Fleura Ariano, CSM, B.S Engineering

Cell: 818-***-**** ac40hi@r.postjobfree.com Tarzana,, CA LinkedIn URL

A business & customer-focused hands-on Technology Program Manager, Leader, I excel at owning development, delivery, communication of roadmaps, managing projects within a larger program. In collaboration with the Technical Architects, I mitigate project risks, have proven track record of capability to create order out of chaos, have strong problem-solving skills that think out of the box, and generate creative solutions. An effective people, process manager who drive change within the team to adopt Lean principles, Agile best practices with the ability to guide a group towards agreed upon goals.

Skill Area

Software Development Life Cycle (SDLC)

CORE Methodology + Governance

Project Portfolio Management

Asset & Inventory Management

Systems Engineering

Infrastructure Technology Built & Expansion

Systems Migration/Integration/Relocation

Navision ERP systems Implementation

DevOps+ Cloud system + Amazon Web Services

Information Security+ Security Policy

Translate technical concepts into non-technical terms

Change Management

ITIL + ITSM Best Practice Framework

People Development + Coaching

Government Regulatory /DoD, DFARs

Compliance: PCI Sox, SSAE 16

Product Management

Diligent and Detail Oriented

Agile Methodologies

Cross-Functional & Global Supervision

Client Relations & Presentations

Business Systems Strategy & Planning

Domestic & International Trade

Contract Negotiation & Performance

IT Project Lifecycle:

Requirements Analysis

ROI Analysis

Risk management

Project Conception & Definition

Project planning, Scheduling & Execution

Testing/Failover/QA/Rollout/Support

Professional Experience

PXP Media, Sr. Technical Program & Project Manager/ Scrum Master, 9/2017-Present

Manage multiple projects in Mobile, Content Marketing, Digital Intelligence, Human Resources, Influencer Marketing and responsible for the entire project life cycle, fulfilling the projects & achieving its deliverable.

Overseeing in-house project requirements are met, design reviews are held, budgets/timelines/priorities are respected, documentation is maintained, and final hand-offs with training are performed.

Scrum Master, for Sprint Project’s planning, initialization, resources, daily scrum stand up, sprint review, sprint retrospective meetings

Articulate project requirements to development team & design engineers.

Providing direction to resources, monitors development efforts, assemble key project deliverables, report project status, and raise awareness on issues requiring escalation.

Facilitating communication & problem solving support across cross-functional teams/departments & provide information efficiently to all management levels on outstanding issues, project activities, & progress.

Managing the overall project budget inclusive of labor expenses, capital costs, and budget forecasting to ensure keeping budget variances within tolerance

Ticketmaster Entertainment/Live Nation Entertainment, (LYV @ NYSE)

Program Manager & Scrum Master (Software, Infrastructure and Operations), 02/2015-05/2017

Manager, North American Data Centers, 06/2011-02/2015

Manager, Data Centers Operations Logistics, 06/2008-06/2011

At North America Data Centers and Global network services, we supported all corporate, e-commerce, and venue voice and data network technologies for all four of Live Nation's primary divisions: Concerts, Ticketing, Sponsorship/Advertising, and Artist Nation.

As program manager and SME for IT infrastructure & Cloud Migration projects, a member of the technical Leadership team, I was responsible for overall management of all class type projects throughout its lifecycle, including multiple global business units, initiation, planning, budgeting, organizing, scheduling, and tracking for small to large projects, with limited or no supervisory.

As Manager of North America Data Centers Operation, I managed 4 x N+, 24/7/365 mission critical data center’s operation, remotely supervised a staff of 12, all infrastructure related projects, budget forecasting, Capex, Opex, purchasing, vendor & client relationship, capacity, power and space planning, hardware upgrades, installation, logistics, Import &, Export compliance, offsite tape management, change control, inventory ( In-Production, onsite and offsite inventory), RMA, data center security, PCI & Sox compliance and documentation. Developed & managed coordination of critical disaster recovery procedures directly impacting the stability of DCOps. And was responsible for data center networks, routing, switching, firewalls and site to site connectivity. Some server and network hardware included Sun, IBM, HP, Dell, and Cisco routers/switches, Foundry, Netapp and Teradata

Scrum Master, for Sprint Project’s planning, initialization, resources, daily scrum stand up, sprint review, sprint retrospective meetings & provided Lean practice training & coaching to engineering team.

