Service Manager

Om Prakash

**** ****** ***. ******* *****, IL ***89 630-***-**** *********@***.***

Summary

10+ years leadership experience as integration and solutions architect in designing innovative business solutions for clients from various business domains.

Certified Project Mangement Professional with 5-year record of successfully launching and directing large scale programs for end clients by performing management function ensuring the feasibility of each project.

5+ years of hands-on technical development and implementation of large scale products in object-oriented paradigm, monolithic and micro-services.

Experienced in analysis, design (OOAD, UML, and Design & Integration Patterns), development, testing, and rollout of application software.

Experienced in Service Oriented Architecture (SOA), Integration, EAI, Web Services and Messaging.

Spearheaded various third-party vendors to standardize and agree upon enterprise standards.

Hands-on with Complex Event Processing technologies and developing applications using Complex Rules, State Machines, Decision Tables and Caching techniques

Detailed understanding of Virtualization, Networking, Storage, Database, Security, Fault Tolerance, Load-Balancing, Disaster-Recovery and Compliance.

Skillset

Service-Oriented/Service-Component/Event-Driven/Layered Architecture

Web Application Development, Security, Data-Encryption

Cloud Computing, Amazon Webservice

Messaging/Middleware/EAI, EDI tools & technologies: TIBCO Product stack

API Design & Technologie: Apigee

Performance and scalability optimization

Technologies: Rest, SOAP, WSDL, JDBC, JMS, JTA/JTS Transactions, XML, XSD, XSLT and Web Services

Web Technologies: DHTML, XML, XSL, XSLT, DOM and SAX

Service Gateway Layer7

F5 Load-balancer

Team Leadership, Project and Program Management

Agile process and methodologies

Experience

Allstate – Northbrook, IL 10/2012 to Present

Integration Lead /Architect

Agency Solutions - Integration Solutions, Sales Marketing and Customer Experience

Projects: e-Proposal, e-Bill, Agency Services and Claims

Description: To provide customers with a comprehensive and personalized experience with new proposals, an enterprise wide initiative launched for system optimization and integration.

Responsibilities:

Analyzed and defined quote proposal systems integration strategy and determine system architecture requirements to achieve business goals of eProposal and eBill program.

Formulated strategic plans for component development to sustain future project objectives

Gathered business requirements and use cases, and translated technical specifications into product requirements.

Created team strategies and established project scopes of work; communicated project deliverable timeframes and benchmarks to clients.

Designed and developed web-services using TIBCO product stack.

Instrumented web-services with Dynatrace for monitoring and performance management.

Spearheaded strategic roadmap and devised plan for migrating monolithic services towards microservices.

Maximized continuous integration and continuous delivery adoption to meet business goals.

USFoods – Rosemont, IL 03/2011 to 10/2012

Enterprise Solutions Architect

Description: Enterprise strategic direction was to get away from Systems Network Architecture (SNA), in which legacy messaging framework resides and move towards a Service Oriented Architecture (SOA).

Responsibilities:

Improved architecture, designed integration solutions, and formulated methodologies to optimize object-oriented applications.

Defined non-functional requirements (NFR) to layout Performance Test plans and SLAs.

Re-engineered poor performing legacy modules with concepts of caching and low latency design in core parts of services.

Directed development team to use power of Active Matrix environment in delivering highly scalable API services.

Facilitated wide options for scaling and location transparency by leveraging the service grid platform.

Created SOA Reference Architecture as a member of the Integration Center of Excellence

TICBO Software Inc.– Palo Alto, CA 01/2009 to 03/2011

Senior Integration Consultant

Description: The Property Manager service exclusively designed and built for California Administrative Office of Courts is an Information Service Bus (ISB) that allows an administrator to dynamically view and maintain interface shared variables across multiple service engine.

Responsibilities:

Used Service Oriented Architecture framework for developing reusable Business Works services to shared services teams using open standards (SOAP, JMS, XML and HTTP)

Implemented and configured Tibco Active Database adapter to process enrollment events and fulfill consumers based on channel preferences and opt/suppression data.

Implemented TIBCO SOAP Server processes to provide custom lookups to various third-party vendors. Wrote SOAP Server WSDL files to provide definitions for available operations.

Designed and developed a reusable exception handling service for capturing various businesses, technical, and application errors and logs.

Wells Fargo (Home Mortgage) – Eagan, MN 02/2007 to 01/2009

Integration Architect

Description: The objective Technology Integration Group's (TIG) Eclipse program was to better position the organization to handle significant increase in acquisition volume by providing the tools and infrastructure to support the growth of home mortgage. The program was designed to organize in two workstreams within the program: Eclipse-SA (Service Acquisition area) and Eclipse-SI (Service Integration)

Responsibilities:

Implemented innovative systems for data collection, storage and management of customers mortgage application.

Designed custom business rules engine for Business Rules Management System using TIBCO BusinessEvents.

Designed and developed State Machines to address scenarios holding multiple states involving decision making with data points in event data.

Tooled Decision table to organize multiple small/medium rules into one collection for easier maintenance and provide intuitive interface to Business users.

Created POC to simulate moderate to complex rules with functionality close to real time.

Collaborated with business analysts, developers, and technical support teams to define project requirements and specifications.

Designed, developed, and managed web-based applications, database and programs.

Launched complex recovery solutions to safeguard mission critical data.

Translated technical specifications' into project scopes of work and product requirements while spearheading design and development of databases and enterprise solutions.

Implemented application developments, resolved performance issues, and provided end-user training on user-interface

Education

Bachelor of Engineering: Electronics and Electrical Engineering, Bangalore University, India

Accomplishments

As Program Manager

Successfully lead a dynamic and innovative team of professionals as Program Manager to secure contracts of large scale projects.

Devised optimal strategy to mobilize resources to concurrently work on common components for faster and efficient delivery of the product.

As integration lead and Solutions Architect

Served as Lead Integration Designer on eProposal and eBill initiatives.

Designed an innovative tool that automated the metric collection and reporting.

Engineered an effective early detection and warning system framework for mission critical applications.

Certification & Training

PMI Certified Project Management Professional (Certificate No. 83317)

TIBCO Certified Developer (TIBCO Software Inc.)

TIBCO Master Data Management (TIBCO Software Inc.)

SEI CMM Quality training

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