Customer Service Sales

Jeffery Adams

602-***-**** ************@*****.***

Phoenix AZ 85020

SUMMARY

Solutions driven professional providing rapid and client focused help desk support. Well versed in common operating systems, applications and hardware with a proven ability to master new tools and technologies quickly.

QUALIFICATIONS

Extensive customer service

Rapid response times

Detailed documentation

Installations and maintenance

Superior organization and presentation skills

Strong problem-solving and multitasking skills

Excellent familiarly with basic computer applications

Net+

A+

EXPERIENCE

Information Technology Support/Sales

Convergys (US Cellular) - Phoenix, Arizona (02/2013 - 09/2016)

Technology support/ Factory resets and activation

Pinged system for connectivity

Sold Machine to Machine services

Contacted Business to set up services for security

Wrote retail installment contracts

Sales

Stream - Phoenix, Arizona (02/2010 - 03/2013)

Answered customers questions about products, prices, availability, product uses, and credit terms

Consulted with clients after sales or contract signings to resolve problems and to provide ongoing support

Contacted regular and prospective customers to demonstrate products, explain product features, and solicit orders

Estimated and quoted prices, credit and contract terms, warranties, and delivery dates

Recommended products to customers, based on customers needs and interests

Sales

Etelecare - Phoenix, Arizona (10/2007 - 09/2016)

Answered customers questions about products, prices, availability, product uses, and credit terms

Consulted with clients after sales or contract signings to resolve problems and to provide ongoing support

Contacted regular and prospective customers to demonstrate products, explain product features, and solicit orders

Estimated and quoted prices, credit and contract terms, warranties, and delivery dates

Recommended products to customers, based on customers’ needs and interests

Additional Information * 2016-2017 Self Sabbatical after downsize to complete IT Certifications

EDUCATION

Associates of Science

Hi Tech Institute, Phoenix, Arizona (2011)

Information Technology – currently enrolled, 4.0

Canyon State Institute, Phoenix Arizona (2016-2017)

ACCOMPLISHMENTS

Awarded Employee of the Month, Award for Perfect QA's, Awarded Perfect Attendance, Awarded for sales in Business Concierge Service Also given Jeffrey Adams Apprentice day

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