ICT Support
Resume:
SUMY SEBASTIAN
*********@*****.***
OBJECTIVE
Seek a full time assignment where my career growth is ensured and my skills and credentials may be optimally used in any of the following areas:
Support Services
Server Monitoring and Administration
Storage and Server Hardware Technologies
Hardware Testing, Installation and Maintenance
Software installation and maintenance
SPECIALITIES
ICT Helpdesk support
Desktop management
Software and hardware installation
User state virtualization
Inventory Management
PROFESSIONAL EXPERIENCE
Organization : Gems Wellington Academy, Silicon Oasis,Dubai,UAE
Designation : ICT support
Period : November 2016 till date
Key Accountabilities :-
Unpack, assemble, configure and maintain all IT assets, including new computers and peripherals.
Repair and maintenance of all IT assets and associated equipments and escalating the issue to the respective departments.
Report and secure faulty facilities and equipments until removed or replaced to ensure health and safety.
Ensure repair work is raised quickly and followed up with the concerned third party / in-house departments.
Set up and maintenance of IT labs .
Maintenance and audit of IT assets inventory.
Set up user accounts and profiles for all users.
Maintain records and manage log of all work done.
Support events and festivals at school by ensuring all the ICT equipments required are fully functional and thus contribute to its success.
Printer maintenance and set up .
Communicate with users in assessing their ongoing needs, recommend best practices and effective solutions.
Provide support and training to users, develop manuals and user guidelines.
Setup and maintain all audio-video systems. Edit and publish concerned contents on the video wall.
Track, respond and close IT incidents /service requests placed through a centralized corporate helpdesk .
Act as a liaison with vendors for warranty repair works and hardware / software recommendations.
Organization : Archirodon Constructions overseas LLC, Dubai, UAE
Designation : IT Engineer
Period : February 2009 to March 2013
Responsibilities ( both onsite and through remote software support):-
Handling incoming incidents via the phone / email .
Installation, configuration, troubleshooting and management of operating systems and applications on windows server 2003, 2008, windows XP, Windows Vista, Windows 7
Troubleshooting network connectivity in wired and Wireless networks.
Troubleshooting, configuration and installation of laptops and desktops.
Installation and maintenance and deploying of network printers.
Managed inventory of printers, Pc's and related hardware equipments.
Diagnosing and resolving a wide range of technical issues over the phone.
Escalating calls and issues where necessary to team leads.
Ensuring that all call details are captured and entered into the logging software.
Updating support documentation.
Updating / educating the user about the issue.
Track, respond and close trouble calls placed through a centralized corporate helpdesk.
Configuring and building Pcs for users
Ms office installation and configuration
Acts as a liaison with vendors for warranty repair works and hardware/software recommendations.
Third Party software installation and maintenance.
Managing user data integrity and security.
Responsible for implementing user state / data virtualization for various sites / branch offices across Gulf region.
Tracked the movement of company equipment by managing the asset management database.
Designed and Implemented detailed Group Policies for users.
Organization : Dell International Services,Bangalore,India
Designation : Senior Technical Support Executive
Period : June 2006 to July 2007
Functional Areas : Giving support to Desktop Series of Dell Computers pertaining to Computer Hardware, Peripherals, Networking, installation, configuration and troubleshooting in general
Domain : Windows 98, Windows XP, Windows 2000, Windows Vista
EDUCATION AND CREDENTIALS
B Tech (Information and Technology) from Cochin University of science and Technology (CUSAT)
ISC (12th) from council for the Indian School Certificate Examinations, New Delhi.
MCITP (Microsoft certified IT professional) Enterprise Administrator
MCITP (Microsoft certified IT professional) Enterprise Messaging Administrator 2010
MCITP (Microsoft certified IT professional) windows server 2008 Virtualization Administrator
MCTS (Microsoft Certified Technology Specialist) Windows server 2008 R2, Desktop Virtualization
MCTS (Microsoft Certified Technology Specialist) Windows server 2008 R2, Server Virtualization
MCTS (Microsoft Certified Technology Specialist) MS Exchange server 2010, Configuration
MCTS (Microsoft Certified Technology Specialist) Windows server 2008, Network Infrastructure Configuration
MCTS (Microsoft Certified Technology Specialist) Windows server 2008 Application Infrastructure, Configuration
MCTS (Microsoft Certified Technology Specialist) Windows 7, Configuration
MCTS (Microsoft Certified Technology Specialist) Windows server 2008, Active Directory, Configuration
Diploma in Business Administration in IT and Systems
MBA in IT and Systems (on going)
PERSONAL DETAILS
Nationality : Indian
Marital Status : Married
Religion : Christian
Visa status : Residence (Husband) visa
Reference : Available on request
Current location : UAE
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