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Manager Maintenance

Beaverton, Oregon, United States
January 11, 2018

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Jennifer F Cho 503-***-****


Bachelor of Arts, 2008 Degree in Criminology and Criminal Justice, Portland State University, Portland, OR

Maintenance Manager/ Accountant

• Supervise a staff of 8 full time employees, 4 full time painters and up to 16 independent contractors per week. I do everything except repairs

• Managed 203 apartment buildings and 58/150 units by supervising the maintenance/paint crew in the past 30 days.

• Supervise and manage the maintenance meetings

• Ability to handle more than one employee that I supervise all these different employees at different times

• Inventory Planning & Control - Reports & Follow Ups

• Outstanding Communication Skills - ability to deal with irate, distraught, and impaired customers

• Determine Priorities

• Ability to make critical decisions promptly

• Monitor the status of field units

• Grace under pressure. Ability to juggle many projects simultaneously

• Ability to work well in a group

• High Energy, results oriented approach

• Good Follow-Up skills

• Computer ability: Word, Excel, Quick Books, AMSI C&R Real Estate 2014-Present

Maintenance Manager/ Accountant

• Makes decisions that affect other people, the financial resources, and or the image and reputation of the organization.

• Scheduling and dispatching of technicians to customer's sites in an orderly and efficient manner, utilizing our Quick Books Software System.

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• Handle on site demands including parts ordering and expediting, quoting additional work and rescheduling technicians back with parts as needed.

• Compile hourly payroll report after review by Operations Manager and submit to payroll via the bi-weekly deadline.

• Supports staff and serve as a liaison to disburse information as needed.

• All general office duties are mailing, faxing, ordering office supplies.

• Reconcile credit card statements - Keep track of statements and receipts with the property number, unit number, and the work order number.

• Make sure the maintenance and painter tech's are on the account.

• Print off 7301 Vendor Report every Friday and print off Maintenance report on Maintenance charges daily.

• Vendor Invoices - Verify the property number and who signed off on the invoice and forward the bill to Accounts Payable.

• Keep track of Maintenance/Painter's vendor receipts and work orders.

• Established a new system and processes that saved the company $15,000 - $20,000 by streamlining the work process. Old dispatcher didn't keep track or have any systems.

• Took over division that was failing.

• Process the Maintenance/Painter's time sheets and manage reports.

• Distribute work orders in levels of importance and efficiency in time and mileage. Standard Insurance Company 2004-2014

Client Communication Service Specialist

• Answered the 800 line and communicated sensitive information and answering questions to producers, agents, clients and third parties about Long Term Individual Disability and Life Insurance policies

• Along with answering the phone, the ability to multi-task and complete various work assignments through email, phone, and other internal requests in a timely manner using various computer applications

• Provide written updates to claimants by using various systems (Stars, Proclaim, Group Access, Group Facts, Mars, (Microsoft Access), Microsoft Outlook and Auto Correspondence System (ACS)

• Process and maintain incomplete claims until completed

• Make phone calls to employer's, doctor's office or claimant's when critical information is missing

• Set up and analyze short term disability claims in Stars and Proclaim

• Research different claim documents such as medical and new claim forms. Handle various short term disability claims for special groups for internal customers

• Process faxes from Microsoft Outlook and the Consolidated Benefits Fax Folder

• Batch, scan and index documents into Stars

• Provide backup support to other work assignments as needed I


Carmen Kukoski - Office Assistant

C&R Real Estate

9400 SW Barnes Rd Suite 400

Portland, OR 97225


Sylvia Trinidad - Events Coordinator Planner/ Restaurant Owner Address unknown


Hugh Gersch - Retired Fire Chief I Vice President of a Union 11704 Meadow Lane

Warren, Ml 48093


Gerry Collins - Order/Picker Specialist

12345 SE Fuller Rd

Milwaukie, OR 97222


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