IT Technician

Oswaldo Icaza

**** ********* **. **** *****, FL *3467 *******.*****@*****.*** 561-***-****

OBJECTIVE

To obtain a position where I can develop and apply my skills in the IT field to contribute to the company’s success.

EDUCATION

PC Professor, West Palm Beach FL Expected April 2018

A+, N+ Certifications

Florida Atlantic University, Boca Raton FL August 2017

B.B.A. Major: Management Information Systems.

Concentration: Information Security. FAU GPA: 3.59

Palm Beach State College, Lake Worth FL August 2013

AS, Networking Administrator. Honor student, 3.63 GPA

Palm Beach State College, Lake Worth FL May 2013

AA, Business Management. Honor student, 3.75 GPA

EXPERIENCE

IT Technician (November 2012-Present)

Self-employed, Palm Beach County Area

Troubleshoot systems and work with customers to determine needs. Perform computer repairs, as well as operating system installations, upgrades, virus removal and back-ups. Install and repair wireless network connections

Vision Group Holdings (May to August 2016)

Help Desk Specialist Intern, West Palm Beach FL

Troubleshoot systems, creation and deployment of windows OS images, software and hardware installation, interact with co-workers and customers to understand computer issues.

Technician II (September 2013- November 2014)

Comcast, West Palm Beach FL

Participate in and oversee the installation, inspection, maintenance and repair of cable television and Internet services in clients’ homes. Provided quality customer service.

Waiter (2004-2012)

Il Bellagio Restaurant, West Palm Beach FL

Build positive relationships with clients to better identify their needs. Provide excellent customer service. Became one of the top selling waiters of the restaurant.

SKILLS SUMMARY

Bilingual (English/Spanish)

Microsoft Office (Excel, Word, Outlook, Access, and PowerPoint)

Experienced in supporting users remotely

Good understanding of Active Directory

Good understanding of mobile devices (Apple and Android) and applications

Educated in Oracle database and programming languages (C++ and Java)

Experienced in installation of wireless networks

Demonstrated experience of troubleshooting hardware and software problems

Experienced in setting up computer equipment and operating systems

Detail-oriented with ability to multi-task and quickly learn new concepts

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