Customer Service Office

Jose A Baez

**-** **** ****** ******* Heights NY 11372

Email:*********@*****.*** Cellphone: 347-***-****

Adaptable Mail Clerk with 20 years of hands-on experience in managing all functions of busy mailrooms. Skilled in analyzing and routing incoming mail and sensitive file classification systems.

Core Qualifications

• Proficiency in Excel, spreadsheets and ARC

• Understanding of data analysis and spreadsheets

• High degree of accuracy, time management and attention to detail

• Customer service orientation and negotiation skills

Work History

Mail Clerk 1999-2016

Swiss Post Solutions New York, NY

• Supervised that incoming mail was correctly opened, logged, dated and sorted into categories

• Sorted mail for distribution

• Assisted public and organization employees with mail inquiries

• Ensured office was adequately stocked with supplies

• Stock copy rooms and printing devises

• Arranged pick-up of outgoing mail

• Mail delivery ensuring correct departmental distribution

• Maintained efficient and productive when handling urgent mail or postage mistakes

Mail Clerk 1992-1998

Random House Publishing Company New York, NY

• Assisted mail clerks regarding ongoing office moves and misdirected mail

• Adjusted and monitored the operation of automated mail processing equipment

• Identified, screened, and prepared files for preservations and disposition

• Identified and corrected errors in filing systems

• Completed incorrect and returned mail

• Maintained a clean and organized work station

Additional Capabilities

• Able to handle stressful situations easily

• Proven ability to meet deadlines

• Ability to work with diverse group of people

• Adaptable to different job requirements

Education

Bushwick High School- Brooklyn New York

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