Customer Service Machine Operator

Erik Andrews (*********@*****.***) 267-***-****

A career minded individual that's not just looking for a job but an career. An individual with vast knowledge of office procedures, excellent in operations planning and building customer relations

WORK EXPERIENCE

Literature Fulfillment Specialist Vangaurd Financial- KOP, Pa - December 2015 to April 2017

Provide prompt and courteous customer service, by being a good listener, and having excellent verbal, written communication skills, the ability to print, scan, fax material to assigned destination, whether using various shipping frieghts or common carriers, a well organized individual,the ability to multi-task, who detailed in, numbers and can prioritize work assignments

Literature Fulfillment Specialist Iron Mountain - Bensalem, PA - April 2015 to November 2015

Participated in all aspects of mailroom functions, by sorting, picking, faxing literature, all around the world, using various shipping companies and carriers. Insure customer satisfaction by providing great customer service, being detailed in numbers, that leads to lasting customer relations. Run daily reports using RF scanning gun, perform daily cycle counts and research all inventory discrepancies should they occur.

Machine Operator Dietz & Watson - Philadelphia, PA - February 2014 to March 2015

Light troubleshoot while working in a swift safe manner, responsibility include machine setup, running mixing machines, while hanging and tying meats. Work in a fast pace environment, while ensuring customer satisfaction, by being fully knowledgeable of mixing procedures and company standards. Participated in a development of warehouse safety program, to maintain a orderly safe work environment.

Customer Service Agent UPS - Philadelphia, PA - September 2013 to January 2014

Work in a fast pace work environment, provide prompt courteous customer service, scan in and out packages, answer in coming and outgoing phone calls, problem solve any problems should they occur, with great customer service skills, multi-task and prioritize all job assignments, by being dependable, good communicator, and being detailed in numbers.

Inventory specialist Arbill - Philadelphia PA. - March 2009 to August 2013

Who keeps a well organized back of the house, use RF scanning gun to run quality control reports, emails, fax, and transfer items to there destinations, preform daily cycle counts and also research all inventory discrepancies

Machine Operator Coke Cola - Philadlephia PA. - July 2004 to February 2009

Who ran the production line filled out truck manifest for incoming and outgoing trucks, directed a quality controled program designed to ensure production of products, and participated in the development of the warehouse safety program

Assistant Manager Winchell Finance Company - Philadelphia PA. - October 1994 to June 2004

Help run the overrall operation in distibrution and literature fulfillment, dutites included order picking, collating, run meter mailing machines, answerign phones for customer relations, problem solve any matters should they occur, and ship packages all around the world using various freight companies UPS and common carriers.

EDUCATION

P.A Insurance Pre-Licensing Benjamin Franklin High School 1988

SKILLS

Microsoft Office (10+ years), Customer Service (10+ years), Communication (10+ years)

CERTIFICATIONS

Professional in Human Resources

Pa Insurance Pre-Licensing Course Completion Certificate

ADDITIONAL INFORMATION

SkillsProven ability in mail room functions and procedures Skilled in workers training and safety program Knowledge in meter mailings, collating, and shipping freights Certified in business tax and office management

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