Oleg Sayenko

Parma, OH

ac3znd@r.postjobfree.com

+1-216-***-****

- Ability to troubleshoot, diagnose and solve problems

- Investigate customer issues and help find appropriate solutions

- Possess a positive customer relationship management focus

- Can be both team and stand alone specialist

- Understanding of varying versions of Microsoft Windows, Active Directory, MS Exchange and Group Policy

- Excellent organizational, communication and interpersonal skills

- High-level customer service skills

- Familiarity with network-based PC Operating System deployment over multiple platforms as well as thin client environment

- The ability to relay technical information and instruction to client representatives who possess varying ranges of technical knowledge and background

- Ability to carry items weighing up to 50 pounds

- Experience working in a technical support environment

- Ability to diagnose and accurately report networking problems

- Accept for evening and weekend work

I worked in Kiev OTP bank few years, all documentation, speaking and communication there were in English only. My work experience allows me to not only quickly delve into the essence of the problem or tasks, but also to see pitfalls. Computers are not a job for me. This is my vocation, this is my hobby, this is what I enjoy. And if you can give me the opportunity to be in this field of activity, you will have the most loyal and responsible employee. P.s. All of the above tasks and skills are a small part of what I was doing. Authorized to work in the US for any employer

Work Experience

System Administrator (remote work)

Listech - Moscow, Volochaevskaya 12a, 111033

September 2011 to Present

Network and Computer Systems Administrator, Programmer, Database Administrator.

- remote customer support (2nd and 3rd line)

- install and administer helpdesk

- install monitoring system on rrd/cacti (snmp) base

- VBS+wmi scripts

- programming of client-server architecture software using Delphi

- install and support specialized software for x-ray (like Kodak, Romexis - 3d xray images)

- sql queries and database entries recovery/fix

- debian server support at VDS_hosting

- install and support wiki for internal use

- install products to plan and organize work. Among them Citrix, MS project, addons to OTRS

- all versions of MS Windows: XP, Seven, 2003 R2, 2008 R2, 8, 8.1, 2012 R2, 2016. Desktop and server versions. Both real and virtual

Since May I have been working remotely

System Administrator

OTP-bank - Zhylianska St, 43, Kiev, Ukraine, 01033 May 2008 to August 2011

Systems Administrator, Systems Engineer, Programmer - 1st year Head of automation department (sector) for a remaining time

- Organization of work of computer and office equipment in the corporate network

- Technical and information support of users

- Operating the active directory

- Handling DHCP

- Organization of user workstations

- Integration of new software

- Automation of software installation

- Automation of installation of peripheral equipment.

- Writing scripts on VBS

- Group Policy Operation

- Support of specialized software for tax/treasury/reports/securities departments

- All versions of MS windows: XP, Vista, Seven, 2003 R2, 2008, 2008 R2 System Administrator

private company "Reanimator" - Ivan Maidanskyi St, Kolomyia, Ukraine, 78200 July 2007 to April 2008

Systems Administrator, Systems Engineer, Database Administrator.

- Laying and maintenance of small and medium-sized local networks.

- Configure servers on the platform Windows server 2000/2003, Linux.

- Design and configuration of monitoring systems based on rrdTools / cacti

- Organization of group security policies at enterprises.

- Automation of employee time management, administration of HelpDesk based on otrs.

- Installation and maintenance of accounting software, based on the client-server mechanism. Training of personnel to work with software, a round-the-clock consultation. Develop instructions for users of any level of computer skills.

- Search for shortcomings and their elimination in existing networks. Improving and improving the reliability of work organization.

- Planning and control of the audit. Providing full reporting on the operation of the enterprise based on our monitoring data.

- Design and installation of video surveillance systems based on Linux OS.

- Continuous monitoring and backup of databases of all customers, organization of document circulation, tracking the legality of all transactions.

- Search and negotiating with customers, making decisions in the marketing policy of the enterprise. Systems Engineer

Economic and Law college, Kolomyia - Bohdan Khmelnytskyi St, 2, Kolomyia, Ukraine, 78200 July 2006 to April 2007

- Support in working order of computer classes and networks.

- Software update

- Help in working with computers to students and teachers Education

"Banking Business", Master's Degree in economic, accountant Ternopil National Economic University - Lvivska St, 11, Ternopil, Ukraine, 46020 September 2005 to June 2009

"Banking Business", Bachelor's degree in economic, accountant Economic and Law college - Bohdan Khmelnytskyi St, 2, Kolomyia, Ukraine, 78200 September 2002 to June 2005

Skills

Active Directory (9 years), Dhcp (9 years), DNS (9 years), Javascript (9 years), VBScript (9 years), SQL (9 years), Delphi (5 years), Exchange Server (1 year), Kerio Proxy (5 years), SAP (2 years), sccm (1 year), Driver License

(Less than 1 year), Python (1 year), PHP/MySQL (Less than 1 year), TCP/IP (5 years), Group Policy (9 years) Certifications/Licenses

Certificate "Introduction to Programming in Delphi" April 2013 to Present

http://www.intuit.ru/verifydiplomas/100786403

Certificate skill improvement "Introduction to Programming in Delphi" May 2014 to Present

Skill improvement program

http://www.intuit.ru/verifydiplomas/100786418

Certificate "Introducing to HTML"

May 2017 to Present

http://www.intuit.ru/verifydiplomas/101068448

Certificate "HTML: Basics"

June 2014 to Present

http://www.intuit.ru/verifydiplomas/100786430

Ongoing training "Programming databases in Delphi" May 2017 to Present

Certificate "Introduction to Relational Data Bases" July 2016 to Present

http://www.intuit.ru/verifydiplomas/101072116

Certificate "PHP programming"

May 2017 to Present

http://www.intuit.ru/verifydiplomas/101076367

Microsoft VA Certificate SQL Database Fundamentals July 2017 to Present

Microsoft

Microsoft VA Certificate Windows Server Administration Fundamentals July 2017 to Present

Microsoft

Microsoft VA Certificate Microsoft Dynamics 365 for Talent at a Glance June 2017 to Present

Microsoft

Microsoft VA Certificate Designing Solutions for SQL Server September 2017 to Present

Microsoft

Contact this candidate