IT Coordinator, Web Research Analyst
Resume:
Mitali Jeetesh Waghela
E-Mail:- *************@*****.** / ***************@*****.*** Skype:-mitali.waghela Mobile No: +91-998******* Career Objective:
To secure a position where I can effectively contribute my skills & where I can get more exposure to new concepts and technologies that will help me grow professionally
Career Snapshot
B.E. with 4 years of Experience in Customer service, Network monitoring and IT support.
Experience as IT Coordinator, Admin, Operation Management Support & Web Research Analyst.
Possess good interpersonal skills that have been put to good use in coordinating with Project Teams and providing customized IT solutions.
Technical Skills
Able to troubleshoot small or medium networks for performance.
Handling the responsibilities of maintaining and monitoring network infrastructure.
Co-ordination with all networks head & management regarding networks issue.
Handling the responsibilities of maintaining data and reports.
Maintain and develop good relationship with customers through email or via telephone etc.
Identification of appropriate data and resources, research & analysis.
Formatting useful and relevant data and information.
PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail. Current & Previous Organizational Experiences
1. TED Computer Systems
Duration : Dec 2015 – Jan 2017 (Dubai)
Designation : IT Sales Coordinator cum Web Analyst Responsibilities:
Responsible to generate new business leads from multiple sources.
Contact potential or existing customers to inform them about a product & IT solution /services.
Responsible for taking appointments for different customers.
Handled the tasks of preparing quotations for different products.
Responsible for maintaining files of sales invoice and purchase orders.
Handled the tasks of promoting products and services of the organization. 2. Metropolitan Computer Software House
Duration : May 2015 – Oct 2015(Dubai)
Designation : Executive.
Responsibilities:
Handling the responsibilities of maintaining data and reports and other documents pertaining to your Company's sales and customers & also doing follow-up work and maintaining record.
Maintain and develop good relationship with customers through email or via telephone etc.
Record sales for software and order information and report the same to the sales department.
Monitoring Display the efficiency in gathering the market and customer information to enable negotiations regarding the variations in prices, delivery and customer specifications to their managers. 3. Tikona Digital Networks
Duration : March 2014 – April – 2015 (Mumbai)
Designation : IT Executive.
Responsibilities:
Handling the responsibilities of maintaining and monitoring network infrastructure of TDN all over India.
Co-ordination with all networks head & management regarding networks issue.
Generating reports & maintaining all TDN networks issue.
Monitoring of Ruckus and Nano CPE devices, Root, Mesh and Link Access Point Devices, Radio, MDU, RTS switches and also connectivity between access POP and Data centre and take the action if necessary.
Taking followup with ISP for resolving issues like Link down/Packet Loss/Flapping/latency/noise floor issue.
Monitoring performance of wired and wireless network and taking necessary action for the same.
Monitoring and Managing DNS and DHCP Server and issues related to them. 4. Orient Technologies Pvt Ltd.
Client : Tikona Digital Networks.
Duration : April 2011 – Dec 2012 (Mumbai)
Designation : Network Support Engineer.
Responsibilities:
Incidents related to the network infrastructure & taking action on the same every step.
Co-ordination with engineers and guide them if necessary regarding network to resolve the issue.
Monitoring and Managing the FBN, PBN and SBN network Devices.
Monitoring of Ruckus and Nano CPE devices, Root, Mesh and Link Access Point Devices, Radio.
Identify technical problems and troubleshooting hardware and software related to LAN and WAN.
Monitoring performance of wired and wireless network and taking necessary action for the same.
Login to router for checking the Connectivity between Radio and Access Point.
Monitoring connectivity between access POP and Data centre.
Coordination with field engineer to rectify the technical issue Academia & Technical Certification
B.E in Computer Engineering from Mumbai University in 2010 with 61.20%.
Having strong knowledge of Microsoft Word, Excel, PowerPoint and good customer handling skills and research analyst. Personal Details
Date of Birth : 29th January 1986
Country : India
Languages Known : English, Hindi, Gujarati, Marathi
Status : Single
I, the undersigned, hereby declare that the above information is true to the best of my knowledge. Place : Mumbai (Vasai) (Mitali Jeetesh Waghela)
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