As Operations Logistics Manager, I gathered &validated business objective, requirements, interdependencies & potential risks, in collaboration with Finance department developed fixed asset management process for EOL hardware. Took initiative and implemented Asset Management System for 4 globally located data centers and barcoded 25,000 hardware, resulted in 95% reduction of incidents & mistakes caused by human errors and 25% reduction in labor cost.

In collaboration with Product &Technical leaders planned, created charters & P.O.V (Proof of Values).

Designed & created dashboard in Jira & Confluence for both Global Networking and Data Center’s & multiple reports to measure and meet key operational metrics for Epics, Incidents, Issues, Projects, resources, cost & Capacity planning, Time to First Respond, Time to Resolution to ensure meeting the business unit’s SLA (Service Level Agreement) which improved managing 3500 ticket queue and resolving business issues by 75% & all service incidents & requests were resolved promptly.

Achievement Highlights

Managed a Fortune 500 company’s North America Data Centers operation with annual budget of $28 million which consisted of various custom built and off-the-shelf applications, operating on a variety of platforms including Linux systems, Oracle Databases, Enterprise Networking & other major technologies.

Nominated by Bureau of Industry & Security to White House Technical Advisory Committee

Received multiple bonuses, ‘Rock Star Awards” and continuously recognized for outstanding leadership, excellent customer service, project results and building productive teams in different departments, despite organizational problems such as re-engineering, downsizing, and internal conflict.

Led teams globally & across broad technical, financial & business disciplines, focused teams on business objectives & tracked progress to ensure project milestones were completed on time, on budget & with the desired results.

Created and enforced policies, procedures, security and implemented Industry standards & best practices .

Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.

Researched & selected specific vendors for automated asset management system resulting in reduced operational costs and more efficient operations.

Successfully completed 8 data center’s migration, consolidation, relocation, built out and closure globally including moving to AWS (Amazon Web Services) with over $1 mil saving in logistics costs.

Drove the high-quality completion of systems engineering, software/database development and enterprise wide implementation projects for major clients including:

oAmerican express

oCastar

oUnited food

oDHX

oConverse

oSOL REPULIC

oElement

oBYG3

o4Over

Early Career

Specialists in Custom Software, Inc., Tech Project Manager/ Engineer, 2006-2008

I managed multiple Microsoft Navision ERP system implementations with project value of over $2 million and all aspects of project life cycle including IT build, work orders, resources allocations to transactional walk through, quality approval, user acceptance, training & system roll out.

Smart and Final, Corporate Traffic Manager, 2005-2006

I managed department’s daily operation with staff of 5 including hiring, training, budget, logistics, inbound & outbound movement from variety of suppliers to the multiple distribution facilities.

Zebra Technologies Inc, Manager/Acting Director of Global EXIM, Logistics & Compliance, 2001-2005

I managed daily operation with 26 employees for multi business unit including budgeting, on-time delivery, quality control, order fulfillment’s committee, FG inventory of $50 million, designed & implemented Export/Import Compliance Management System & Automated Prohibited Party Screening.

Alcatel-Lucent Enterprise, Manager Export/ Import & Corporate Compliance, 1998- 2001

I managed daily operation with 6 direct report, annual operation budget of $10 million & import of 3000 entries per year. Designed & implemented “Export Management System”, “Import compliance”, “Export licensing” procedures & conducted compliance training to all levels of employees.

Causes/Affiliations

Penny Lane Centers, Board Director Member of Development board, Jan 2017- Present

A non-profit organization with annual budget of $70 million

AFCOM, Board director Vice President of Operation Southern California Chapter, 2011-2014

A non-profit leading association for data center professionals.

Proficient with:

Microsoft Office suite

Jira, Kanban

Rally

Confluence, SharePoint

Rack wise, Nlyte

Oracle, BAAN

Trello

SAP & SRM

GLS (Syntra)

Office 365

Slack, Blue jean, WebEx

Microsoft Navision

Slack

Education & Credential

Bachelor of Science Engineering

Certified Scrum Master (Agile Alliance)

Certified Microsoft Navision Financials

Project Management Professional (training)

Certified AWS Technical Essentials

Switching, Routing & Networking Expert

Managerial & Leadership Skills for Women (D &B Corporation Foundation

Time Management Training (Alcatel)

Policy-Based Management: Design & Implementation (Alcatel)

SRM Certified

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