliance review of residential loans.

Review financial statements, credit reports and applicable ratios and examining transactions to ensure accuracy.

Reduced turnaround time from a 72-hour turn-time to 24-hour turn-time for loan statusing.

Collect and analyze performance data from the previous day and create work flow reports.

Train and interact with new hires and processors to ensure they know and comply with all guidelines and procedures.

Apply leadership and analytical skills to execute company and personal goals.

Improved department efficiency by 40% through the development of smart sheets that managed all aspects of the loan review.

Achieved 100% quality with no audit findings from Quality Control.

SunTrust Bank Richmond, VA December 2008 – July 2011

Loss Mitigation Specialist

Provide analysis of the mortgage industry, including current market trends, collateral environment, national financial programs, foreclosure process, collection and debt, interest rates that cause positive/negative economic impact.

Managed day –to day loss mitigation team.

Assist with risk management operations, implementation of proper protocol in daily business practices.

Provided unsurpassed level of excellence and customer service to the client and company.

Franklin Credit Management, Corp Jersey City, NJ May 2005- August 2007

Loss Mitigation Manager

Managed and supervised a team of 22 loss mitigation representatives, mitigation specialist and account analysis.

Supervised and monitored re-verification of credit loan documents.

Conducted investigation of cases involving potential mortgage misrepresentation and or/fraud

Assisted with risk management operations and enforcing practical operation procedures with other departments that coincide

with the loss mitigation department.

EDUCATION:

ITT Technical Institute-Duluth, GA- Associate Degree, Forensic Science and Cybercrime

Mortgage Bankers Association of America (MBAA)

Certificate: Residential Underwriting

Certificate: Conventional Loan Processing, Loss Mitigation and Fraud Prevention

Bergen Academy of Technology and Science, Graduate -Diploma SQL Certification – Robust IT

REFERENCES: Furnished upon request

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