IT Support Analyst
Resume:
Michael Davis
**** ******** **. ***. **** 216-***-****
Mayfield Heights, Ohio 44124 *********@*****.***
Career Objective
I am seeking a network infrastructure or related position with a growing company where I can utilize and grow my skills and experience.
Computer, Networking & Related Experience
Installation and setup of various network operating systems including Windows 7, Windows 8.1, Window 10, Linux and Windows Server 2008 R2
Administration of Windows Server 2008, Active Directory, Office 365, Verizon mobile devices, & ShoreTel
Utilize, configure, install, & troubleshoot computer software such as Microsoft Windows, Microsoft Office 2010, 2013, & 2016
Setup and troubleshooting of IOS & Android devices
Installation and troubleshooting of IP Phones in a VOIP environment
Troubleshooting hardware and software in network environments
Able to upgrade PC’s to Windows 7, Windows 8, & Window 10.
Possess excellent customer service skills and ability to communicate
Works efficiently in both an independent and team environment
Education
ITT Technical Institute, Warrensville Heights, Ohio
Associate of Applied Science in Computer Network Systems
GPA-3.94 * Recipient of Multiple Honors Awards
Member of National Honor Society for Information Technology Professionals
ITT Technical Institute, Strongsville, Ohio
Bachelor of Science in Information Systems and Cyber Security
Professional Experience
Great Lakes Petroleum Cleveland, Ohio
IT Support 5/2017 - 12/2017
Provide helpdesk support and solve end resolve problems to the end user's satisfaction
Monitor and respond quickly and effectively to request received through the helpdesk
Modify configurations, utilities, software default settings, for the local workstation
Utilize and maintain the helpdesk tracking software
Document internal procedures
Assist with onboarding of new users
Ensure each workstation has a computer, monitor, keyboard, mouse, and any additional specialized equipment
Maintain inventory of all equipment, software, and software licenses
Manage pc setup and deployment for new employees using standard hardware, images, and software
Assign user's and computers to proper groups in Active Directory
Perform timely workstation hardware and software upgrades as required
Performed Office 365 Administration, maintenance, and troubleshooting
Performed a daily health check of key Infrastructure resources including server disk space, the firewall, VLANs, Azure backups, & Veem backups
Troubleshooting and repair of Azure synchronization issues.
Performed ShoreTel Administration, maintenance and troubleshooting
Performed Verizon Administration, installation, and troubleshooting of mobile devices
Onboard Engineering Valley View, Ohio
Infrastructure Technician 7/2012 – 5/2017
•Answers end user's questions regarding procedures, standards, and status from an infrastructure perspective.
•Responsible for gathering, compiling, and synthesizing information with regard to infrastructure processes or systems.
•Duties include Operating system installation, Desktop administration, backup tape management, hardware and software troubleshooting, imaging and reimaging of computers, creating customer support tickets using BMC Remedy User, planning and participating in site upgrade projects
Onboard Engineering Valley View, Ohio
Laborer 4/2011 – 7/2012
•Assist in the training of new contractors
• Duties include trimming liners with lathe, pinning & rolling liners into parts, cutting & stamping out liners, sandblasting parts to remove resin, etching parts, and documenting all personal production
Joslyn Hi-Voltage Cleveland, Ohio
Mechanical Assembler 6/2005-12/2010
•Supervised a staff of 5 employees to maintain daily operations
•Duties include painting insulators, standardizing bottles, dropping bottles, crimping terminals, casting switches, building mechanism, performing test, setting up cycler, HI potting switches, cleaning the finished product, troubleshooting and packing for shipping
•Building Trimods, operating foam machine
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