Customer Service Data

PROFESSIONAL SUMMARY

Seeking to leverage my experience in customer service, IT troubleshooting, ArcGIS and Surveying to excel in a technical field that provides solutions to customers. Motivated, enthusiastic employee with a strong customer service skill set, ability to manage others, and a desire to succeed in my career path. Passionate about learning new skills to reach my full professional potential through training, mentoring, and new experiences.

EXPERIENCE

Survey Party Chief, S&V Surveying

Spring, TX. Oct. 2017 – Present

Manage survey crew to work as a team and complete daily tasks efficiently.

Provide an estimate of completion time for each assigned job.

Work with construction contractors to provide details for benchmarks for elevations.

Collect data using GPS and other devices for data collection to be used in the creation of topographic surveys.

Calculate points to lay out roads, buildings, ditches, storm, and sanitary sewers.

Upkeep of equipment, reporting of any problems

Making detailed drawings and notes to include with data to be processed and reported.

Maintaining maintenance logs for equipment and vehicles

Survey Party Chief, LJA Engineering

Houston, TX. Mar. 2017 – Oct. 2017

Manage survey crew to work as a team and complete daily tasks efficiently.

Provide an estimate of completion time for each assigned job.

Work with construction contractors to provide details for benchmarks for elevations.

Collect data using GPS and other devices for data collection to be used in the creation of topographic surveys.

Calculate points to lay out roads, buildings, ditches, storm, and sanitary sewers.

Upkeep of equipment, reporting of any problems

Making detailed drawings and notes to include with data to be processed and reported.

Maintaining maintenance logs for equipment and vehicles

Survey Instrument Technician, LJA Engineering

Houston, TX. Mar. 2013 – 2017

Collection of data such as elevation, angle, rod height, instrument height and distance.

Troubleshoot and educate other employees on the various uses of the data collection devices and software used in the field daily.

Increase performance of data collection devices by doing routine maintenance/cleaning.

Allow for the transfer of files from the field to the office through cellular or Wi-Fi connection from data collection devices

Instrument Man, LSI (Acquired by LJA Engineering)

Pasadena, TX. Jan 2012 – May 2012

Collect field data for use in the design, layout, and construction of buildings, roads, and underground utilities in new or existing subdivisions.

Inventory of items needed in the day to day functioning of a survey crew such as paint, iron rods, flagging, and various other pieces of equipment

Jr. Admin, Hostgator.com

Houston, TX. Mar. 2011 – Dec 2011

Create new accounts on the server so that customers could upload their websites.

Assisting with the transfer of files from previous webhost to Hostgator.

Creating email addresses and teaching the customer how to use cPanel to create the email themselves.

Adjusting DNS zone records so that customers can host email elsewhere and host the main website with Hostgator.

Service Technician, Fry's Electronics

Webster, TX. Mar 2010 – Oct 2010

Worked with the customers direct to troubleshoot and diagnose concerns to resolve their computer issues

Backup, restore, and recovery of lost data as well as virus removal.

Repair and replacement of desktop and laptop hardware such as hard drives, keyboards and LCD screens.

Vendor Rep, Marketstar.com

Pasadena, TX. Jan. 2010 – Present (Seasonal Contractor)

Demonstrating various electronic devices from vendors at in-store locations.

Training store associates in the use, features, and benefits of these devices so that they are better equipped to inform their customers about the products being demonstrated

Jr Party Chief, E. Riley Surveying

Houston, TX. Mar. 2006 – Dec 2010

Collect data for use in the design construction and building of subdivisions

Collect data for legal matters concerning title agreements, property boundaries, and placement of utilities.

Use the latest Leica Viva total station as well as GPS equipment

IT Support, E. Riley Surveying

Setup and maintenance of the internal network.

EDUCATION

Lone Star College

Cypress, TX 2016 to Present

Currently studying to complete an associate of science for Geographic Information Systems. Specializing in the use of ArcGIS software.

Houston Community College

Houston, TX 2004 – 2006

Studied computer science with a focus in computer programming.

Sam Rayburn High School

Pasadena, TX 1995 – 1997

Graduated from Sam Rayburn with an advanced placement diploma and 3.5 GPA. Attended the L.P. Card skill center for their class in computer programming.

SKILLS

CompTIA A+ certified

NSPS CST level 1 certified

Proficient with all Microsoft Operating systems including Windows 10

Proficient with Linux based Operating systems such as RedHat, CentOS, and Ubuntu

Intermediate knowledge of various programming languages including, Qbasic, Visual Basic, C++, Visual C++, HTML, and PHP

Proficient with ADB and Fastboot for troubleshooting and flashing Android devices.

Proficient with Trimble TSC3 data collectors and Trimble GPS

Proficient with Leica Viva robotic total station and GPS

Proficient with MS Office, Excel, Word, PowerPoint and Access

Proficient with ESRI ArcGIS and ArcGIS pro

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