Information Technology Security
Resume:
INFORMATION TECHNOLOGY PROFESSIONAL
NETWORK TECHNICIAN - NETWORK ADMINISTRATOR - SERVER ADMINISTRATOR
Critical Issue Resolution Event Investigation Secure Communications System Monitoring
Event Escalation Confidentiality Information Technology
H. ANDREW ACKLEY
La Pine, Oregon 97739
+1-480-***-**** *************@*****.***
CAREER PROFILE
Information Technology professional experienced in delivering operational excellence and sustainable performance in Global Intelligence event monitoring and escalation and Satellite Communications with the National Security Agency and United States Army. With the ability to analyze problematic situations, multi-task in high stress situations, and apply policies/procedures with common sense, I have provided support for 3000+ intelligence collection IT systems globally. Known for delivering complex technical information in terms and concepts end users can readily grasp I am organized, detail oriented, and thorough with the proven ability to track projects and meet deadlines. Excellent ability to communicate with individuals at all levels and varying backgrounds, I am effective working within a team or individually. Respected for my work with both internal and external clients, assessing their needs, providing information and assistance, resolving problems, and exceeding expectations I express information effectively, with special consideration of the audience and the nature of information. My career achievement is complemented with a Bachelor of Science in Information Technology, as well as CompTIA Security + and CompTIA A+ certifications. Currently hold a Top Secret Security Clearance with Polygraph.
CORE PROFICIENCIES
Troubleshooting Switching/Routing Hardware and Layer 1 and 2 network issues
Exposure to Cisco Routing Technologies and Linux/Unix Operating Systems
Understanding of UNIX/LINUX Operating Environments
Navigating/manipulating/understanding file structure.
OSPF, BGP, TCP, ARP, Ethernet Protocols
Information Technology Personnel Training System Monitoring Event Escalation Internal/External Customers
Confidentiality Working Relationships Critical Issue Resolution Managing Multiple Tasks Event Investigation
Secure Communications Hardware/Software Setup Computer Maintenance
Hardware: Dell, HP Languages: SQL
Software: Windows, MS Exchange Server, MS Excel, Powerpoint, Word, Outlook, Adobe, VMware, VPN's
CAREER PROGRESSION
GLOBAL EVENT MANAGER, CAPABILITIES SERVICE CENTER
National Security Agency / United States Army 01/2016 - 01/2018
Provided support for over 3000 intelligence collection IT systems, investigated events, alerts and tips to determine if an incident has occurred.
Trained new personnel within the department on monitoring and escalation procedures and how to use highly sophisticated intelligence collection systems.
Owned and managed concurrent escalations in a ticketing system, creating and closing tickets raised to maintain accurate information for outages concerning intelligence collection systems.
Provided ongoing and timely communication to customers (internal and external) regarding the status of escalations, while collaborating with, and developing strong working relationships with cross-functional global teams.
Ensured emergency situations or business critical issues were resolved in the most timely and effective manner possible, and monitored, triage, priority events, alerts, and tips for further investigation.
Built partnerships with customers to proactively deliver expertise and improve value solutions.
Managed multiple tasks or projects with changing priorities and effectively handled difficult and challenging interactions, while maintaining poise and professionalism on every interaction.
SATELLITE COMMUNICATIONS SYSTEM OPERATOR/MAINTAINER
United States Army 01/2013 - 01/2016
Operated and performed preventive maintenance checks and services on assigned communications equipment, and provided technical assistance to subordinates engaged in the operation and maintenance of satellite communication systems.
Performed alignment, control functions, and direct support maintenance on assigned communications equipment, and ensured backup equipment, spares, and repair parts were available to sustain system operations.
Maintenance of satellite communications and peripheral devices.
Maintained accountability of communications equipment valued at $135MM+, and maintained 100% accountability of cryptographic items and materials.
Trained new soldiers on communication technology used for EUCOM headquarters.
Provided Tier 2 support for AFRICOM for over 300 user accounts, and supported email migration for Patch Barracks
installation for 200 users.
CUSTODIAN
Liberty University 09/2011 - 05/2012
Cleaned rooms and classrooms, helped set up and clean after events held for Liberty University guests.
WAREHOUSE WORKER
Tri Tech Temp Agency 06/2009 - 01/2011
Worked on assembly line placing products in boxes before they were shipped, and maintained supplies to ensure continuity.
STUDENT ASSISTANT FOR INFORMATION TECHNOLOGY DEPARTMENT
Collins College 07/2006 - 03/2007
Assisted the Information Technology department chair on projects throughout the building, oversaw the computer lab,
and monitored all user activity.
Assisted in computer hardware and software setup for classrooms, and performed basic computer maintenance on computers and peripheral equipment.
EDUCATION / CERTIFICATION / TRAINING
Bachelor of Science in Information Technology
Collins College, Phoenix, Arizona
Basic Leaders Course
United States Army - Grafenwoehr, Germany
PROFESSIONAL DEVELOPMENT
CompTIA Security + Certification
CompTIA A+ Certification
Top Secret Security Clearance with Polygraph
MEMBERSHIPS
Computing Technology Industry Association
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