IT Business Analyst

NAMRATA DEY

Email: ***********@*****.***

Phone: 801-***-****

SUMMARY

Business Analyst professional with 4+ years of relevant experience in healthcare and financial services domain, with projects related to (not limited to) maintaining customer history and data, auditing healthcare provider data, building member/provider relation and analyzing credit history of customers. Self-motivated, detail oriented, strong leadership qualities, ability to work collaboratively with strong commitment to achieve business goals. Fast learner with excellent communication and interpersonal skills and an indomitable desire to make an impact while achieving growth and excellence in the professional world.

SKILLS & TECHNOLOGIES

Requirement Management

Visual Studio Team Services (VSTS), TestTrack, RequisitePro, Team Foundation Server, Wireframes

Business Modeling

UML

MS Tools

MS Office 2010/2012, SQL Server 2008/2012, Visual Studio 2010/2012, SharePoint, Visio

Programming Languages

SQL, HTML, XML, CSS

Project Management

SDLC, Agile SCRUM, Workfront

Skills

Business Requirement Document (BRD), Functional Requirement Document (FRD), Project Scope, User Acceptance Testing, Project Management.

Soft Skills

Proactive communicator, effective listener and perform detailed analysis.

WORK EXPERIENCE

Superior HealthPlan

IT Business Analyst Nov 2015 – Till Date

•Manage (from inception to deployment) several major internal applications for the company.

•Formulate project proposal and project scope.

•Perform GAP Analysis to understand the ‘as-is’ and ‘to-be’ systems and understand the ROI (Return on Investment) for the proposed application.

•Participate in Agile SCRUM activities such as stand-up meetings, sprint planning.

•Gather requirements from clients through exhaustive interview – question answer sessions, meetings and workshops and document them formally as BRD (Business Requirement Document) and tech requirements document for the development team.

•Define requirements through Use cases and work flow (using VISIO tool) understanding the core of the process. Keep track of the requirements though traceability matrix (RequisitePro).

•Efficient in using proprietary tools for planning, analysis, documentation and communication like RequisitePro, Workfront, and Visio.

•Schedule and track progress of development team throughout the project (using VSTS, burndown chart etc.).

•Use VSTS (Visual Studio Team Services) to create and manage the progress of Product backlog items.

•Work with SQL and Office Tools to create business requested data / reports.

•Follow up on change requests through ‘Change management’ process, analyzing the requests with its success rate, ROI and its impact on resources involved with the scope creep.

•Work closely with QA team in writing out the Test cases and perform UAT (user acceptance testing) before releasing the final application. Track issues/bugs via VSTS.

•Analyze issues and help development team in designing/implementing and testing issues.

•Efficiently manage all cross functional teams and serve as a liaison between the business and development team to meet project requirements.

Technology: SQL Server 2012, Visual Studio 2012, Visual Studio Team Services (VSTS), Agile SCRUM, SharePoint, MS Office 2012, Visio, Workfront, RequisitePro, Wireframes.

ConsultAdd Inc. (Contractor for Cognosante, LLC)

EDI Analyst Feb 2015 – Aug 2015

•Troubleshot and resolved errors in 834 transactions for health insurance exchanges and performed root cause analysis.

•Provided content to and for collaboration with training staff on training stakeholders on the transactions and the reconciliation process.

•Analyzed discrepancies in the eligibility reconciliation process for multiple stakeholders and continuous process improvement of the reconciliation process.

•Performed testing and thoroughly documented issues.

•Worked with technical team to resolve identified issues in a timely manner.

•Reviewed documented training material for accuracy and assist in end user training and support.

Technology: SQL Server 2008, MS Excel, MS Visio, SharePoint, MS Office 2010

Anjaneyap Global Inc. (Contractor for Equifax Inc.)

Junior Business Analyst Aug 2013 – Feb 2015

•Managed projects starting from gathering requirements, eliciting user stories, documentation, testing and finally release planning through sprints.

•Conducted workshops, assisted in creating product backlog, Sprint backlog, Sprint burn-down chart in the AGILE environment

•Gathered business requirements by driving user-group meetings and conducting JAD (Joint Application Development) sessions. Held review meeting for further requirement clarification.

•Created FRD (Functional Requirement Document) and BRD (Business Requirement Document) which were signed off after detailed walk through of the scope of the project by the project stakeholders.

•Documented the product requirements through multiple Use Cases. Also presented key requirements through UML diagrams like use case and activity diagrams that provided detailed explanation of system process flow and results.

•Coordinated work plans between project manager and client using Microsoft Project. Worked as liaison in between the development team and the business client to meet project requirements. Scheduled and tracked progress of team members throughout the project.

•Worked with the database administrators for fast verification of results using self-formulated SQL Queries.

•Hands on knowledge in formulating ad-hoc MS-SQL queries for analyzing datasets.

•Hands on knowledge with MS-Excel for analyzing data, using v-look up, h-look up and pivots.

•Created Test plans with traceability to requirements using test management tool (HP-Quality Center) and by analyzing the requirements and design documents provided by the client.

•Maintained a document for capturing and reporting defects identified during UAT (User Acceptance Testing), capturing the severity, status, date reported/fixed and problem description.

•Conducted weekly review meetings with development team regarding the test plans, test cases, and reported the defects found (as prioritized).

•Managed several cross functional teams with the workplace.

Technology: SQL Server 2008, Team Foundation Server (TFS), TestTrack, Visual Studio 2010, MS Office 2010, Visio, SharePoint

Polevault Media (Internship)

Frontend Web Developer May 2013 – Aug 2013

•Worked as a front-end web developer on internal projects of the company, focusing on front-end designing with hand coded HTML and CSS. My work also involved debugging and maintaining websites.

Technology: HTML, CSS, JavaScript, Adobe Photoshop, WORDPRESS

EDUCATION

M.S. - Computer Science (Information Science Track) 2011 - 2013

University of Utah, Salt Lake City, Utah, (USA), GPA: 3.605/4

M.Sc. - Integrated Development and Management 2007 - 2009

Ramakrishna Mission Vivekananda University (India), GPA: 8.06/10

Honors: University wide rank 2 in Master’s program

B.Sc. - Economics and Mathematics 2004 - 2007

Vidyasagar University (India)

Honors: University wide rank 5 (in a class of 375) in Bachelors program

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