Active Directory Microsoft Office
Resume:
Merrillville, IN *****
***********@*****.***
Belgium Hall
Professional Summary
Information Technology professional with more than 17years of experience supporting PC technology and more. Support PC’s, laptops, Toughbook, Blackberry’s, printers, and more. Experience spans diagnosis of both hardware, operating system and software issues; providing repair, troubleshooting and administration support.
Technical Summary
AS/400, MICRO POS, LAN/WAN, CITRIXS, TOUGHBOOKS, LAPTOPS, BLACKBERRY, RICOH AND HP PRINTERS, ZEBRA LABEL MAKER, LOTUS NOTES, OUTLOOK, ORACLE, ACTIVE DIRECTORY, UPDATE SECURITY DATABASE, CREDANT, PUNCH DATA LINES, TERM ENDS OF DATA LINES, VOICE OVER IP, REMOTE PC ENTRY, MICROSOFT OFFICE, MICROSOFT WINDOWS NT/XP/7, HARDWARE SOFTWARE REPAIR AND SUPPORT, WORK WITH DIFFERENT VENDORS LIKE T-MOBILE, VERIZON, AND AT&T FOR CELL PHONES and more
Professional Experience
2017-Present World Wide Tech Support Hammond, IN
PC Break/Fix Supervisor
●PC break fix and refresh of new pc’s
●Work with other groups in Department with Networking issues
●Go to different location to repair PC’s and network repair
●Repair Printers and other programs with Vendors outside company
●Work with Ticketing systems to resolve SLA’s
●File transfers and working with USMT and SCCM
2014- 2017 Arcelormittal Steel Mill East Chicago, IN
Mobile Device/Inventory Tabware Supervisor
●Configured and test cell phones for employees
●Call Vendors T-Mobile, Verizon, and AT&T for all phone needs
●Order Inventory and cell phone for all of Mill Throughout North America as well as handle calls from Brazil and different countries
●Work on PC’S and Laptops for programs and configurations as well.
●Work with TABWARE ordering parts for different departments for items.
●Work with different vendors on locomotive software for engines.
●Work with VOIP at Burns Harbor and Indiana Harbor
2013-2014 Computer Task Group Gary, IN
Senior Support Technician/Field Services Manager
●Staffed at U S Steel, Gary Works
●Windows XP to Windows 7 Roll out for Mill
●Provision and repair PC’s for end-users
●Traveled to the different mill sites for repair of printers
●Checked the Hubs and Switches for Networking
●Maintain proper use of programs that are being used
●Configured Toughbook laptops for Security Patrol in Vehicles
2007-2013 Alverno Clinical Labs Hammond, IN
LIS System Tech
●Maintenance and upkeep of the CITRIX security and access
●Administrator of the security of new employees access to system
●Build new doctors and wards for billing and information
●Help maintain the printers and interface for lab and hospitals
●Go to different locations for maintenance on interfaces
●Administrator of the Outlook for all employees.
●Work with doctors on the Sebia program for pathologist.
1999–2007 Majestic Star Casino Gary, IN
Systems Technician Level II
●Ensures timely technical support for the network, PC’s, Micros 9700 POS and network, also maintain liaison with users and outside sources.
●Supported an Active Directory environment of over 500 users and 250 nodes running Windows XP and servers using Windows 2003 Advance Server.
●Systems Administrator for Micros 9700 Point of Sale System.
●Maintained and configured all the businesses PC’s hardware and technology specific computers for the business, such as POS terminals and Windows tablets.
●Assist in troubleshooting and maintenance of the LAN.
●Perform daily backups and audits on servers.
●Maintained and supported AS/400 environment.
●Act as both 1st level and 2nd level helpdesk support.
●Report all problems and issues to upper management.
1998–2000 Ivy Tech College Gary, IN
Tutor
●Assisted CIS Professors in developing tests and quizzes for students.
●Graded student’s homework assignments and tests.
●Maintained school’s computer lab and network.
●Provided student’s with help on computer related subjects.
●Organized Professor’s teaching plans and assisted in classroom
Education
2000 Ivy Tech College Gary, IN
●A.S. in Computer Information Systems
References
Available Upon Request
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